American Home Shield Reviews and Complaints | ahswarranty.com @ Pissed Consumer Page 3

PissedConsumer3036873 of Beaumont, TX Nov 04, 2021

Poor customer service

1.4

I have not been contacted by their customer service department. The day after my complaint, they did send someone the next morning to fix the air conditioning. The diagnosis was different than that given by the old man the day before. It ended up being a problem that required very little time, they changed out a circuit board that had blown and were out of there in 30 minutes. The companies they use are usually unpopular companies with low BBB ratings. I

User's recommendation: Not sure I would recommend them.

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ID

#3036873

Location

Beaumont, Texas

New Reviewer

Edgar C Wrt Nov 03, 2021

Contractor not doing due diligence in resolving issues at hand

3.0

It's about my GE Andora dryer, three request were made in 09/27, 10/04 and 10/18/2021. Not fixed as of this writing. Had called customer service and requested a new contractor.

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ID

#3033570

Location

Los Angeles, California

Preferred solution

Let the company propose a solution

New Reviewer

Mila L Vgj Nov 02, 2021

Incompetent work

1.0

I had American Home Shield as a warranty company I called in a complaint about my garbage disposal (which is covered under their warranty) and they sent AZ out to take care of the problem. This work sheet also included 2 dripping faucets. The garbage disposal would...

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ID

#3030211

Location

Saint Petersburg, Florida

Preferred solution

Apology

New Reviewer

sorina s Pff Nov 02, 2021

Failed to pay for services or offer emergency repair

1.1

My furnace went out with freezing temperatures outside. When contacted AHS after hours, only option given by automated message was to pay $100 for visit and wait to hear from contractor. As I used them before and knew this contractor does not answer for days, then...

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ID

#3029285

Cons

All cons
Have horrible customer service and they are dishonest
Lying about services

Loss

$11000

Preferred solution

Full refund

New Reviewer

Mary F Olu Nov 01, 2021

It’s been three weeks and I have no service yet

Its been three weeks and I have no service yet They have not return my calls my plumbing and she was not been resolved it has been over three weeks

User's recommendation: They have not return my calls my plumbing and she was not been resolved it has been over three weeks.

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ID

#3027092

Location

Van Nuys, California

Loss

$100

Preferred solution

Deliver product or service ordered

New Reviewer

Joseph Z Fjg Oct 31, 2021

Complaint to Allright Mechanical Inc's poor service that is hired by AHS

1.0

American Home Shield, Fact Sheet: 1)We received the notice on Oct 22th, 2021 that AHS assigned its contractor Allright Mechanical Inc. to come to house on Oct 28th to fix the furnace problem as we reported. 2)The technician of Allright Mechanical Inc. (The dispatch id:...

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ID

#3024942

Pros

Failure to provide customer services
Failure to provide customer service

Cons

Not covering the entire problem
Not being problem solvers
Poor

Loss

$100

Preferred solution

Let the company propose a solution

New Reviewer

Janice G Pev Oct 29, 2021

Worst services ever hate them

1.0

I've been trying to get my refrigerator fixed since Aug. 17, 2021 keep getting the run around. Requested a cash out to buy a new refrigerator. All my food on the left side is freezing all veg. fruit, milk, eggs everything. The service guy came out &;;;;;;;;;;;;;;;;...

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ID

#3018965

Location

Greenwood, South Carolina

Cons

Repairs when appliances should have been replaced
Terrible would not recommend to anyone
Impossible to speak with a human who will respond

Loss

$1200

Preferred solution

Full refund

New Reviewer

David G Tgk Oct 29, 2021

Mad as ***

1.0

It has been over a week now with no hot water this is the most ridiculous warranty I have ever seen in my life. Y'all can't seem to find a vendor In area within 200 miles never in my whole life This is the worst Worst situation I could ever be in I cannot believe it's taken over a week For vendor to even reply. And he is 4 hours away Another 1 is45 minutes away And it's 3 weeks out We have a ton of plumbers here and town And they will not call them And get the job done Their customer service is the worst I've ever seen I have a grandchild Who has to take sponge bath To go to school I'm so pissed off of this place It is unreal.

User's recommendation: Don't buy.

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ID

#3018796

Pros

No good

Cons

All the run around they do
Poor customer service and fabricated reports

Loss

$100

Preferred solution

Deliver product or service ordered

New Reviewer

Britney L Jiy Oct 28, 2021

Bad Faith Insurance

Britney Scott To customer care Good Afternoon, My name is Britney and I have a couple warranty policies with AHS to cover two of my homes. At my Property, the water Heater exploded last week. I was charged $450 to get a "Temporary Water Heater" set, and now I'm being...

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ID

#3017165

Location

Moreno Valley, California

Loss

$1055

Preferred solution

Price reduction

New Reviewer

Regina W Yft Oct 28, 2021

Lack of custom service and denial of letting me speak to a Supervisor

1.0

Original review updated by user Oct 28, 2021

Approximately about three weeks ago, I contact American Home Shield with a problem I was having with my washer; the problem was that it was leaking. They identify a company named Shinmen Worldwide, no problem so far with this company. The technician came out and...

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ID

#3016237

Location

Fayetteville, North Carolina

Product

Whirlpool Washing Machine

Cons

Taking your money and not living up to there advertisement

Preferred solution

I am looking for two things. 1. Speak with a supervisor 2. And my washer replace

New Reviewer

Bonnie S Zyq Oct 27, 2021

Unsatisfactory service

1.2

The AC is out upstairs. I made service call on 10/25. Contractor could not render service until 10/27. On 10/27 I waited all day for them to come. At 3:45 I called the contractor. They said they would send someone. The man who came was close to 75 yrs old and told me...

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ID

#3014224

Pros

More than happy to take my money
Inconsistent service and vendors

Cons

Poor quality vendors terrible customer service

Loss

$400

Preferred solution

Deliver product or service ordered

New Reviewer

Gregory S Vxt Oct 27, 2021

Very Poor Service

1.4

I have been paying AHS for 22 years. My Microwave was replaced 14 months ago by AHS. This took over a month. It died after 14 months. AHS told me to call GE as it is covered for three years. The Instruction book that came with the Microwave clearly says it is a one...

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ID

#3012133

Pros

Are very good at billing you

Cons

No real follow up on repairs
Very hard to speak to a living person
Want you to go away and bother appliance manufacture

Loss

$450

Preferred solution

Deliver product or service ordered

New Reviewer

Sheryl L Vsp Oct 26, 2021

Extremely Poor Service from AHS

1.0

Hot water heater went out on July 5, 2021. Put in service request that evening. Took 5 days for someone to physically make it to our home to even look at the problem. The company they sent was Visalia Plumbing. He put a band-aid on the problem and told us it needed to...

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ID

#3010092

Loss

$850

Preferred solution

Deliver product or service ordered

New Reviewer

Suzanne V Fxq Oct 25, 2021

Water heater issues

Replaced ball valve. Did hot water test. Apparently there is a leak on the hot water side. I was told I needed a new work order to fix this problem.

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ID

#3007719

Pros

Your great

New Reviewer

Destiny B Vjv Oct 25, 2021

Work not completed

1.0

2 months since I have PAID and my work orders have not been completed. Customer service ends the line without help. I call almost every other day, still no help. Blame shifting consistently.

User's recommendation: Don’t bother.

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ID

#3007365

Cons

It takes a while from time of contact until technician schedules
Absolutely no way to file complaint or resolve a problem
Poorest customer service ever

Preferred solution

Full refund, apology, items delivered. If my work orders are not completed I will be contacting my attorney.

Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5
Value for money	1/5
Warranty	1/5

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