Dover, Ohio
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
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I have paid ahs for over 8 years. I have a pool, but recently found out that they have no pool service contractors in Ohio.

No wonder I have so much trouble. I got outside authorization last year to get my heater fixed. The contractor had such a hassle with ahs & didn't get paid for three months. They won't come back this year to service my filter.

Ahs let me pay the optional fee to cover my pool equipment for all these years, knowing that they didn't have a contractor in the whole state of Ohio.

Every service call has been an extreme nightmare for all appliances. I am searching for a new company

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: All of above.

Monetary Loss: $1700.

Preferred solution: Refund optional pool coverage premiums because they mis represented their services from the beginning of my contract.

I didn't like: Zero follow-up, This company is run by thieves, No follow through with promises, All of the below, Customer service for repair scheduling and following.

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