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New Reviewer

Contact

I do not want to pay $125 until I know my problem is covered. We had our air conditioner serviced and were told we have leaks in the ducts in the attic. I cannot reach anyone by phone.

User's recommendation: Make sure what is covered before.

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ID
#3742559 Review #3742559 is a subjective opinion of poster.
Location
Ocala, Florida
Pros
  • Used to be good
Cons
  • Very poor customer service poor choice of contractors
Preferred solution
To talk to a live person!!!

No one available for repairs

This is the second time I have called for service repair. I paid the first time I called. Not updates. I called again today and still no one in my area to fix toilet. Customer service girl was in the Philippines, first girl was in the Caribbean. Im going to cancel and demand refund for each month I paid the premium and for service call. If Im not in their network, they should have told me when I signed up. Piece of *** company. Do not sign with them Wtf

User's recommendation: Don’t bother. Cancel and go with another company.

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ID
#3740216 Review #3740216 is a subjective opinion of poster.
Location
Fredonia, New York

Zero customer service

American Home Shield - Zero customer service
Several months ago my wife and I purchased a home and subscribed to American Home Shield with a platinum contract. Recently I experienced trouble with my HVAC as well as a roof leak. I submitted two service requests on a Saturday afternoon at a cost of $100 each. I...
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ID
#3739162 Review #3739162 is a subjective opinion of poster.
Location
Miami, Florida
Product
American Home Shield Home Warranty
Cons
  • Total waste of my time and money

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New Reviewer

Lousy service

20 days later A/C is still not fixed. It had costs me $1800, this is a rental, couldnt keep tenants with out air

User's recommendation: Don’t use this company.

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ID
#3734576 Review #3734576 is a subjective opinion of poster.
Location
San Angelo, Texas
Cons
  • Just about every interaction i had with them
  • Being on hold and simply awful incompetent service
  • Overseas call takers difficult to talk with
Loss
$1800
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of service provider

I submitted a request for an electrical issue but the service provider assigned refused to help. There appears to be no other electrical provider in this area who can help. I am very disappointed with AHS who I have paid monthly fees for almost 9 years. There should be backup resources available and yet there obviously is not.
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ID
#3724080 Review #3724080 is a subjective opinion of poster.
Location
Dothan, Alabama
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

A valid service request could not be fulfilled by Aja. Very disappointed.

Lack of service for an electrical problem in my house. Could not find another provider so wanted me to find one myself.

User's recommendation: Get more providers in my area.

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ID
#3722934 Review #3722934 is a subjective opinion of poster.
Location
Louisville, Kentucky

You stink at follow up but are great with taking my money

I had called about my microwave and dishwasher and the old guy you sent out said he had to order the parts then he said the parts were broken so they had to re-order the parts and then it was the wrong part and now the I called like a month or so ago and I asked for...
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ID
#3710059 Review #3710059 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Rip off
  • Good sale job
Cons
  • Getting the job done you suck
Preferred solution
Deliver product or service ordered
New Reviewer

Follow up

AHS offered me a cash out option which I took it. I had to have the AC unit fixed and they were going to send me a check for the repairs. Well, after sending them a copy of the receipt by email like they had said, I still have not received a check. So I'm out $849.00. The receipt I got when I paid the company stated how much I owed them on the invoice. So I paid it. The company handed me the invoice but it doesn't say paid. None of the bills I get when I send them in to pay them say paid. So AHS, doesn't want to accept the invoice I paid because it doesn't say paid.

User's recommendation: Stay away from AHS.

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ID
#3709921 Review #3709921 is a subjective opinion of poster.
Location
Henderson, Texas
New Reviewer

Pissed customer

This home warranty is faulty. They continue to assign contractors that scams people and do not provide excellent customer service. I told them that I didnt want a specific company coming to my home after I reviewed the reviews, they highly forced me to take this contractor. Long story short Ive been without hot water for almost a month. They dont care especially with me telling them I have a new born baby in the house along with my other children.
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ID
#3704413 Review #3704413 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$1800
Preferred solution
Full refund
New Reviewer

I need the authorization department number

I need refrigerator repair. I have a new telephone number. I called and got the number but lost connection, can you message mme if not please call 210354****. Dorothy black 2591 Cove Trail Schertz tx 78154
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ID
#3702434 Review #3702434 is a subjective opinion of poster.
Location
Schertz, Texas
Preferred solution
Contract number for refrigerator repair
New Reviewer

Contract information

Give me customer service contact. All i meed is my contract number. My computer is down. Call me at 210345****

User's recommendation: Try and reach customer servicr prrsom.

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ID
#3695569 Review #3695569 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Cons
  • No customer service person
Preferred solution
Talk to customer service
New Reviewer

Need contract number

I need my contract number my computer is not working Dorothy Black. 2591 Cove Trail Schertz Texas 78154 2****4 5068
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ID
#3695530 Review #3695530 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Pros
  • Reaching customer service
Cons
  • Reaching customer sevice
Preferred solution
Contract number

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New Reviewer

Worst experience of my life

Call for plumbing service on Saturday, they came out Tuesday, worked on the kitchen sink stoppage , ask if I knew what stopped it up, I said I put hamburger meat in the disposal. Then the said I put it down the drain, it was covered then not covered all week, I let them know I was going out of town for a week and still did nothing to fix the problem. I went out of town and when I got back called another plumbers d it was unstopped right away. Never , never use American Home Shield or Mr Rooter.
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ID
#3692565 Review #3692565 is a subjective opinion of poster.
Location
San Angelo, Texas
New Reviewer

BAD INFORMATION, NO HELP AT ALL

My Air Conditioning went out over a week ago. I Live in Las Vegas where AC is of the utmost importance at this time of year. I contacted AHS and they set up a HVAC company in my area to come out. They came out and reported back that there was damage done to the...
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ID
#3681227 Review #3681227 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
American Home Shield Warranty
Cons
  • No custome service
  • Terrible assistance
  • Long hold time
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

After 6 weeks I’m still waiting for my refrigerator to be repaired

Maybe American Home Shield used to be a legitimate company but they have decided to go in a different direction. My refrigerator stopped working, since I pay $85 monthly for the service, I called for service which was scheduled for more than 1 week away in spite of the...
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ID
#3676285 Review #3676285 is a subjective opinion of poster.
Location
Livingston, New Jersey
Preferred solution
Deliver product or service ordered