Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I have had HWS for 2 weeks and I'm still waiting for the new house to be rekeyed. When I try to call HWS, I am on hold for 30 or more minutes and when I try to call the rekey company they are never there.

It seems they must be very short handed and I am not sure of the vetting process used to find service people. The biggest pain in the *** is listening to that *** music while being on hold so long.

At the very least, they should offer a call-back number. We never had this problem with our home protection company in Richmond.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Let the company propose a solution.

I didn't like: Took the service fee 2 weeks ago and still no service.

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