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I have two beautiful rental homes with American Home Shield. One house had a problem with the dishwasher and the repairman from Active Appliance did absolutely nothing! And the same thing happened by another Active Appliance repairman for the other property when the...
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Anonymous
Anonymous

Please tell me you didn't respond to their TV ad. These companies exist in Dreamland and never do 1/10th of what they claim. They are like insurance companies, not factory or ...

#1448598
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I have also been denied warranty service due to the technician putting the verbiage/ diagnosis " inner tub is damaged due to overload" on the service ticket... This is , of course, something that cannot proven by a 30 second visual inspection... he then went on to tell...
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Anonymous
Anonymous

I can’t stress this enough: the problem with AhS, and all home warranty companies, is not the coverage. There is ample coverage to apply to all appliances and repairs, if the ...

#1448371
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American Home Shield - Bad experience

I am waiting for over 3 month to fix my dryer can it is not fair . pls can someone with higher level call me at 301-920-4242. Thanks. Sad
1.5
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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#1448288
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American Home Shield - Worst service ever

our oven broke and for over 2 months they did nothing but give excuses and lies about their service, they couldn't fix the oven and only offered 200 dollars for replacement on a double overn that costs around 2K. Worse service ever spent hours on the phone with no results and only *** I will never recommend them or use them again. save your money and use that for repairs instead of giving it to them.
#1448236
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Every time I need to reach them I wait more than 45 mins to an hour. I never had an issues before but this last time I called for a leak in my tub and a stoppage issue. They sent a plumber. Both issues were plumbing. I paid 75.00 for the fee they charge. They upstopped...
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Anonymous
Anonymous

The way it works is that the plumber only gets paid $125 per housecall. You can’t have all your plumbing issues resolved for one service fee! AHS will “cover” it, but what tha...

h.kitchener
h.kitchener

You would likely do better financially and aggravation-wise by cancelling with AHS and saving the monthly fee. Put what you are paying them in the bank and save it for when yo...

2.0
#1448150
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I have tried contacting them multiple times, and after waiting on hold for 7 years they answer and disconnect. I had a service request in, got a better deal else where. Got the problem fixed, not with their help, nor did I even get a follow up.
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Anonymous
Anonymous

There is not a better home warranty company. AHS is the oldest, largest, home warranty that invented the home warranty. They have the largest corporation and the widest networ...

I didn't like
  • Wait time on telephone always over 30 minutes
  • No communication
#1447734
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I am almost speechless and shocked that American Home Shields can still be in business. The entire company does not care about their customers. There is no total customer satisfaction in this company. Once they got your money, you won't hear from the contractor nor the...
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Anonymous
Anonymous

The whole process is a flim-flam—a home warranty was invented just to help realtors sell houses, but it has evolved into an epic con game. You can’t get the premium investment...

#1446710
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American Home Shield - Too long wait on phone

Have tried 3 times today to get a hold of to cancel my warranty. 15 min, 15 min. Spoke with someone in sales. Only way to cancel is to talk to the retention department. He explained that the wait time is 1hour 15 min minimum. No other way to cancel. On hold again now. This is awful!
1.1
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Extended wait time unless purchasing a warranty
#1445741
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American Home Shield - Total spam, worse customer service

Worse customer service! signing up with them is very busy process. Contractor came to my house 4 times and did not fix the problem but damage my property wall. I call 5 times over and over being in line for 60 minutes every time to explain the situation and let the insurance company know about the damage. however, they hang up on me every single time after being in line for 60 minutes. I kept calling and finally asked to cancel my contract. She said they have to call me back regarding the cancelation within 24 hours. OMG.... are you kidding me? The service is horrible. Its not worth your money dealing with them.
#1445585
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I have called your customer service department two days in a row to have someone read to me a script about why my account went up $15. I asked for a member of management on both occasions. The first time I was sent back to the holding cue for another 45 minutes. I...
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Anonymous
Anonymous

I hope you didn't get involved with these people because of their TV commercial. These so-called "home warranties" must not be considered in the same light as a factory or man...

#1445060
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