Service tech came out on 6/9/15 for a/c and said that we needed a compressor. I received an e-mail from AHS that the compressor had been ordered.
It is now 6/21/15 and no a/c. Tried to call AHS twice but was put on hold and then disconnected. I sent two e-mails, the first response was to tell me that the part was ordered, which I already knew. No response to the second e-mail after two days.
Since the heat index is 106 degrees, we had to purchase a portable a/c unit to cool the living room/dining room/kitchen area. I am a reasonable person, but this is ridiculous. How do I know that the compressor has really been ordered?
Do they have an ETA or a tracking number for the shipment? I believe that AHS is dragging their feet in the hope that we will get tired of waiting and pay for the repair ourselves.
Reason of review: Poor customer service.
Monetary Loss: $314.
Preferred solution: Deliver product or service ordered.
American Home Shield Pros: Setting up original appointment.
American Home Shield Cons: Customer service.