State: Texas City: Dallas Clear all filters (25 of 1830 reviews match)
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have been a loyal customer of American Home Shields for six years. My AC stopped working three weeks ago. The first time I waited over 26 minutes to talk to someone. The agent said someone will come out to check the problem within 24 hours. The AC repair man from All...
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Anonymous
Anonymous

I guess none of these Warrant company will do you right. Choice Watrant did me the same way with my hot water heater

Anonymous
Nina

This is exactly what I went through! I paid around $1000 when everything was said and done. My AC broke down in June and is currently still down! The funny thing is before the...

1.0
Product
I liked
  • Easy payment
I didn't like
  • Liars about items not covered under my poilicy
  • Lack of availability
  • Lack of responsibility
#923795
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Our water heater blew a leak, and we currently have water pouring down the exterior wall of our home, through an attic, and our light sockets under the attic heater. We called American Home Shield (for the second time in our contract with them- the first was also a...
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1.2
I didn't like
  • Bad customer care
  • No emergency action
  • Subpar services offered
#781332
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Worst esperience ever i called with home ac problem they sent company out and their "educated guess"was a dog had been urinating on outdoor alum coil and caused it too rot lol my yard is fenced in i have no amimals so they tell me im entitled too a 2nd opinion ...
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#693947
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American Home Shield Customer Care Review

American Home Shield
#893339
Very bad customer service when you really need them, and use bad companies to repair at least cost. Very disappointed... They are unfear and disrespectful during an issue. Bye bye....ahs
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Unprofessional Construction Review

American Home Shield
#491473
I have been a customer of ahs for many years never had any problem with them and their contractors until recently sending off someone doesnt even look like he knows what hes doing and cant barely understand hes asian accent..anyway he charged me and left...the next day it went off again...i feel like im ripped and about ahs i cant believe as good as company they have they will hire such kind of contractors and i wonder how they unstand him...
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Had claim for cracked toilet that was leaking - after 2 weeks and being put on hold for 25 to 45 minutes finally found out my claim was denied. It was not normal wear and tear. I mean, seriously, how do you crack a toilet? This is the second time AHS has failed me. ...
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#658061
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American Home Shield - Trash Compactor left unrepair and deny to provide new one..AHS BLOOD SUCKERS
American Home Shield - Trash Compactor left unrepair and deny to provide new one..AHS BLOOD SUCKERS
Service guy came to repair trash compactor and he found one less than 3 inch bone and he has make an issue that because of the compactor got burnt out. I said if a compactor can't handle 3 inch bone then it should not be called as compactor. He is not ready to accept...
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Anonymous
Rocky

American Home Shield or choice warranty or any company make billions of dollars cheating!When they sign you up.. They give you a rosy picture but when time comes for repair or...

Anonymous
appliance repairman

You post a picture of your kitchen sink with *** in it! Based on this pic and the wording in your complaint. It leads me to believe that you have "trash compactor" confused ...

#460043
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THIS IS THE WORST COMPANY ON THE FACE OF THE PLANET!!!Paying more out of pocket to repair ac. In texas heat, without air in both units for 2 weeks. We have 5 kids and 3 dogs. This is the worst company ever, and the worst customer service.they will deny every claim that...
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#413581
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Got a notice in the mail that our AHS contract will not be renewed this year. Called and they said that because of the amount of claims (over 15+ years) they would not be renewing the contract. Does this seem correct to anyone? In the history of the contract we have...
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#394577
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we are under contract with ahs company since 2001. we were new to this country. in dec 2003 on our request ahs sent out an a.c. technician who changed the thermostat but installed it wrongly. it would trigger both the heating system and air-condition at the same time,...
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Anonymous
todd

your first mistake was using American Home Shield. ANY company that is owned by ServiceMaster is a scam and a big *** ripoff.

#340961
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READ YOUR CONTRACT CAREFULLY. They try to take your money and then deny you on a lot of basic claims. Have a plumbing leak out of my house, call it in and oh we don't cover that. Hello... I have water running out of my house, what do you call it. DO NOT WASTE YOUR...
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Anonymous
Unhappy Customer

Buyer beware!! They don\'t cover what they promise. Incresed policy rates and when an issue comes up AHS is NOT there.

#327543
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Had their coverage two days. They offered preventative maintenance when I signed up, but I needed to wait until after my coverage was in force and active. So two days after my plan was active, I had their air conditioner company come out and do a preventative...
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Anonymous
One of many

What a worthless company this is. Apparently emergency service to them does not include, toilets, heating and water heaters. When you have to go to a hotel so you can use ...

#310817
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