Great Falls, Virginia
Not resolved
1.4
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SEPTIC SYSTEM PUMPING & SEPTIC SEWAGE EJECTOR PUMP

I have a two alternating pump septic system, where one of the pump that pumps out the effluent has failed. AHS is not covering the pump saying it is not a sewage ejector pump. Sewage is made up of ***, Liquid/Effluent, Sludge. The Liquid/effluent part of the Sewage is pumped out to a leaching field. So technically the part of the sewage is being pumped out to the field, they should cover the replacement of the electrical pump.

Also giving excuses like the effluent chamber is not part of the septic tank.

Product or Service Mentioned: American Home Shield 3x3 Combo Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $1290.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Initial contact.

American Home Shield Cons: Wait times for repair, Not honoring the warranty.

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