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American Home Shield review: Go else where

1.4
Details
I have been dealing with them over a work order for 3 weeks. I keep getting that it is being reported. The contractor will not return calls. Says parts have been order, but has not turned it in. Being told it will be an other week for parts to come in
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Review
#1701947 Review #1701947 is a subjective opinion of poster.
Cons
  • Careless about customer
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

American Home Shield review in Spokane, Washington: Bad bad bad

1.0
Details
American Home Shield review - Bad bad bad
American Home Shield review - Bad bad bad
Bad bad bad customer service sucks waited five weeks to get a AC unit no communication with contractor no communication with home warranty they just blow you off and blow you off and blow you off finally when they put it in they left all the wires hanging on a brand new unit very fire hazard I would not recommend this company to anybody
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Review
#1589140 Review #1589140 is a subjective opinion of poster.
Service
Air Conditioner Repair
Cons
  • Bad response from contractor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Atlanta Home Warranty Review

American Home Shield review: Do not buy a contract for home service coverage--they have tried numerous ways to avoid fixing my problem over 7 days, bouncing service request between contractors and not deciding which one to use

1.0
Details
4 interactions with customer service, 2 of which resulted in promises that supervisor would contact me "tomorrow". No supervisor never called me. Service request assigned to a company 90 miles from my home, who informed me they could give me appt 7 days after they were asked to provide service. Customer service rep admitted this was "outside the limit" of their policy, but refused to contact another contractor. They offered to speak with contractor to "help me" but I said I had already spoken with contractor asking for earlier service and could not get it. I am without heat in a 2 rooms occupied by my 96-year-old mother, using warm clothes, blankets, and space heater to keep her warm.
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1 comment
Anonymous
#1777349

If there is heat in another area in the home, it is not an emergency. AHS doesn’t pay the contractors extra for expedited orders, and customers that demand expedited service are a pain.

If there was a true emergency, the homeowner would not be using a home warranty. Everyone wants to avoid paying for good service, which is a phone call away. Who wants to have the heat out in ANY portion of their home?!

All heating and air calls are emergencies! The only thing that differentiates customers is money.

Review
#1707198 Review #1707198 is a subjective opinion of poster.
Cons
  • Service
  • Failure to approve services listed in contract
  • Lying by customer service reps
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Deliver product or service ordered
Tags
  • Home Warranty Contract
1.0
Details
My Microwave broke down on Oct 19, 2019 and submitted service request. Tech came on Oct 25th and said some parts are required. Parts ordered by AHS. Tech came back on Nov 7th but could not fix the problem, stating that the new parts supplied by AHS were defective....
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2 comments
Anonymous
#1782000

I pray everyday that all my appliances and my house everything is in good working condition so that I don’t have to deal with AHS I have read reviews on PSEG and they are no better their customers are just as frustrated

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Review
#1714701 Review #1714701 is a subjective opinion of poster.
1.0
Details
American Home Shield review - Unresponsive with long hold times!
American Home Shield review - Unresponsive with long hold times!
American Home Shield review - Unresponsive with long hold times!
I called to report my HVAC was broken and leaking through the ceiling to the bottom floor. After 8 days, a technician finally came out and looked at our system. Now 2 days later, I called to find out when it would be repaired. After 5 phone calls where I was...
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1 comment
Anonymous
#1684897

My guess is the system is low on refrigerant and the coil is frozen up. This results in an abundance of water overflowing the condensate drain line.

They probably discovered excessive corrosion on the copper coil, resulting in a refrigerant leak, which is an unfixable problem. The contractors for AHS are so busy that they haven’t had time to work up your report to AHS, but when they do, be prepared for bad news. At minimum, you will hear that the refrigerant will cost YOU out of pocket up to $1500, as AHS only covers $10 per pound. You will also hear that secondary damage is not covered, so the Sheetrock damage is yours to fix.

Also, water dripping through the ceiling under an air handler tends to be a recurrent problem, so don’t fix that ceiling yet. AHS will never get that to stop. Their halfarst repairs will only go so far.

You need a complete new system, outside and in the attic, but be assured they won’t be paying for it. How long do you want to have this problem go on?

Review
#1531568 Review #1531568 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Customer service is the worst
Reason of review
Damaged or defective
Loss
$7000
Preferred solution
Deliver product or service ordered
1.0
Details
Refrigerator went out. Called AHS. they sent out a technician to find the problem. H said the compressor was out. Two weeks later she brought a new compressor and installed it. Didn't work. Called AHS and they sent him back. He over charged the compressor. Called AHS....
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1 comment
Anonymous
#1782401

Sadly, Refrigerators are disposable, like most appliances. Your expectations are unrealistic, that a microwave, washing machine, refrigerator, etc can be fixed, and that a home warranty paying bottom dollar can accomplish this feat in a timely manner.

Appliances have far too much plastic and electronics in them to last or be repairable. Home warranties just take your money and send you around in circles, while they hope you go away.

Review
#1716326 Review #1716326 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
they fullfiled the agreement

American Home Shield review in Gilbert, Arizona: Denied reimbursement

1.3
Details
American Home Shield review - Denied reimbursement
I was checking my checking account 3 days ago and saw a charge to AHS. I called AHS and found out I had renewed my contract in June and had been paying monthly. I forgot I had renewed and had paid $643.96 for an A/C repair on August 7. I contacted AHS and was told I will not be reimbursed because I had not gone through them. I'm 76 and memory is not too sharp anymore. Not happy and will not renew with AHS next year.
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Review
#1688985 Review #1688985 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield review in Gilbert, Arizona: Denied reimbursement

1.0
Details
American Home Shield review - Denied reimbursement
I was checking bank account 3 days ago and saw a charge for American Home shield. I thought I didn't renew with them so I called and found out I had renewed in June 2019. I had an A/C repair in August and paid myself, forgetting I had renewed, memory not great, am 76. Called today to AHS and found out they will not reimburse me because contract says so. I am bummed and will not use them again.
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Review
#1688942 Review #1688942 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
1.6
Details
I have a warranty with American Home Shield. My over needed repair. AHS was very good about scheduling an appointment for GE Home Repair Service to come out and do the work. The first trip, GE fixed one problem with the oven, but it did not solve the noise problem...
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Review
#1671624 Review #1671624 is a subjective opinion of poster.
Service
Ge Appliances Oven Repair
Cons
  • Uncaring
  • Incompetent management
  • Inconsiderate
Reason of review
Poor customer service
Loss
$3200
Preferred solution
Deliver product or service ordered
Tags
  • unreliable

American Home Shield review in Murrieta, California: Court today....Guess what ...the judge ruled in favor of the plumber that charged me $700 to replace a water heater that my AHS contract says is covered. They are the worst run and turn fast away fro

1.0
Details
I now have to go after AHS to pay...I did get a judgement against them...
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Review
#1692968 Review #1692968 is a subjective opinion of poster.
Product
American Home Shield Warranty
Tags
  • AHS is a rip off