Seattle, Washington
Not resolved

I'm paying AHS home warranty for over 2 years. I only called twice in those years.

First I called was for swimming pool filter. I paid extra cover for optional pool. When I asked, they said they also cover for pool pump filter. When I called, they didn't cover at all.

They said my filter kind is not cover. Actually my filter is same as most people use. Second time I called for water heater leaking.

This time they cover for replace water heater but they didn't cover for modification which I needed to pay $660 from my pocket. I don't get what is the reason for paying home warranty.

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: Poor customer service.

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