State: Tennessee City: Memphis Product: American Home Shield Homeowners Policy Claim Clear all filters (13 of 134 reviews match)
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1 comment
1.0
Details
We paid American Home Shield $600 for a warranty to cover our appliances and A/C. We specifically chose them because they cover A/C issues and replacement and we were hoping to avoid any huge costs to our bottom line - in case anything went wrong, as we have two kids...
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Anonymous
#1572410

Here is the reason: money. AHS takes the customer’s $500-900 per year for the policy, and they have to pay out less than that or else they lose money. Their customers hope to ...

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Pros
  • I wish i could give them zero stars
Cons
  • Did not abidee by contract
  • Repair
  • Customer service and quality of work
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Review #1370379 is a subjective opinion of poster.
0 comments
1.8
Details
MY DRYER STOPPED WORKING, WE CALL FOR A WORK ORDER IN WHICH LA APPLIANCE CAME OUT ON 4/03/18 AND STATED NEEDED A NEW MOTOR AND ROLLER SHAFT. I WEEK LATER WE CALLED FOR STATUS UPDATE AND WAS TOLD THESE PARTS WERE NO LONGER AVAILABLE AND HAD TO BE MADE. ON APRIL 27,18...
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Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Fact i keep getting the run around
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Review #1255432 is a subjective opinion of poster.
4 comments
1.0
Details
My claim was denied because the hose bib is outside. If you read the contract it states it must be on the inside of the foundation unless otherwise specified. In the plumbing section it list "hose bibs" as covered which makes it "otherwise specified". Florida Statute...
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Anonymous
#1461548

boy I have to say, their is a lot of anonymous computer answering. I suppose he shops at all of these places. The script on the headlines always appears to be in sequence with...

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Deceptive company
  • Multiple issues - customer service
  • Disregard for florida laws
Reason of review
Disregard To Florida Laws
Loss
$375
Preferred solution
Full refund
Review #1221180 is a subjective opinion of poster.
0 comments
1.0
Details
American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
American Home Shield - Please review the case again, your technicians do very bad jobs and not responsible
AHS Warranty Contract: {{REDACTED}} Address: {{REDACTED}} Policy holder: Jianmin Sun Case number: 446285212 Please see email below from Phylrich (the shower faucet brand) customer service. They stated there are no parts missing based on the photos that your technician...
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Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Incompetent help
  • I did not like the service at all
Reason of review
Warranty issue
Review #1205939 is a subjective opinion of poster.
1 comment
1.0
Details
I purchased a Home Warranty contract with AHS in Aug 2017 and filed a claim with them in November for a broken Dishwasher.They had NO vendors to assist me. When I called to cancel they promised to reimburse my expenses to handle it myself. I did what I agreed to do on...
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SUPERMOM151
#1451213

My issue has been resolved. Thanks so much to everyone that assisted me with this issue, including the Better Business Bureau of Memphis. AHS issued the reimbursement check th...

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Customer service - impossible to reach
  • Retention department - deceptive practices
  • Sales department - just wants your money
Reason of review
Problem with delivery
Loss
$696
Preferred solution
Full refund
Review #1195105 is a subjective opinion of poster.
0 comments

American Home Shield - Repeat offender

1.5
Details
I have had to deal with AHS on several occasions, which is ALWAYS a lengthy process from being on hold forever. My latest is a failing dishwasher that has been out of service now for over two weeks. After yet another call for a status update and waiting on hold for at least an hour I spoke to a representative and was given a link to write to so I can get a new dishwasher. The link goes nowhere....SHOCKING!!!! Here is the link appliancesupport@ahslink.com. so what did I do? I tried calling agin only to be told it will be at least another hour wait! I have now seen that others cannot navigate to that link either. I think they avoid any communication when it involves service. Am cancelling my contract. Also contacting BBB
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Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Inconsistent answers
  • Wait times on phone
  • Lack of care or concern i pay you to care
Reason of review
cannot get resolution after several attempts
Loss
$400
Preferred solution
Full refund
Review #1143826 is a subjective opinion of poster.
0 comments
1.0
Details
Middle of the night bathroom call, splashing through water flooding the bathroom and bedroom adjacent to it.So I shut off the water from the outside and looked up my AHS policy, since the home came with the policy. Plumber showed up 3days later, at 5pm. Sure enough he...
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Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Failure to perform
Reason of review
Warranty issue
Loss
$500
Preferred solution
Full refund
Review #1131615 is a subjective opinion of poster.
25 comments
1.6
Details
If you continue to experience problems with your covered item, log into MyAccount to let us know. We value your feedback. Please rate your experience with SIRIUS PLUMBING & AIR CONDITIONING INC by clicking below. Thank you for choosing American Home Shield®.” Then...
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Anonymous
#1705754

I am experiencing this same issue right now. Its crazy. They told me the same thing.

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
Review #1121459 is a subjective opinion of poster.
1 comment
2.0
Details
and the seasons first cold front will cool things down before American Home Shield does! The policy was sold to me by the realtor who handled the purchase of my condo back in 2015. It seemed like a reasonable idea at the time. However, when my 18 year old AC unit...
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Anonymous
#1388207

On November 1, 2017 American Home Shield informed me that the air handler needed to replace my AC system would require an additional 16-18 weeks to acquire the necessary parts...

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Cons
  • Leaving me out of service for an unknown amount of time
Reason of review
Poor customer service
Preferred solution
Wire CMI A/C and Electrical (561-844-1004) $3288. Cancel my policy and refund my premiums.
Review #1119959 is a subjective opinion of poster.
1 comment
1.0
Details
I had a raw sewage leak.I used the web site and requested a plumber. A few hours later I got a call from the plumber who said I could have an appointment in 6 days. I explained the emergency and said I needed immediate help. No chance . I called AHS and was on hold for...
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Anonymous
#1374318

No response at all from American Home Shield. A big waste of my money.

Author
Location
Memphis, Tennessee
Service
American Home Shield Homeowners Policy Claim
Reason of review
Poor customer service
Loss
$180
Review #1094429 is a subjective opinion of poster.