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Verified Reviewer

1.1
On approximately March 2, the fresh food door fell off my GE Profile Fridge. The first service call was by phone and I took two pictures. Same day Service "complete" told "not normal wear and tear." Asked for live service inspection. That was done. Again just pictures...
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ID
#2475922 Review #2475922 is a subjective opinion of poster.
Pros
  • There are no pros
Loss
$165
Preferred solution
Refund of $100 paid for service call on my fridge commenced March 2 and waiver of $25 cancellation fee. and reimburse for buying and shipping the screws and tool to remove. $40.00

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Verified Reviewer

1.2
I have been calling for almost 2 weeks trying to get the contractor back out to my house to fix my washer. I have been calling American Home Shield for almost 2 weeks and they couldn't reach the contractor as well. They have left voicemails and so have I. I have been...
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ID
#2473310 Review #2473310 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Cons
  • Lack of professionalism of contractor
Loss
$162
Preferred solution
Let the company propose a solution

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Verified Reviewer

1.0
I have been calling for almost 2 weeks trying to get the contract back out to my house to fix my washer. I have been calling American Home Shield for almost 2 weeks and they couldn't reach the contractor as well. They have left voicemails and so have I. I have been...
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ID
#2473230 Review #2473230 is a subjective opinion of poster.
Cons
  • Contractor is terrible
Loss
$162
Preferred solution
Let the company propose a solution

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Verified Reviewer

1.0
I'm Roger Beall , Contact # 26413****... I've been a Customer of Yours for YEARS!!! My Ref / Freezer went out, I called it in on 3/2/21... They referred Me to 1st Choice App. Repair. You Deducted the $100 Ser. Fee out of My Account on 3/5/21...took Days till they came...
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#2472384 Review #2472384 is a subjective opinion of poster.

1.0
In Nov 2020, our sub-zero refrigerator/freezer did not operate as designed. A technician was dispatched in a timely manner. His assessment of the repair required the replacement of two parts. The Warranty company ordered the wrong part and closed the work order as...
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ID
#2469379 Review #2469379 is a subjective opinion of poster.
Location
Arlington, Texas

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Verified Reviewer

Cat and Mouse Game with Customer Service for Replacement

1.0
American Home Shield - Cat and Mouse Game with Customer Service for Replacement
Update by user Mar 19, 2021

I've tried writing to their headquarters but the email gets bounced back. I tried using my personal and work email. It's convenient for a company to offer such fake services and then not let anyone reach them.

Original review posted by user Mar 19, 2021
It has been 2 months since my dishwasher has broken and no replacement yet. I understand appliances are hard to get nowadays but no one informed me it was backordered until 3 months later. I called and without exaggeration, have talked to no less than 10 customer service reps and each one gives me a different solution and a different policy. They won't transfer you to someone higher, promise to call you back but don't, kept me on hold for 43 min without coming back. I have started recording the names and conversation because I'm not what deterrent tactics they are trying to do.

User's recommendation: Avoid at all cost.

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ID
#2465841 Review #2465841 is a subjective opinion of poster.
Product
American Home Shield Dishwasher Warranty
Preferred solution
Let the company propose a solution

1.4
On January 26 my serviceable dryer, under contract with AHS, stopped drying. American Home Shield representative assigned a company to service the dryer with service number 4736**** . Their designated company named APPLIANCE PARTS SERVICE LLC service the dryer and...
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#2465578 Review #2465578 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer

1.8
I've been waiting to get my cloth washer authorized for replacement. They cant seem to receive the diagnosis report which has been sent over like 5 times. Everytime I call they keep telling me they dont have the report. They put me on hold to call the contractor, when...
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ID
#2464262 Review #2464262 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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Verified Reviewer

1.0
This company denied a claim and, when requested, would not provide contact information for someone who could actually help with the situation. On Saturday, March 13, 2021, I found that my central air conditioning was not working. The inside unit was on and the fan...
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ID
#2463826 Review #2463826 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Deliver product or service ordered

Claim has been open since DECEMBER 22,2020 its March 18,2021

1.0
Ive talked to numerous reps, that keep giving me the same song and dance. Ive contacted them 17 times total. Ive yet to recieceve not one email not one phone call not a usmail letter nothing. Over a microwave. You cant even file and submitt a complaint on there website directly.

User's recommendation: you decide.

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ID
#2463521 Review #2463521 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Zero follow up
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer

1.6
Last week AHS sent out a plumber from G&G Plumbing to repair our shower. As we told AHS on the phone when placing the service call, there was a leak from the shower, plus the valve holding the water in the tub no longer worked. When the plumbers arrived, they...
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ID
#2462197 Review #2462197 is a subjective opinion of poster.
Pros
  • Well established company name
Cons
  • Bad customer service
Loss
$100
Preferred solution
Start by finishing what was started. Take care of the rest of the job by fixing the other lever or whatever to make the shower and tub work right.

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Verified Reviewer

2.3
Phoned AHS about water heater going out too often. I was able to relight several times but again, went out. Called AHS and a plumber came several days later 11/14/2020 and reset thermal switch and got it lighted. $75 to AHS. Plumber ordered and replaced the thermal...
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ID
#2462185 Review #2462185 is a subjective opinion of poster.
Pros
  • Fairly responsive
Loss
$150
Preferred solution
Let the company propose a solution

Claim

1.0
It was not resolved as I am out $6,950 because I was not told to ask to be able to use an outside contractor to fix my a/c-heating unit.The contractors AHS uses REFUSED to go higher than 15 on an outside ladder to repair the a/c-heating unit.

User's recommendation: DO NOT CALL A H S.

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#2462110 Review #2462110 is a subjective opinion of poster.

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Verified Reviewer

Ahs not honoring contact

1.0
Update by user Mar 15, 2021

The company contract says, if they can't fix it then they will replace it.

Original review posted by user Mar 15, 2021
I have been a ahs customer for years, I called for service on my gas boiler, no service personnel ahs sent out to my home could not fix my heater, I was told that I needed to find a service person that could fix it. I called numerous companies and had no luck, I'm wondering why ahs didn't replace my heater. The contract specifically says, if we can't fix it we'll replace it. I kept getting the run around everytime I called ahs.why is the company not honoring the contract? Thank you.
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ID
#2459357 Review #2459357 is a subjective opinion of poster.
Cons
  • Being jerked around for two weeks with still nothing resolved
Preferred solution
Deliver product or service ordered

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Verified Reviewer

My air conditioner is not getting cold

1.0
Still no resolution. Wanted me to pay another $1000.00 dollars. For Freon that is not my fault. K an W company is responsible. I'm going on social media with my 4000 friends and try to make them lose money. Also Channel 5 news in Atlanta will help. I spoke to them yesterday. I'm a retired Veteran with cancer. We will see. At 68 years old now is not the time.

User's recommendation: Just say Nooooo to this company.

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1 comment
#1992347

Lol @ 4000 friends. Most will think you're a nut

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0 0
ID
#2456388 Review #2456388 is a subjective opinion of poster.
Pros
  • Way ahs used to be ran back in the late 90s early 2000
Cons
  • Poor customer phone service
  • You can never get anyone to help
Loss
$1100
Preferred solution
Full refund