This was purchased for us when we bought our home. We had an ac go out in an adjacent apartment.

I contacted them to make sure it was covered, explained it was in another building, not the house. Four times I tried to verify so we could purchase additional coverage if needed. They said it was covered. Got my 75.00 for the service call, ac guy comes out and says it’s not covered, AHS then said they wouldn’t allow me to purchase additional coverage since there was a propane I would have to prove it was repaired prior to them covering it, refused to refund my 75.00.

I cancelled the contract that day, March 22.

Tidy is April 15, they still have not refunded my money, refuse to allow me to speak with a supervisor and continually say they have 21 days to process and it’s only been 20???? Rip off company....

Product or Service Mentioned: American Home Shield Warranty.

Location: 1524 E US Highway 30, Carroll, IA 51401

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