I have contacted ABC news about this scam of a company. If you are as frustrated and as angry as I am, please follow the information on this link and let them know about your personal experience.
http://abcnews.go.com/Site/page?id=3072379 It will only take a few minutes. In a day when people demand customer service, I am still amazed that AHS is still in business. I only wish I would have found this website before I purchased the home warranty. Also contact your real estate agent or who ever sold you the warranty to complain.
Contacting the BBB is useless...they gave AHS an A+ rating!! Good luck with getting your issues resolved.
Product or Service Mentioned: American Home Shield Warranty.