I don't want to get into specifics but when you advertise fix it or replace it you should do just that, over 2 years had 5 techs out for service on same equipment each tech tries to blame the other tech or ahs for handicapping what they can do instead of just telling ahs to replace the AC unit. The scam is they tell the contracting companies to tweak or jerry-rig the appliances so they can collect the service fees, the fixes last only long enough to void the repair warranty.

Had one appointment the tech failed to show the entire day. This is from there website;

1. HVAC Failure

Few things are more frustrating than having your heater or air conditioner go out, especially because it never happens during mild weather – it always happens when you need your indoor climate control the most. The average cost to repair or replace an air conditioner and ductwork is $374 to $3,565 without a home warranty.

Your home warranty from AHS covers components of your air conditioning and heating systems and ductwork, and it can help offset these expensive costs. If we can’t repair your covered equipment, it may be replaceable up to plan limits or an alternative solution may be considered.

Product or Service Mentioned: American Home Shield Account.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Full refund.

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So True!


The techs can’t just tell AHS to replace it, or the thing that will be replaced is the contractor’s company!!!! The contractors would LOVE to replace all that equipment (just think of the sales they’d make!) but it would only last once or twice and they’re company would be replaced with a vendor who understands that they’re only hope of making a sale thru AHS is on the non-covered charges payable by the homeowner, and opportunities that come about related to Claim denials.

Fat chance any AHS customers are going to willingly buy ANYTHING from an AHS vendor; not even a coil cleaning! So the contractors working for AHS and all warranty companies become slaves, totally dependent upon the lousy work orders and miserable deadbeats through AHS. It’s a sad life, but hey, somebody has to do it, right? What is the best way to put an end to this madness?

Don’t say, the BBB, the attorney general, consumer affairs, the news, a lawsuit, blah blah blah. It’s happened already before, to no avail, and it’s the mindset of CONSUMERS and REALTORS that needs to change.

They need to STOP perpetuating this in buying home warranties, and they will GO AWAY. There is no such thing as a free lunch.

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