I wanted my vendor changed because the same one damaged a family members home (on assignment from AHS) and the company hasn't cooperated in repairing and AHS will not assist.
I was first told they could not change the vendor and would transfer me to the escalations dept, which I was then disconnected after a bit of a hold. I called the next day and was told they are unable to transfer to such a dept nor could they transfer me to their authorizations dept.
as I wanted to discuss the service prior to them ordering parts for a possible replacement. Also a supervisor/mgr was not available - of course.
And the customer service rep was terrible as she sounded like a robot reading from a script.
So I guess I'm stuck with a vendor I don't want and unable to speak to anyone at the company about it. And what terrible customer service contact that there's not even an email or physical address on the AHS site!
I will be cancelling this service when this repair is complete.
Product or Service Mentioned: American Home Shield Dishwasher Warranty.