State: Texas City: Dallas Clear all filters (25 of 1575 reviews match)
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have been a loyal customer of American Home Shields for six years. My AC stopped working three weeks ago. The first time I waited over 26 minutes to talk to someone. The agent said someone will come out to check the problem within 24 hours. The AC repair man from All Star Comfort Systems said it was something minor and all I had to do was pay the deductible $125.00. I paid, and after 2 days the AC stopped working again. When I called AHS, this...
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Anonymous

Anonymous I guess none of these Warrant company will do you right. Choice Watrant did me the same way with my hot water heater

Anonymous

Nina This is exactly what I went through! I paid around $1000 when everything was said and done. My AC broke down in June and is currently still down! The funny thing is before the...

1.0
Product
I liked
  • Easy payment
I didn't like
  • Timing
  • Lack of availability of staff
  • Lack of responsibility
#923795
Our water heater blew a leak, and we currently have water pouring down the exterior wall of our home, through an attic, and our light sockets under the attic heater. We called American Home Shield (for the second time in our contract with them- the first was also a clusterfuck). They told us there is nothing that can be donde tonight. They upgraded our issue to "expedited" which means someone will contact us in the morning to fix our issue....
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1.2
I didn't like
  • Customer service for repair scheduling and following
  • Subpar services offered
  • Bad customer care
#781332
Worst esperience ever i called with home ac problem they sent company out and their "educated guess"was a dog had been urinating on outdoor alum coil and caused it too rot lol my yard is fenced in i have no amimals so they tell me im entitled too a 2nd opinion with a different one of their companies they use " i couldnt call someone i wanted too" had too use who they referred. So i said ok as long as it dont cost me again just got a bill...
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#693947

American Home Shield Customer Care Review

#893339
Very bad customer service when you really need them, and use bad companies to repair at least cost. Very disappointed... They are unfear and disrespectful during an issue. Bye bye....ahs
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Unprofessional construction Review

#491473
I have been a customer of ahs for many years never had any problem with them and their contractors until recently sending off someone doesnt even look like he knows what hes doing and cant barely understand hes asian accent..anyway he charged me and left...the next day it went off again...i feel like im ripped and about ahs i cant believe as good as company they have they will hire such kind of contractors and i wonder how they unstand him...
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Had claim for cracked toilet that was leaking - after 2 weeks and being put on hold for 25 to 45 minutes finally found out my claim was denied. It was not normal wear and tear. I mean, seriously, how do you crack a toilet? This is the second time AHS has failed me. Had a leak in the dishwasher - they sent a plumber - cost $100 - plumber said it need an appliance repair person - that would have been another $100! We just paid to put a new...
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#658061
Service guy came to repair trash compactor and he found one less than 3 inch bone and he has make an issue that because of the compactor got burnt out. I said if a compactor can't handle 3 inch bone then it should not be called as compactor. He is not ready to accept the fact that the same machine I am using more than 10 years and every machine has life. For the past 5 years I am just paying to AHS to take care of this kind of incidents. AHS has...
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Anonymous

Rocky American Home Shield or choice warranty or any company make billions of dollars cheating!
When they sign you up.. They give you a rosy picture but when time comes for repai...

Anonymous

appliance repairman You post a picture of your kitchen sink with *** in it! Based on this pic and the wording in your complaint. It leads me to believe that you have "trash compactor" confused ...

THIS IS THE WORST COMPANY ON THE FACE OF THE PLANET!!!Paying more out of pocket to repair ac. In texas heat, without air in both units for 2 weeks. We have 5 kids and 3 dogs. This is the worst company ever, and the worst customer service.they will deny every claim that comes through, but more than happy to recieve your money. I have rejected 10 of their very under par contractors.they do not cover anything, it is always read your fine print....
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Got a notice in the mail that our AHS contract will not be renewed this year. Called and they said that because of the amount of claims (over 15+ years) they would not be renewing the contract. Does this seem correct to anyone? In the history of the contract we have had 2 large claims and a few smaller ones. Has this happened to any other customers? Now we have to find another warranty company as we are older and don't want to deal with...
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#332669
we are under contract with ahs company since 2001. we were new to this country. in dec 2003 on our request ahs sent out an a.c. technician who changed the thermostat but installed it wrongly. it would trigger both the heating system and air-condition at the same time, resulting in a gas bill in excess of twelve hundred dollars. one time ahs refused warranty claim for a dish washer. the technician told me it is warranty claim but ahs refused the...
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Anonymous

todd your first mistake was using American Home Shield. ANY company that is owned by ServiceMaster is a scam and a big *** ripoff.

READ YOUR CONTRACT CAREFULLY. They try to take your money and then deny you on a lot of basic claims. Have a plumbing leak out of my house, call it in and oh we don't cover that. Hello... I have water running out of my house, what do you call it. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. They cover fans, had a fan issue, we took off two blades as the other two blades had broken and it was dangerous. American Home Shield could not touch it...
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Anonymous

Unhappy Customer Buyer beware!! They don\'t cover what they promise. Incresed policy rates and when an issue comes up AHS is NOT there.

#279206

Contact American Home Shield

Headquarters Address:
American Home Shield
P.O. Box 849
Carroll, IA 51401-9901
Phone:
(800) 776-4663
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Had their coverage two days. They offered preventative maintenance when I signed up, but I needed to wait until after my coverage was in force and active. So two days after my plan was active, I had their air conditioner company come out and do a preventative cleaning and maintenance service. Well, he told me that my motor (which I had replaced the year before, so it was two years old) had gone out. He removed it and left with it. I had no...
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Anonymous

One of many What a worthless company this is. Apparently emergency service to them does not include, toilets, heating and water heaters. When you have to go to a hotel so you can use ...