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I hope this will help someone to make a good decision in not hiring this company. My hands were tied because we went through our home warranty company called American Home Shield.

They sent Total Air Care to come out to my home to fix the broke air conditioner. Air went out on a Tuesday night. Called AHS first thing Wednesday morning. Total Air Care scheduled the appointment for Friday between 11am and 2pm.

The Tech that came out said he would order the parts ( a fan and bracket) right then and come back and fix it the next day. A Lady calls me the next business day Monday and Schedules the appointment for Thursday between 2-6pm (guy does not show up until after 8pm and leaves after 10:30) and it was a different tech. He could not fix it because the bracket was not ordered to hold the fan to the motor. At this point it has been over a week without air.

Lady then calls me after 5pm on Friday to schedule another appointment for Tuesday between 2-6pm. Now another tech (different from the first two) calls me at 3:45 Tuesday and said I have an appointment from 2-6pm I'm not going to make it. It will be more like 8pm, I told him that it would have to be fine. He didn't show up until after 10:00pm and left at two in the morning promising he would return in the morning.

My husband works on call and had to mark off so he lost a days pay so he could be home. The tech did not come back and they have now called and scheduled another appoint for a 4th tech to come out on Friday because the last one doesn't know how to wire the fan.

It is now over two weeks since we have had air and some of the doors in my home will not shut and my hard wood floor is damp because of the humidity. I feel like this company is incompetent and should not be in business.

Reason of review: Poor customer service.

Location: 1556 Barkway Ct, Middleburg, FL 32068, USA

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Guest

Customer service is awful! Terrible...

terrible service!! Bastards!

Guest

Those *** *** did the EXACT same thing to us today! *** were suppose to come back between 4-5pm today!

Please beware... stay way from this company!

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