Update by user Feb 04, 2018
Now I am filing a complaint with the Florida attorney generals office claiming they are a SCAM !!! After that I guess there is no recourse other than small claims court. Looks like that IS where this is headed.
Original review posted by user Jan 04, 2018
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE.
I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it.
$75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!!
$350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill.
Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend.
GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit.
NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS.
NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
Product or Service Mentioned: Total Air Care Heat Pump Repair.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
American Home Shield Pros: Initially good but has gotten flaky.
American Home Shield Cons: Too long of wait on the phone, Would not recommend them, Wait time to talk to rep, Customer service or promptness, Lethargic customer service.