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2.4
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Warranty
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I have had HWS for 2 weeks and I'm still waiting for the new house to be rekeyed. When I try to call HWS, I am on hold for 30 or more minutes and when I try to call the rekey company they are never there.

It seems they must be very short handed and I am not sure of the vetting process used to find service people. The biggest pain in the *** is listening to that *** music while being on hold so long.

At the very least, they should offer a call-back number. We never had this problem with our home protection company in Richmond.

Review about: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Let the company propose a solution.

I didn't like: Took the service fee 2 weeks ago and still no service.

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