Lake Saint Louis, Missouri
Not resolved

This will be our third time trying to get a microwave/oven installed. No one came out to measure our space for the microwave/oven combo.

When they first came out they said it would not fit. They already tore the box open and brought it in our house. They made every excuse not to install it. First they said it would not fit and then they said our cabinet was not sturdy enough.

We ask them to come back later so we could have time to secure the space. They never showed up. They then called for another time to install the microwave/oven combo 2 days later. Another team came out and told us they would have to put a big hole in the open side of my oak cabinets.

I refused to let them do this. All the wires would be exposed. No way I said. There also would be an approximate 4 to 5 in gap in the top.

The microwave/oven was too short for the cabinet space.

What a mess it would have looked awful. Still trying to contact AHS to solve this problem.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

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