New Reviewer

Need more money for install

We sent on the price for what we thought included the installation of the microwave, but it was only for the microwave. We still need to pay to have it installed.
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ID
#3220060 Review #3220060 is a subjective opinion of poster.
Location
Lincoln, California
Loss
$220
Preferred solution
Let the company propose a solution
New Reviewer

Need info about oven

T0days' date is 10/14/21. Had order in for new oven. Info came to me saying that oven wasn't available. Gave me option to wait for it to be restocked or choose a different, slightly smaller model. I decided to wait but it has been months with no contact. Original message is gone so I need new info so I can order new oven. I spoke to rep at AHS today and she was going to send me link. Havent seen it yet,
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ID
#2971128 Review #2971128 is a subjective opinion of poster.
Pros
  • Prompt service
Cons
  • Takes a long time for ordered partd to be installed
Preferred solution
Deliver product or service ordered

The Technician who come for the last time from Ambient A/C

ClappingThis is not a complaint, I'm rating 5***** to the Technician who came for last to finished fixing my A/C Outside Unit. Because he really found out what was wrong with this unit, I believe that he went an extra mile and found the issue, he nailed it. Try

User's recommendation: Ambient A/C Services.

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ID
#2971017 Review #2971017 is a subjective opinion of poster.
Location
Silver Spring, Maryland
New Reviewer

They came and worked on a blower that was bad and replaced it but I let them know that the air runs constantly so it needed to be checked out for freon

I need them to check the Freon on the air unit after repair its running full time it never quits needs attention
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ID
#2882194 Review #2882194 is a subjective opinion of poster.
Preferred solution
Check freon

Everything is fine... your company is the best!

Nothing happened. I cancelled because the timer to the pool pump was off and I put it back on...Jason is the best pool expert!

User's recommendation: I will certainly recommend your company.

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ID
#2756815 Review #2756815 is a subjective opinion of poster.
Location
West Palm Beach, Florida

AC. Broke down. And need service

Why was my request denied...for AC......its 100 degrees here and i need it fixed....hope to get it fixed soon

User's recommendation: Been good for 15 years need it fixed soon.

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ID
#2748235 Review #2748235 is a subjective opinion of poster.
Location
Huxley, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** poor service and technicians

Called for service to A/C unit took 2 1/2 months to resolve, results were whole unit needed to be replaced. Had 5 different Techs come proceed to set attic unit on fire and blow compressor on outside unit. 15 days to get tech out for garage door and promptly says someone tampered with it and warranty void He will replace it for $350

User's recommendation: Never try or buy this Insurance.

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ID
#2595535 Review #2595535 is a subjective opinion of poster.
Cons
  • No management available to resolve issues
  • Poor customer service lied to
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No follow-up after initial service with purchase required

our microwave needed repair. R&;D Training co. came and accessed our problem. A new unit was "ordered" by the contractor. We selected a unit and awaiting AHS to follow-up. 2 weeks and we have not heard from AHS. call to R&D resulted that AHS was suppose to order and send out the new unit. calls to AHS resulted with call waiting to long to stay on the line that our phone battery died. "calls waiting up to 30 minutes", but no one came on the line. We've been customers for over 15 years. Have they gotten to big? Even calls answered by AHS are staffed by persons with American names but accent too thick to understand. We should not be treated like this.
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ID
#2216110 Review #2216110 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Contract services
Cons
  • Follow-up product purchasing
Preferred solution
Deliver product or service ordered
New Reviewer

Need service

Plumbing problems Toilets and bathtubs are backing up
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ID
#1849540 Review #1849540 is a subjective opinion of poster.
Location
Killeen, Texas

Water heater

After going through 2 visits from a jerk aft EastTexas plumbing, him telling me nothing was wrong with my water heater when I couldn't take a shower without running out of hot water. You sent me another great plumber (2) actually that said it needed to be replaced. AHS approved replacing it and they did a great job. Now I can take a good shower. Thank you AHS

User's recommendation: I sure will.

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ID
#1837187 Review #1837187 is a subjective opinion of poster.
Location
Longview, Texas

No Probelm

My washer needed electrical panel and new motor and I had no problem whatsoever. My ice maker in the refrigerator also went out and I had no problem.
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ID
#1693906 Review #1693906 is a subjective opinion of poster.
Location
Anna, Texas

Leak between the bathroom and attic

They did a great job The company that was on time and professional
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ID
#1678625 Review #1678625 is a subjective opinion of poster.
Location
Jacksonville, Florida

Great exsperience

I have used American home shield for years.And other then a rude technician which is not American home shields fault . I am completely satisfied, as a matter of fact I did tell them the tech was rude and he never was sent back to my home again. my most resent...
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2 comments
#1759413

This must be an advertisement, or a comment by a realtor or someone who works for AHS. Not a typical home warranty user.

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ID
#1674031 Review #1674031 is a subjective opinion of poster.
Location
Winter Park, Florida
Service
American Home Shield Refrigerator Repair

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Referral reward

I am looking at all the complaints about the referral reward and it is ironic everyone knows how to write a complaint and can't use the same resource to google how to properly get the referral reward. Its super simple. I wrote down the wrong link initially after callling in, so I googled it. There it was right at the top of the results page 5 different ways, easy peasy. I got my Amazon reward and so did my friend. Come on people try to take a little ownership. Stop acting so entitled. Referral bonuses aren't a requirement. They are a gift.
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ID
#1655920 Review #1655920 is a subjective opinion of poster.
Pros
  • Contractors like their reimbursement over others
  • Representative
  • Promises
Cons
  • Location of replacement parts too far
  • Not being able to pick contractor
  • Hold times can be excessive
Reason of review
Exactly as described/ advertised
New Reviewer

Refrigerator repair

Not cold Great service I would use again
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ID
#1579353 Review #1579353 is a subjective opinion of poster.
Location
Columbus, Ohio

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