Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

American Home Shield. Torturous experience.

Cancelled even though my AC was still not sucessfully repaired. I'd rather pay out-of-pocket than to deal with this company. If you're planning on purchasing a warranty from AHS try this simple test first: 1. Call in pretending to be someone checking on an existing work order and check out your hold time (mine ranged from 15 minutes to 58 minutes).

2. Now call in and say you want to purchase a policy. You should be immediately connected to a live representative.

THAT SHOULD TELL YOU EVERYTHING YOU NEED TO KNOW ABOUT THIS COMPANY. My advice: unless you have the patience of a saint, all the time in the world and masochistic tendencies, stear clear.

Product or Service Mentioned: American Home Shield Air Conditioner Warranty.

Reason of review: Poor customer service.

I liked: Idea.

I didn't like: Horrific customer service.

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