American Home Shield Reviews

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Poor customer service

I have not been contacted by their customer service department. The day after my complaint, they did send someone the next morning to fix the air conditioning. The diagnosis was different than that given by the old man the day before. It ended up being a problem that required very little time, they changed out a circuit board that had blown and were out of there in 30 minutes. The companies they use are usually unpopular companies with low BBB ratings. I

User's recommendation: Not sure I would recommend them.

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ID
#3036873 Review #3036873 is a subjective opinion of poster.
Location
Beaumont, Texas

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Contractor not doing due diligence in resolving issues at hand

It's about my GE Andora dryer, three request were made in 09/27, 10/04 and 10/18/2021. Not fixed as of this writing. Had called customer service and requested a new contractor.
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ID
#3033570 Review #3033570 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution

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I had American Home Shield as a warranty company I called in a complaint about my garbage disposal (which is covered under their warranty) and they sent AZ out to take care of the problem. This work sheet also included 2 dripping faucets. The garbage disposal would...
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ID
#3030211 Review #3030211 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Preferred solution
Apology

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My furnace went out with freezing temperatures outside. When contacted AHS after hours, only option given by automated message was to pay $100 for visit and wait to hear from contractor. As I used them before and knew this contractor does not answer for days, then...
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ID
#3029285 Review #3029285 is a subjective opinion of poster.
Cons
  • All cons
  • Have horrible customer service and they are dishonest
  • Lying about services
Loss
$11000
Preferred solution
Full refund
New Reviewer

It’s been three weeks and I have no service yet

Its been three weeks and I have no service yet They have not return my calls my plumbing and she was not been resolved it has been over three weeks

User's recommendation: They have not return my calls my plumbing and she was not been resolved it has been over three weeks.

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ID
#3027092 Review #3027092 is a subjective opinion of poster.
Location
Van Nuys, California
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer
American Home Shield, Fact Sheet: 1)We received the notice on Oct 22th, 2021 that AHS assigned its contractor Allright Mechanical Inc. to come to house on Oct 28th to fix the furnace problem as we reported. 2)The technician of Allright Mechanical Inc. (The dispatch id:...
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ID
#3024942 Review #3024942 is a subjective opinion of poster.
Pros
  • Failure to provide customer services
  • Failure to provide customer service
Cons
  • Not covering the entire problem
  • Not being problem solvers
  • Poor
Loss
$100
Preferred solution
Let the company propose a solution

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New Reviewer
I've been trying to get my refrigerator fixed since Aug. 17, 2021 keep getting the run around. Requested a cash out to buy a new refrigerator. All my food on the left side is freezing all veg. fruit, milk, eggs everything. The service guy came out &;;;;;;;;;;;;;;;;...
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ID
#3018965 Review #3018965 is a subjective opinion of poster.
Location
Greenwood, South Carolina
Cons
  • Repairs when appliances should have been replaced
  • Terrible would not recommend to anyone
  • Impossible to speak with a human who will respond
Loss
$1200
Preferred solution
Full refund

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Mad as ***

AngryIt has been over a week now with no hot water this is the most ridiculous warranty I have ever seen in my life. Y'all can't seem to find a vendor In area within 200 miles never in my whole life This is the worst Worst situation I could ever be in I cannot believe it's taken over a week For vendor to even reply. And he is 4 hours away Another 1 is45 minutes away And it's 3 weeks out We have a ton of plumbers here and town And they will not call them And get the job done Their customer service is the worst I've ever seen I have a grandchild Who has to take sponge bath To go to school I'm so pissed off of this place It is unreal.

User's recommendation: Don't buy.

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ID
#3018796 Review #3018796 is a subjective opinion of poster.
Pros
  • No good
Cons
  • All the run around they do
  • Poor customer service and fabricated reports
Loss
$100
Preferred solution
Deliver product or service ordered

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Britney Scott To customer care Good Afternoon, My name is Britney and I have a couple warranty policies with AHS to cover two of my homes. At my Property, the water Heater exploded last week. I was charged $450 to get a "Temporary Water Heater" set, and now I'm being...
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ID
#3017165 Review #3017165 is a subjective opinion of poster.
Location
Moreno Valley, California
Loss
$1055
Preferred solution
Price reduction
New Reviewer
Original review updated by user Oct 28, 2021
Approximately about three weeks ago, I contact American Home Shield with a problem I was having with my washer; the problem was that it was leaking. They identify a company named Shinmen Worldwide, no problem so far with this company. The technician came out and...
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ID
#3016237 Review #3016237 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Product
Whirlpool Washing Machine
Cons
  • Taking your money and not living up to there advertisement
Preferred solution
I am looking for two things. 1. Speak with a supervisor 2. And my washer replace

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The AC is out upstairs. I made service call on 10/25. Contractor could not render service until 10/27. On 10/27 I waited all day for them to come. At 3:45 I called the contractor. They said they would send someone. The man who came was close to 75 yrs old and told me...
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ID
#3014224 Review #3014224 is a subjective opinion of poster.
Pros
  • More than happy to take my money
  • Inconsistent service and vendors
Cons
  • Poor quality vendors terrible customer service
Loss
$400
Preferred solution
Deliver product or service ordered

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New Reviewer
I have been paying AHS for 22 years. My Microwave was replaced 14 months ago by AHS. This took over a month. It died after 14 months. AHS told me to call GE as it is covered for three years. The Instruction book that came with the Microwave clearly says it is a one...
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ID
#3012133 Review #3012133 is a subjective opinion of poster.
Pros
  • Are very good at billing you
Cons
  • No real follow up on repairs
  • Very hard to speak to a living person
  • Want you to go away and bother appliance manufacture
Loss
$450
Preferred solution
Deliver product or service ordered
New Reviewer
Hot water heater went out on July 5, 2021. Put in service request that evening. Took 5 days for someone to physically make it to our home to even look at the problem. The company they sent was Visalia Plumbing. He put a band-aid on the problem and told us it needed to...
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ID
#3010092 Review #3010092 is a subjective opinion of poster.
Loss
$850
Preferred solution
Deliver product or service ordered
New Reviewer

Water heater issues

Replaced ball valve. Did hot water test. Apparently there is a leak on the hot water side. I was told I needed a new work order to fix this problem.
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ID
#3007719 Review #3007719 is a subjective opinion of poster.
Pros
  • Your great

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Work not completed

2 months since I have PAID and my work orders have not been completed. Customer service ends the line without help. I call almost every other day, still no help. Blame shifting consistently.

User's recommendation: Don’t bother.

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ID
#3007365 Review #3007365 is a subjective opinion of poster.
Cons
  • It takes a while from time of contact until technician schedules
  • Absolutely no way to file complaint or resolve a problem
  • Poorest customer service ever
Preferred solution
Full refund, apology, items delivered. If my work orders are not completed I will be contacting my attorney.