I have been with AHS for over a year. We've had a couple of little appliance issues that they have had fixed for us.
No complaints. 6 weeks ago, our refrigerator went out. We have had 4 repairmen come out. All with a different diagnosis, which requires a different part that needs to be ordered.
The last guy, from Sears, says its not repairable and hands me printout that says the same. That was 8 days ago. AHS says they haven't heard from him, so they can't replace it yet. They have "sent Sears an email about it".
I've called daily for the past five days. 30 minute hold times, followed by "their is nothing I can do" (or am willing to do). As soon as they replace my refrigerator, I will cancel.
I never post complaints, but I have never been more frustrated with a company. THEY DON'T CARE!!!!
Product or Service Mentioned: American Home Shield Refrigerator Replacement.
Reason of review: Order processing issue.