State: Tennessee City: Memphis Clear all filters (116 of 3026 reviews match)
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1.6
Details
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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31 comments
Anonymous
#1735695

I just had a water heater failure with AHS. My out of pocket is $535 to get stuff up to code, and that included a 20% discount the tech game me on the spot.

A possible difference was, I had his worksite set up, cleaned out, lit with a fan on it for him to keep cool. I didn’t *** at him or pretend I have rights to an economy in an alternate universe. He said the value of the install was about $1600 total, I checked around in my area and that estimate was right in the middle. I didn’t hang up on anyone I spoke with.

All said and done I’m paying much less than you for the same repair with the same company, nobody lied to me, and I wasn’t an *** to anyone in the process. You are a fool to have pride worth so much that you actually have to take money out of your pocket to keep that pride going.

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Review
#1121459 Review #1121459 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
1.2
Details
American Home Shield will NOT repair my AC units even though they are covered under contract
American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not Repaired. They just fill the 2 units with Freon at a COST OF 600+ Dollars to me and do not perform a leak test as both...
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5 comments
Anonymous
#1622924

The $10 per pound freon limit has all of their customers in a sticky situation, whether they experienced problems with their freon yet or not. As costs or refrigerant started sharply rising years ago, AHS applied a $10 per pound coverage limit on al forms of refrigerant, in order to offset the rising costs.

What they also noticed was that because of the freon limit, the customer is now faced with the dilemma of when to replace their HVAC equipment, rather than it being up to the home warranty company. The contractors will gladly keep patching leaks as long as they are getting paid for the freon by the customers. AHS doesn’t even get billed the $10 per pound, FYI. It falls under the average cost per call the contractor is getting paid from AHS, which is extremely low, so they can keep getting more calls from AHS.

So the customer is paying to prolong the life of their own equipment and the contractor is able to collect some money from the customer, and keep getting new calls from AHS because they keep AHS’ costs down. The best advice for you is to replace all the HVAC equipment you have, which is what the government and the industry would advise, and cancel the home warranty. Let the last go, and look out for yourself in the future. New equipment is only expected to last 10 years now, and by then, industry changes and new regulations will likely result in another system replacement by the time the manufacturer’s warranty expires.

Don’t add further costs and frustrations to the mix by fooling with a home warranty. They have their own best interests in mind, not the customer’s.

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Review
#1438912 Review #1438912 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Take your money and do not make the repairs
  • Had to hire outside company to do the job
Reason of review
Warranty issue
Loss
$5600
Preferred solution
Deliver product or service ordered
Tags
  • Rip Off Company
1.2
Details
American Home Shield review - Sham!
I normally not do not post at all but am so angry I need this to spread so please share! We have always had a home warranty - for the last 15 years it has been with American Home Shield (before 2003 it was a different company). So here goes our frustrating dealings...
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3 comments
Anonymous
#1731782

They are frauds and need to be put out of business.

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Review
#1409710 Review #1409710 is a subjective opinion of poster.
Service
Plumbing Service
Cons
  • Unprofessional
  • No solution to problem
  • On hold an hour
Reason of review
Poor customer service
Loss
$390
Preferred solution
Full refund
1.6
Details
American Home Shield review - VERY POOR CUSTOMER SERVICE

Update by user Dec 12, 2018

The dollar amount of my food loss is estimated at $1,000.00 not $1.00 as it printed in my review. I also attached four pictures as proof of all of my food lost with my review.

Original review posted by user Dec 12, 2018

OMG, I am typing this while still"on hold" with them and so far, my phone shows I have been...
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2 comments
Anonymous
#1695071

Yeah I am not impressed AT ALL with AHS just like you said their Customer Service is awful and can not speak or understand English. They are rated in the top five best companies for Home Warranties and I can not understand how they got that rating.

I have had to call the five times in the past year and every experience with them is absolutely horrific. I will not be renewing.

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Review
#1421978 Review #1421978 is a subjective opinion of poster.
Product
American Home Shield Refrigerator Warranty
Cons
  • Time to get repairman out
  • Misrepresentation and long phone waits
  • Customer service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund
Tags
  • Home Warranty
1.1
Details

Update by user Jan 05

insurence for home repaire

Original review posted by user Jan 04

I called for a heater repair and they sent a company out, who replaced the motherboard in the heater. That company had to return because it was still not working and they recommended replacement. AHS sent 2nd Company , who replaced the mother...
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2 comments
Anonymous
#1624149

The furnace needs replacing. They’re trying to string it along until springtime.

You will not like to hear this, but the reason they can’t seem to get it together is because your furnace is not costing AHS anything. The contractors (all 3 of them) are spending their own money trying to get your furnace working as cheaply as possible, but you know it needs to be replaced, and they know it needs to be replaced. The problem with home warranties is that the contractors they use only get home warranty work (because their reputation gets shot the longer they work with home warranties—how do you feel about recommending them? And if you had money you wanted to spend on a new furnace, would you hire any of these 3?) You are probably livid with all 3 contractors, and telling everyone who will listen.

But the each of 3 contractors are playing hot potato with your work order, trying to pass the costs on to one of the other 2. If a claim denial possible from the beginning, the first contractor would have gone that route. Maybe they tried getting AHS to deny the claim but AHS decided to “cover” it. Now you are the hot potato.

Somebody is going to have to pay a crappload of money to replace every part in your furnace one at a time, but it won’t be AHS. It will be the contractor who runs out of excuses last. The runaround game can last until spring. How much does punishing the contractors appeal to you?

They get paid a flat rate sughtly above what your set service fee was. And it does t matter how many trips and parts they use—it is their requirement by AHS in order to stay on the list. The one with the lowest average cost per claim is usually their primary vendor. AHS Call volume is determined by AHS Contractor Relations.

It’s a political nightmare, that you, the consumer, are feeding with your premiums. AHS gets the premiums every month, but spends nothing on you, but instead sends you contractors to fight it out and pass the problem around. They will all deny it if you ask any of them, if they want to keep their gig going with AHS. They are slaves and drones for AHS, because the angry warranty customers ensure that they can’t operate amongst regular paying customers.

They just rely on a ton of calls coming in and hope that more of them will be “quick fixes with no parts needed”. Unfortunately, the equipment AHS “covers” is worn out Frankenstein garbage, or else why would anyone pay for a home warranty? If it was new or even well-maintained, quick fixes might be possible, but ALL home warranty customers are literally hoping their equipment will die, and as soon as they get all new equipment, they plan to cancel the warranty.

Would love to hear someone else chime in on this. Especially any of their contractors.

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Review
#1440769 Review #1440769 is a subjective opinion of poster.
Service
Furnace Repair
Pros
  • It seemed like a great company at first
Cons
  • Customer service
  • Placated to and transfered and hung up on
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Dont Hold Your Breath
1.0
Details
I contacted AHW to replace my hot water heater. Before I did, I had a plumbing contractor quote $800 to replace it at my cost. After AWH's contractor came out, AHW contacted me to say they would cover the replacement, but the contractor would charge $400 for...
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4 comments
Anonymous
#1637128

The contractor takes the fall, if the attorney general steps in. AHS is doing what they say they will do: offer “coverage”, send a licensed contractor for a service fee, and apply the “coverage”.

So they aren’t in violation of their plans. Whenever money has to be spent, it comes out of the CONTRaCtOr’s pocket, not AHS. So the biggest problem is that nothing touches AHS. Even if the attorney general ordered them to replace some equipment , it is the CONTRaCTOR who has to pay for it.

Without reimbursement.

AHS is basically untouchable. The only way to get to them is for customers to refuse the warranty policy in the first place.

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Review
#1458469 Review #1458469 is a subjective opinion of poster.
Service
Plumbing Service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
1.0
Details
American Home Shield has a automatic renewal and they increased my policy by 25 PERCENT!!! Who attempts to take advantage of a person except a scam? After being on hold for more than 4 hours, an agent asked what he could do to retain my business. We agreed on the...
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Review
#1466876 Review #1466876 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Hold time was greater than 30 minutes to talk to a person
  • Lack of a call-back feature when waiting on hold
Reason of review
Pricing issue
Loss
$125
Preferred solution
Full refund
1.3
Details
American Home Shield send their repair person to fix a broker air handler, but the repair company was unable to fix the problem up to a cost of $1,200. It said that we needed an entire new air handler for $4,000. AHS then offered to reimburse me if I had the air...
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3 comments
Daysia
#1636207

I have read your complaint at very most your air handler replacement should not exceed 2500.00 to 3000.00 and motor shouldn't exceed 1250.00 complete. If you have any questions on average pricing contact me At Delta Phoenix Services 205 573 3454

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Review
#1456110 Review #1456110 is a subjective opinion of poster.
Service
Air Conditioner Repair
Cons
  • Whole experience was a nightmare
Reason of review
Problems with payment
Loss
$1063
Preferred solution
Full refund
1.0
Details
Horrible customer service & long wait times. My stove has been down for 6 weeks now. Took 2 contractors & 4 weeks to get parts ordered. New parts arrived yesterday damaged. AHS informs me today that they cannot have the parts expedited, nor replace my stove, nor give...
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2 comments
Anonymous
#1615371

How much money are you saving by going through AHS to repair the stove? It must be a very expensive part, and you must be so glad that you have a home warranty to pay for it!

I’m looking for advice to decide whether it’s worth getting AHS or another warranty, and it must be totally worth getting if the money savings is that great.

I hate paying ripoff repair people who charge an arm and a leg! I’d fix things myself, but I just don’t have the time and I might damage something.

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Review
#1427667 Review #1427667 is a subjective opinion of poster.
Service
Stove Repair
Cons
  • American home shield
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Deliver product or service ordered
Tags
  • Rip Off Company

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions
1.0
Details
After 3 quotes, the 3rd Contractor said he was going to order the part. He called to finally say he had the part in, and said he would be out the next day. The next day he called and said he was stuck in another town, and have not heard from them sense. The washer...
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1 comment
Anonymous
#1616540

The contractor doesn’t get paid more than your service fee. How much was your service fee?

$75? $100? The contractor doesn’t reveive the money right away, either. It matters not what the actual costs of your repair are, because the contractor has to provide the service for what his agreed flat charge is—and no more $$$ will come his way from this repair.

So the best the contractor can hope for is a straight-up denial of the claim, followed by a partial denial (where the homeowner has to pay some more money) or lastly, that he can prolong the purchase of any actua parts or equipment as long as possible, since he’s going to lose money. The lengthy wait is in hopes that more newly dispatched customers will come in from AHS to him in order to offset the expense and loss of going to buy your parts. Many customers will accept a cash out, or cash-in-lieu of repair, rather than wait. If that happens, the contractor takes a ding on his AHS score, and the money paid out to the customer counts against him because it runs up the average cost per claim his company is charging AHS, even though he never got the money.

He wouldn’t have received the money either way, but holding AHS’s costs down by absorbing the cost himself is the only way to remain an AHS contractor. AHS won’t send any more service calls to a vendor who doesn’t do this. It’s a stranglehold on small businesses, brought on by customers who won’t call a legitimate business and pay reasonable repair rates. It’s really disgusting, and after becoming educated, most home warranty customers would do it again because they are so cheap.

Even the HOPE of saving $1 makes it worth it to them despite what they must go through to get. People like that deserve to wait.

Review
#1427662 Review #1427662 is a subjective opinion of poster.
Service
Washing Machine Repair
Pros
  • First time i needed them for a repair was great
  • When they respond quickly
Cons
  • No service
  • Refuses to correct their mistakes
  • Poor service providers
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered
Tags
  • poor