American Home Shield Austin, TexasComplaints and Reviews

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1.4 Based on 615 reviews
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  • Customers like
    • Ability to submit service request 7
    • Setting up original appointment 5
    • Would not respond to complaints 5
  • Customers don't like
    • Poor customer service 59
    • Zero integrity 32
    • Terrible service 26
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American Home Shield is unfair to its customers and has the worse customer service of any company! I have been trying to get an oven/microwave unit replaced for 3 months. They are trying to call the unit I want an upgrade and charge me an additional $732 to actually replace with an equal unit. The hold time to speak to a customer service representative is over an hour and they only want to communicate through email. They take 24-48 to reply to... Read more

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I had a year warranty with American Home Shield. I used it twice both times for similar situations. They don't pay to bring your property back to where it was so consequently I have three holes in my ceiling. After a year I continued on a month to month basis and I was robbed in May. The credit card was cancelled due to the robbery. I tried to call and cancel and ended up on hold forever. Consequently, I never got through and just didn't... Read more

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Run from this company unless you like being ignored!!!!

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My ac was leaking down to a hall closet and a bathroom ceiling. I requested service at 4 am. They sent the request to a plumber! Plumber couldn't do anything about the leak, and they didn't come til 2 pm. I paid $75 for the service call when they didn't do anything. I made another service request with an ac repair. They referred me to a contractor that would not come for 3 days. Now it's 95 degrees in the house. Fans are on windows open. I... Read more

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This is a SCAM between the real-estate industry and AHS, they share marketing revenue, check your closing papers as they are required to disclose..... I had a water heater go out (it was the original builder heater installed and working for 6+ years) and they claim it is not covered due to a design defect. I have tried to us them several times and each claim received similar "not covered" evaluation but they still want their $75 fee. Total... Read more

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I had an emergency with plumbing. Could not get an emergency response over the phone, just an appt for a call from a service provider in 24 hours. On line, I didn't remember my password and it would not let me put in another. i wrote the company and no one answered. i called and have been on hold for over a half hour. my floors are getting ruined. i will have to call an emergency company. and it's a holiday weekend so it will cost more. AHS is a... Read more

Was this review helpful? 2 0

BUYER BEWARE! If I could be a negative star on this company, I would. American Home Shield eagerly took our money for 15 years (my bad). I've made do in the past without my washer, my microwave (3 months, folks) and now my A/C is broken ~ it broke over 24 hrs ago! it is well over 106 degrees today. AHS cannot find a competent "provider" contractor to come out and fix my a/c. They sent out a provider contractor this morning (note, I said... Read more

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After being a customer for 12 years and only using two times for minor repairs, (most of the cost not covered), my auto payment credit card expired and needed to be updated. No problem right? Wrong. I get a letter from collections for a year of payments in advance and my auto program deleted. Absolutely crappy customer relations. Cancelling this account asap! They have never been easy to deal with and the only reason to have his expensive... Read more

Was this review helpful? 4 0

I was a client of AHS for over 3 years and called in multiple repairs with no problem. The most recent outage of my AC unit showed that the previous repair (by an AHS referred company) improperly installed the compressor and used an acetylene torch to cap off the stem where the compressor and fan are located. AHS denied that they had ever sent anyone for the repair, denied the claim and were VERY rude during the whole customer service process.... Read more

Was this review helpful? 3 0

5/29-A/C not cooling-Called first number, on hold for 30 minutes - all the while trying to use the website which shows my husbands expired credit card is still on file and therefore last few payments are not made (he did give them the updated information two weeks ago). He also ordered an AC check for $109 which they did charge to his updated card and we never received service for. So, made the card payment for past due directly via the web... Read more

Was this review helpful? 7 0
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