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We called to use the warranty when we had a plumbing issue and payed the service fee. The plumber was ready to leave 5 minutes saying nothing was wrong.

My husband had to point out the puddle of water around the toilet to him. Long story short, he took off 2 of our 3 toilets and said we needed to call our home owners insurance to get the damage fixed and then ..HIS WORDSI will be back to put the toilets back on. We got all the repairs done and called AHS to schedule the plumber, guess what they said well it doesnt say that in the notes. They were rude and it was clear just didnt want to pay.

The plumber was Rob from PHD mechanical. Do yourself a favor and DONT EVER USE EITHER COMPANY!!

User's recommendation: RUN.

Preferred solution: Deliver product or service ordered.

American Home Shield Cons: Everything they told us was a con.

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