Hello- I had an issue with a leak dating back to 07/28/21 of last year and reach out to your company to request a service ticket. A representative from A&M Plumbing came out and stayed for all of ten minutes and said they didnt see any leak. The respresentative that...
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ID
#3538952 Review #3538952 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$4500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bad customer service

I have a claim open with AHS for my refrigerator for over the month now and they already send 3 different technicians to try to fix the issue and none of them was able to resolve the issue and now when we are asking how many time you guys will keep on sending the contractors before you make a call that this issue cant be resolved, but they dont have any answer for me and they keep on sending contractors after another. Im pissed of coordinating with them.

User's recommendation: Beware of AHS.

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ID
#3538828 Review #3538828 is a subjective opinion of poster.
Location
Castle Rock, Colorado

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New Reviewer

I have been trying to reach a supervisor for American Home Shield for weeks.

There is a super communication problem. I have tried to get someone out to fix my exhaust fan for over 2 months . The language barrier is too much. Each time they send the wrong company. They do whatever they can so you cant talk to someone in charge. I needed my exhaust fan fixed, they sent someone to fix my furnace. the next person was to fix my AC. Then the next one was there for Ac also. The next 3 guys were electric guys........almost 2 months later still not
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ID
#3538737 Review #3538737 is a subjective opinion of poster.
Location
Park Forest, Illinois
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

O no star

Trying to file claim and no luck,can't talk to no one won't answer on phone gives you run around ..worthless worthless worthless worthless worthless worthless worthless worthless

User's recommendation: Do not purchase this fake insurance.

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ID
#3535791 Review #3535791 is a subjective opinion of poster.
Location
Buffalo Gap, Texas
Product
Ge Appliances Washing Machine
Loss
$1000
Preferred solution
Let the company propose a solution

I requested sevice&the matter wasn't resolved

In 2019 I had my dishwasher serviced&the repairman told me injust needed2run hot water before using it!Its 2022&that same repairman came out2fix my dishwasher twice!1st he said I needed a plumber.When the plumber came out&fixed My problem the dishwasher still wasn't working!The dishwasher repairman came back out.Now he tells me I need2run my garbage disposal b4 I use my dishwasher!I need a new dishwasher!!

User's recommendation: Don't use AHSs dishwasher repairman!

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ID
#3526908 Review #3526908 is a subjective opinion of poster.
Location
Grayson, Georgia
New Reviewer
It appears every aspect and phone number of the AHS company has been transferred to the Phillipines. Cancelled 2 contracts Nov 2021. 1 got cancelled and other auto-renewed against my wishes. Called AHS in March and April of 2022 ending up talking to Phillipines who...
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ID
#3526499 Review #3526499 is a subjective opinion of poster.
Pros
  • Do fix appliances
Cons
  • Do not resolve problems and us company is unreachable
Loss
$280
Preferred solution
Full refund

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New Reviewer
My furnace stopped working April 2nd, 2022. I put in a work order with AHS for the furnace on April 4th 2022. AHS dispatched a company to my house that same day. The company arrived, did their evaluation, and said they had to order a part to fix the furnace. They...
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ID
#3515052 Review #3515052 is a subjective opinion of poster.
Location
Mohnton, Pennsylvania

Issue with service

I would like to give them a negative review. They don't deserve 1 star. Call center reps AWFUL!!!!!!

User's recommendation: Go with another home warranty company. Stay away from American Home Shield.

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ID
#3507646 Review #3507646 is a subjective opinion of poster.
Location
Catonsville, Maryland

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New Reviewer
It's been 20 days since I brought up my issue and still no resolution. Customer service representatives cannot understand me half the time. The first contractor they hired came back with estimate that were "too expensive" so they asked for a second opinion. The second...
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ID
#3506787 Review #3506787 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Bad Service

I have had my Home Warranty for about 6 months. When I have sent for a service request they sent someone to repair and the vendor never came back to complete job and I have requested more service and get the same vendor for every service request. How can you have one vendor to serve an area especially if there are issues with that vendor.

User's recommendation: Check how many vendors they have for the area.

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ID
#3493108 Review #3493108 is a subjective opinion of poster.
Location
Paris, Missouri
Cons
  • Not honoring the warranty
  • Commitment to contract terms
Loss
$125
Preferred solution
Deliver product or service ordered

Harassment by AHS

AHS continuously sends me emails, from different addresses. When I block them, they send from a new email, so blocking doesnt even work. Hundreds of emails, 4-5 times a day! Relentless HARASSMENT by this company. I WILL NEVER EVER EVER use AHS for anything, and will continue to dissuade anyone considering doing so.

User's recommendation: Don’t even go to their website. It is a scam.

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ID
#3491806 Review #3491806 is a subjective opinion of poster.
Cons
  • Company is not real
  • Scam
  • Harassment
Loss
$100
Preferred solution
Apology
American Home Shield - They had contractor scam Me
They came to my house and normally people bring there tools with them he did not bring anything in with them they said the thing were you put the liq in but it was broke completely has bad order in it they kept saying the parts have to be ordered so the man told me to...
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ID
#3487234 Review #3487234 is a subjective opinion of poster.
Location
Germantown, Maryland
Pros
  • That was un professional
Cons
  • Poor customer

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New Reviewer

Ripped OFF

I have been with this company for over 5 years the service I have received SUCK. I am very DISAPPOINTED in this Co.
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ID
#3474524 Review #3474524 is a subjective opinion of poster.
Location
Gainesville, Florida
Cons
  • This company does not tell the truth
Loss
$125
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I have spoken to no less than 5 AHS phone Representatives in three different states over the last three days trying to get answers and information on my account. This began with a request for an update from a Combo Plan. I was trying to upgrade to a Plantium Plan....
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ID
#3455667 Review #3455667 is a subjective opinion of poster.
Location
Peachtree City, Georgia
I have had American Shield for almost 5 years and had no problems until March of this year. I was assigned Sears to fix my dryer and they did not show up for either appointment or call. I looked on website after their two no shows and it said appointment rescheduled....
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ID
#3455586 Review #3455586 is a subjective opinion of poster.
Location
Arnold, Missouri