State: Texas City: Austin Clear all filters (14 of 1830 reviews match)
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American Home Shield is unfair to its customers and has the worse customer service of any company! I have been trying to get an oven/microwave unit replaced for 3 months. They are trying to call the unit I want an upgrade and charge me an additional $732 to actually...
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I didn't like
  • Deceptive company
  • Wait time on line
  • Poor service providers
#942952
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I had a year warranty with American Home Shield. I used it twice both times for similar situations. They don't pay to bring your property back to where it was so consequently I have three holes in my ceiling. After a year I continued on a month to month basis and I...
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2.0
I didn't like
  • Lack of flexibility for a resolution
  • No supervisor available
#922086
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My ac was leaking down to a hall closet and a bathroom ceiling. I requested service at 4 am. They sent the request to a plumber! Plumber couldn't do anything about the leak, and they didn't come til 2 pm. I paid $75 for the service call when they didn't do anything. I...
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1.2
#698222
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Short Review on July 06, 2016

American Home Shield
#878018
1.8
Details
Run from this company unless you like being ignored!!!!
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Advertised vs Delivered
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Product or Service Quality
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Value for money
Warranty
Website
This is a SCAM between the real-estate industry and AHS, they share marketing revenue, check your closing papers as they are required to disclose..... I had a water heater go out (it was the original builder heater installed and working for 6+ years) and they claim...
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1.0
I didn't like
  • Not caring about losing a customer
  • Being on hold for endless hours
  • Zero integrity
#667423
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I had an emergency with plumbing. Could not get an emergency response over the phone, just an appt for a call from a service provider in 24 hours. On line, I didn't remember my password and it would not let me put in another. i wrote the company and no one answered. i...
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#527807
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BUYER BEWARE! If I could be a negative star on this company, I would. American Home Shield eagerly took our money for 15 years (my bad). I've made do in the past without my washer, my microwave (3 months, folks) and now my A/C is broken ~ it broke over 24 hrs ago! ...
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#424670
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After being a customer for 12 years and only using two times for minor repairs, (most of the cost not covered), my auto payment credit card expired and needed to be updated. No problem right? Wrong. I get a letter from collections for a year of payments in advance and...
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#338821
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I was a client of AHS for over 3 years and called in multiple repairs with no problem. The most recent outage of my AC unit showed that the previous repair (by an AHS referred company) improperly installed the compressor and used an acetylene torch to cap off the stem...
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Anonymous
not happy in Florida

We had never purchased a home warranty until American Home Shield. I must say they take your money and deny and claim you file. If you are lucky enough to get them to cover...

#326585
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5/29-A/C not cooling-Called first number, on hold for 30 minutes - all the while trying to use the website which shows my husbands expired credit card is still on file and therefore last few payments are not made (he did give them the updated information two weeks...
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Anonymous
Nice person

We purchased a home with a home warranty from American Home Shield. The sellers paid about $400 for it. When things did not work, we called the number and talked to someone ...

Anonymous
jstearns

I've owned more than a dozen properties. About 6 of them had warranties from American Home Shield. Making warranty claims was nearly always a headache. I know the pain of t...

#321416
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Please do your home work before signing up with these people!!! I have been given the run around for the last time by this company!!. I'm researching the owners so to avoid doing business with any other company they may be involved in this is one of the worst companies...
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HVACLADY
HVACLADY

I would also like to get in on a lawsuit with these people!!! thy owe us tons of money!!

#256066
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