American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
On, 11/2/18 my water heater went out. I called to schedule for service in which a plumber came out and diagnose the unit. Before he left he told my husband that the part (T&P) wasn't covered under the warranty. So, going over my contract where I came to a list of our...
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my cloths DRYERHAS NOT BEEN FIXED SINCE jAN 2018 AND PALMER SERVICE CONTRACTOR HAS NOT BEEN ABLE TO FIX IT. i HAVE TRIED TO CONTACT YOUR OFFICE BY PHONE BUT NO LUCK. MY QUESTION IS ARE U GOING TO PAY ME FOR A REPLACEMENT. i dont understand why you havent contacted me I...
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Bought house with warranty from out of state, visited in August, NO AC working. Had to pay $80 for each visit (totaling 4 so far) and I STILL HAVE NO WORKING FURNACE OR HEAT PUMP. Waiting on yet ANOTHER technician to "fix it". Cannot even get phone number for corporate...
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Anonymous
You must be new. Take a look at all the complaints.
I called AHS for service request and waited over an hour and a half to get someone. Than I get someone in the Philipines who doesn't know what they're doing and cannot speak English... Than someone finally comes out and they say they don't do Samsung Mini-splits so I...
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Anonymously 123
The HVAC contractors working for AHS don’t want to work on mini-splits, because they are essentially non-repairable. The first contractor got to collect the service fee just f...
Anonymous
They aren’t going to loose any customers. There will always be more. Nobody wants to pay for repairs or replacements any more than you do.
American Home Shield - Trying to talk to an agent
You CAN'T get ahold of a rep on the phone. I have been trying to talk with someone for a couple of DAYS' but find myself on hold. I can not sit on hold for maybe hours. I give up after 30 minutes because i have other things to do.
Calling in is a pain, Have waited about an hr every time I have called in and finally give up. I have sold my property and need to cancel my insurance over a month ago and can't ever talk to anyone. I haven't found a place where I can do this on line or I would. If you...
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Anonymous
10/3/18 Washing machine not working. On hold 35 min, sent co out , couldn’t repair it, called again on hold over40 min, sent out another company who had to order new panel. Wa...
I didn't like
- Long wait time to speak to supervisor
- Having to wait while my pool turned green
Called for dishwasher repair. AHS asked for the service to be pre-paid $75. Did it. Decided to buy a new dishwasher and cancelled the appointment several days prior. This was early September! They said they credited my bank the $75. they have NOT. THAT'S WHY I'M...
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Very long wait times to speak to support specialists. Once you're connected and give your information and your problem, you;re disconnected (3 times out of 3). Do they call you back? No. You call back, another long wait, another specialist, you repeat all your...
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Anonymous
The AHS plumber can only charge $125 for your entire work order, which includes the first trip out, and each subsequent trip to your home on the same project, the parts and ma...
I liked
- Polite phone specialists
I didn't like
- Unreasonable amount of time to fix a problem
AHS has had 2 technicians report my gas stove as unsafe, but it has been over 30 days, and AHS hasn’t repaired or replaced my stove. I opened my claim on 9/18/2018, but AHS keeps running me around. Do not expect this company to honor their warranties. Previously they...
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Anonymous
Ask AHS for the cashout option and move on with your life. Since this happened to you twice, surely you are going to cancel the home warranty and save for your own repairs, ri...
I didn't like
- Unpaid claim
Called in for my dishwasher to be fixed - dispatched Sears who came in and fix broken wire. Next day, washer failed with the same error code. Contacted AHS to have them come back - they provided me a dispatch number and a window (Thurs 1-5p). Generally when getting...
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Do NOT renew this policy. You could have bought a new dryer for what the policy costs per year. You’ve been without a working dryer for 11 months? You are a fool if you think ...