State: Tennessee City: Memphis Product: American Home Shield Warranty Clear all filters (0 of 317 reviews match)
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You can't cancel. There's just no way. They require a 30 day notice. You call their cancellation phone number (entirely different from their main sales line), you sit on hold for 20 - 60 minutes, and then an automated message comes on "we are experiencing service...
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2.4
Product
American Home Shield Warranty
#1220248
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After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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Anonymous
Cindy Kirby

We called in for an issue with our central air. Being an older unit we were told by the contractor it needed to have the coil replaced, freeon put in and something else to the...

1.2
Product
American Home Shield Warranty
I didn't like
  • Cancellation policy
#1195312
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Friday 12/29/17-Heat is not working properly and temperatures in the teens.We have an addition being done in home and our tech for our new unit told us the problem (reversing valve) but they cannot work on unit as they are not an AHS vendor. After holding for 1 hour 30...
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h.kitchener
h.kitchener

Homeowners nowadays seem to want to be protected from every eventuality and thus buy these home warranties which very often turn out to be totally useless money-wasters. Best ...

Anonymous
Raddi Warfield

I’m having similar problems with trying to contact them. An appliance in my home has been broken since July, 2017. There have been a total of 5 technicians try to repair thi...

1.0
Product
American Home Shield Warranty
I didn't like
  • Terrible experience- waste of all resources
#1162750
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I just got a warranty with AHS, and I am one disappointed customer.I submitted a service request via the web site on Saturday. When I had heard nothing from them by Tuesday I called and was told they had no one under contract in my area to re-key the locks on the home...
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Product
American Home Shield Warranty
#1144481
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AHS said we could not hire them without giving them a credit card number.We told them we didn't want them to have access to our account without our permission. They said we could pay by check they would get our permission before using it. That was not the case. We have...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Wait times on phone
#1094971
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American Home Shield - Changed my contract without notice to me or agreement from me.  Continued to take money out of my account when I canceled the contract.  They owe me 222.14.
We have had problems with this company, they take your money and do not make the repairs.We canceled the plan and for 3 months they have continued to charge my debit card for monthly fees. I filed a complaint with the BBB but nothing has be resolved as of today...
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1.0
Product
American Home Shield Warranty
I didn't like
  • Take your money and do not make the repairs
#1093711
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American Home Shield - Worst customer service ever
Here we are going in to month 7 of having a late service fee due from early January.It still hasn't been taken care of like I have been told on numerous occasions by many different associates and supervisors. Why is it so difficult to fix someone's account? I don't...
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Anonymous
Anonymous

Try calling 877-490-5690

1.4
Product
American Home Shield Warranty
I didn't like
  • Refuses to correct their mistakes
#1073201
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This home warranty is not worth the money ...customer service is terrible and not enough information is provided at the time of purchase in order to understand how best to use their services. My garage door opener failed after being in my new home for only a few weeks....
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1.0
Product
American Home Shield Warranty
#1066362
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Oven and stove needed repairs/replacements.Stove completely stopped working around May 8, 2017. I called for service. Service person made one visit and I didn't hear from him or AHS FOR 5 weeks. I called again. Another service person came. He stated that my stove was...
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1.1
Product
American Home Shield Warranty
#1064086
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American Home Shield - American Home Sheild's deception
AHS issued me a very lengthy contract describing all the benefits of my plan.included in that plan is reapirs to my Kitchen Refrigerator. It's provided to first year customers and those who renew automatically. After many years with AHS i went to use this provision of...
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1.1
Product
American Home Shield Warranty
I didn't like
  • Warranty is tricky to understand at best
  • Supervisor was to call me right back 2 days ago
  • Computer system is faulty
#1020032
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