Our furnace broke down on November 29th. A repairman arrived within 1 day. We were told the furnace required a part that was not locally available. We were told that the part was in North Carolina and it would take 5 business days to receive it. Transport by ground was the method of shipping used.
Today is December 5th. We still have no furnace and have not been contacted regarding any firm future repair date. After further research I found that the part we needed for our furnace could have been procured locally and our furnace fixed in 1 day but because of AHS policies we have been 5 days without heat and dependent on space heaters.
If you are purchasing an AHS warranty do your research. Parts will only be procured from providers contracted with AHS. If the parts contractor provides overnight service, not all of them do, you are responsible to pay for the cost of shipping. There is no absolutely guarantee that your service will be timely service.
Again, AHS appears to be a middle man who contracts with service providers and parts suppliers to deliver service. Theirs no guarantee of the timely provision of service. AHS will not purchase a part locally to complete a job. They will only procure parts from their contracted sources. In our case, no furnace in Utah in December is not considered an emergency or priority for AHS. The parts for our furnace were ground transported from an AHS contracted provider in North Carolina with an expected delivery date of 5 business days. Consequently, this is our 5th day that we will be trying to heat our home with space heaters. We have no date for the completion of the repairs.
My best advice...DO YOUR RESEARCH.
Product or Service Mentioned: Furnace Repair.
Reason of review: Order processing issue.