Broken ignitor on my wood pellet burning stove. Sent and electrician out who couldn't fix it, said I need an appliance repair person.
Paid the $75 as per my contract.
Called back to schedule an appliance repair person and told this is not a covered item. Now they won't give me my $75 back.
Not my fault.
They won't let me speak with a supervisor. Rude and a total waste of hours on the phone.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $75.
Preferred solution: Full refund.
American Home Shield Pros: Setting up original appointment.
American Home Shield Cons: Professionalism, Wait time on online chat over 30 minutes.