State: Tennessee City: Memphis Product: American Home Shield Warranty Clear all filters (19 of 403 reviews match)
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0 comments
1.0
Details
American Home Shield has a automatic renewal and they increased my policy by 25 PERCENT!!! Who attempts to take advantage of a person except a scam? After being on hold for more than 4 hours, an agent asked what he could do to retain my business. We agreed on the...
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Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Cons
  • Hold time was greater than 30 minutes to talk to a person
  • Lack of a call-back feature when waiting on hold
Reason of review
Pricing issue
Loss
$125
Preferred solution
Full refund
Review #1466876 is a subjective opinion of poster.
5 comments
1.2
Details
American Home Shield will NOT repair my AC units even though they are covered under contract
American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not Repaired. They just fill the 2 units with Freon at a COST OF 600+ Dollars to me and do not perform a leak test as both...
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Anonymous
#1622924

The $10 per pound freon limit has all of their customers in a sticky situation, whether they experienced problems with their freon yet or not. As costs or refrigerant started ...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Cons
  • Take your money and do not make the repairs
  • Had to hire outside company to do the job
Reason of review
Warranty issue
Loss
$5600
Preferred solution
Deliver product or service ordered
Review #1438912 is a subjective opinion of poster.
2 comments
I called AHS for service request and waited over an hour and a half to get someone. Than I get someone in the Philipines who doesn't know what they're doing and cannot speak English... Than someone finally comes out and they say they don't do Samsung Mini-splits so I...
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Anonymous
#1590062

The HVAC contractors working for AHS don’t want to work on mini-splits, because they are essentially non-repairable. The first contractor got to collect the service fee just f...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #1390567 is a subjective opinion of poster.
3 comments
1.0
Details
It took 3 weeks after the initial assessment by the contractor for AHS to tell me that they can't do anything. It would've taken a lot longer had I not been calling AHS daily for the last week of it. This company is eager to collect your service fee but will leave you...
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Anonymous
#1577972

The only way to put them out of business would be for consumers to stop buying these home warranty plans. They do not promise any solution timeframe. There are no promises mad...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Bad quality
Loss
$75
Review #1378495 is a subjective opinion of poster.
1 comment
1.0
Details
Horrible nightmare waist of money crooks...and their techs are useless will never fix anything will come up with any reason possible to deny coverage....stay away don’t waist a penny on them …research review them online huge number of complaints on them ...{{redacted}}
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Anonymous
#1557438

The reason for this is the cost per call average the contractors are forced to adhere to. Denials are the first method to keep the contractors’ average down so they can remain...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Not as described
Loss
$2000
Review #1352086 is a subjective opinion of poster.
3 comments
Purchased American Home Shield warranty (contract #237329442) May 7, 2018. Contract provided 30 day cancellation and refund. Cancelled on May 29, 2018. Refund of $595.00 affirmed and committed by American Home Shield to be sent in 7 to 10 days. Called again on July 3...
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Anonymous
#1536493

Did you buy a plan hoping to get a new HVAC system and they denied it for pre-existing conditions? That happens all the time.

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Warranty issue
Preferred solution
Full refund
Tags
  • Refund Promised Unfulfilled
Review #1325384 is a subjective opinion of poster.
0 comments
1.1
Details
This has been the worst experience of my life. We have had it for 3 years Started great, but now it is rate hike after rate hike. Fees for service calls keep going up as well. Wait to place call or ask about call is 45 minutes or more. Asked to speak to supervisor and...
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Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Pricing issue
Review #1314037 is a subjective opinion of poster.
0 comments
2.4
Details
You can't cancel. There's just no way. They require a 30 day notice. You call their cancellation phone number (entirely different from their main sales line), you sit on hold for 20 - 60 minutes, and then an automated message comes on "we are experiencing service...
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Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
CANCEL MY SERVICE! Without further charges. That's all I want. To follow your OWN cancellation policy!
Review #1220248 is a subjective opinion of poster.
2 comments
1.2
Details
After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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Anonymous
#1705291

After about one year of using this company, I wanted to cancel my contract. But I was told there is a cancellation fee of $29.47. Nobody told me that there is a cancellation f...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
Tags
Review #1195312 is a subjective opinion of poster.
2 comments
1.0
Details
Friday 12/29/17-Heat is not working properly and temperatures in the teens.We have an addition being done in home and our tech for our new unit told us the problem (reversing valve) but they cannot work on unit as they are not an AHS vendor. After holding for 1 hour 30...
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h.kitchener
#1414202

Homeowners nowadays seem to want to be protected from every eventuality and thus buy these home warranties which very often turn out to be totally useless money-wasters. Best ...

Author
Location
Memphis, Tennessee
Product
American Home Shield Warranty
Cons
  • Terrible experience- waste of all resources
Reason of review
Warranty issue
Preferred solution
reimburse my true cost of repair
Review #1162750 is a subjective opinion of poster.