For 5 years in a row- American Home Shield sent a contractor to my home when my air conditioner wasn't blowing cold. Every year they charged me a service fee between $45- $60, and would just charge the unit with freon.
Every summer the same thing, no cold air-finally after 5 yrs. I complained I wanted the problem fixed right- A.H.S. agreed to replace the leaking unit. Every time I had a service call by A.H.S.-They send incompetent contractors who try to cut corners by using old parts or shoddy practices- nothing changed when the contractor they sent to install the new unit botched the job.First of all I pleaded with A.H.S.
NOT TO SEND THE SAME CONTRACTOR who I complained about every time they came to my home. A.H.S. told me I had 2 choices use the contractor they picked or "cash out" for $1500,and fix my A/C On my own. The only problem was I couldn' t pay for a new unit with the $1500- so I had no choice but to use A.H.S.hand picked contractor.
By the way A.H.S. approved an additional $900.00 in "UPGRADES" and extras to be paid to this so called contractor (Steve Hester Service CO. of Cabot AR.) NOT ONLY DID NONE OF THESE UPGRADES GET DONE- THEY DESTROYED MY DUCT WORK, and didn't even file for a permit until after the job was done. Even then several violations were found.
I complained to A.H.S. and the contractor who came back and said the unit was working fine. Only problem was it wasn't cooling. Its been 3 months of fighting and trying to get my unit working right.
I am filing a complaint with the Attorney general. A.H.S. will play games on the phone- every time I call to complain I talk to a different person- even when asking for a supervisor it was never the same person. They don' t call back, act like its your first call to them- and they hope you'll just go away.
A.H.S. approves up charges to their contractors- then if you have a problem- they say its between you and the contractor. How is it that they can force you to use the contractor they pick- then have no responsibility as to the quality of the workmanship and customer service? Quite a racket A.H.S.
IS PERPETRATING ON CONSUMERS. I found out the contractor they sent to my home (Steve Hester Service Co.) has AN "F" RATING with the B.B.B. Why dosen't A.H.S. CHECK OUT THE CONTRACTORS THEY SEND TO YOUR HOME?
SAVE YOUR SELF THE MONTHLY FEES AND CONSTANT SERVICE FEES- save they money you would spend on A.H.S.put it in a fund, and hire a contractor who you can trust, who will come back if something is not right. I also had the same problem with a hot water heater some months ago- the contractor A.H.S. sent out told me I would have to pay $850.00 in extras for code upgrades! That's more than any other contractor would charge for the total removal and replacement of the hot water heater.
I wound up taking the "cash-out" of $460.00 from A.H.S. and finding my own contractor to R & R the hot water heater, who did all the code upgrades, and installed a new hot water heater.
for $800.00. BEWARE OF AMERICAN HOME SHIELD "THEIR REAL PRO'S AT WHAT THEY DO.
Product or Service Mentioned: Steve Hester And Sons Air Conditioner Replacement.
Reason of review: Poor customer service.