American Home Shield Reviews and Complaints
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10
ISSUES RESOLVED
2.8K
TOTAL REVIEWS
$1.3M
CLAIMED LOSSES
$1.5K
AVG LOSS
350K
PAGE VIEWS
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Customers don't like
- Poor customer service
- Zero integrity
- Customer service
Customers like
- Setting up original appointment
- Easy payment
- Ability to submit service request
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- Latest review first
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0 comments
American Home Shield - Pool Heater service
I am very disappointed with the service. Firstly it took over a week to get the vendor to show up. He showed up but I have not been provided a Dispatch number so that I can check on the work order status. I need to know what is happening withy pool. The vendor you provided me - Aquarius Pools - never picks up the phone - so it is impossible to find out from them what is going on. Absolutely terrible customer service.
Author
PissedConsumer1556570
1 comment
Customer service is completely clueless. I keep speaking to people that have no idea what is going on and is not able to solve anything, I called the I don't know, I don't care attitude. They always put me on hold, I am spending at least 4 hours a day trying to get my...
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Author
TartRaccoon
Cons
- Unethical practices
- Total scam
- Denies claims most t of the time
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
0 comments
American Home Shield - Leaking pipe
After a technician submits a report that a water line is leaking within a wall space, it is now 6 days since the report and a repair has not been authorized. Their solution is to turn off the water to the house and wait. There is no way to contact the authorization department so we need to just wait.
Author
PissedConsumer1556478
Product
0 comments
American Home Shield - Air conditioner
They are no longer taking appt had notified home shield but still are reviewing request the are unable to Complete
Author
NeighborlyFrigatebird
0 comments
American Home Shield - This Company is pure evil
After months of haggling AHS finally admitted I did not owe them money as I had cancelled my policy months earlier and they found that noted in my file. Then I got three more collection notices which I called about and got apologies and was told I owed nothing. Now, I am getting phone calls from a collection company. I am about to hang myself.
Author
VirtualChinstrapPenguin
Reason of review
Poor customer service
0 comments
American Home Shield - Company hooked up hot water heater in correct
Hello there I BEEN TRYING GET someone on the phone they hooked up 2 new hot water heaters the incorrect way...and I need them hooked up the correct way...
Author
EsteemedRottweiler
Pros
- Dishwasher repair guy
- Easy to sign up
Cons
- You can never get anyone to help
Reason of review
Damaged or defective
Loss
$1900
Preferred solution
Deliver product or service ordered
0 comments
As I reported before my microwave/oven combo went out. Both at the same time within a few days of each other. I called AHS for a repair. Service was done within a reasonable amount of time. The repairman told me "we can not fix them. So AHS was contacted. They were...
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Author
PissedConsumer1554053
0 comments
American Home Shield - Poor customer service
Just wanted the a/c co to come back out as the a/c was still leaking. I called customer service to request service and she had no idea what to do. Barely spoke english. I then called the a/c co. directly. They were great! Please have customer service reps that can communicate. So frustrating.
Author
UnusualDogoArgentino753
3 comments
First, I have no problem with the service or value of AHS. I have been a subscriber for over 15 years. I do have an issue with one or more of the contractors that they use. the latest experience is with a plumber based out of PA and NC. I should have heeded the reviews...
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So you want the plumber to just accept the $75 that AHS pays the plumber for everything he does and give you the “free to you” stuff that AHS covers (meaning the plumber has t...
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Author
SteadfastBird538
Pros
- Setting up original appointment
Cons
- Quality of sub contractors
0 comments
Puchased a home May 15th. It has a water well for water. Had it inspected before I purchased it. Now water pressure is super low. Called AMS and they sent out someone to inspect it. I paid the $100.00 fee. I also had a home inspection done. Both said pressure was fine...
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Author
AspiringBison977
Location
District 1, Tennessee
Product
Cons
- Customer service or promptness
- Crooks
- Different story each call
Reason of review
Poor customer service
Loss
$1100
Preferred solution
fix my water well problem. or give me the $1100.00 it is going to cost to replace.
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The rep wasn’t lying when she said they negotiate to a great scale. It’s more like price fixing than negotiating. AHS gives the contractor an average per ticket cost cap, and ...