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No Probelm | American Home Shield review

4.3
Details
My washer needed electrical panel and new motor and I had no problem whatsoever. My ice maker in the refrigerator also went out and I had no problem.
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Review
#1693906 Review #1693906 is a subjective opinion of poster.
3.7
Details
First, I have no problem with the service or value of AHS. I have been a subscriber for over 15 years. I do have an issue with one or more of the contractors that they use. the latest experience is with a plumber based out of PA and NC. I should have heeded the reviews...
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3 comments
Anonymous
#1698046

So you want the plumber to just accept the $75 that AHS pays the plumber for everything he does and give you the “free to you” stuff that AHS covers (meaning the plumber has to absorb the rest of the expense). AHS Contractor Relations will not allow their plumbers to charge AHS above the fixed flat rate which is the same $75 for each call, regardless of how many parts are needed, or how many return visits, or how much labor is required.

You get what you pay for, which is $75 worth. The plumber didn’t invest years of his life to become a licensed plumber just to get $75 at each house. Somebody has to PAY something more or the plumber’s business will go under. All AHS customers want everything to be “covered”.

Coverage means no reimbursement from AHS though.

If they charge AHS more than your $75, they will lose their preferred ranking and lose jobs to the competitors. The business model doesn’t work to the satisfaction of anyone but AHS.

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Review
#1552483 Review #1552483 is a subjective opinion of poster.
Pros
  • Setting up original appointment
Cons
  • Quality of sub contractors
3.5
Details
I have spent alot of co/pyt because AHS will not replace my washer/dryer. I was told about 3 months ago that I need a dryer from the tech. but AHS wanted him to fix it for now. Those 85.00 co/pyts are adding up and I thought I would save by having AHS.
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1 comment
Anonymous
#1669638

AHS will deny the claim or repair the item with as little as possible so that you will end up paying for the replacement yourself. The contractor they use is not only under threat of losing their gig as a being a vendor on the contractor list, but also the money they spend must be their own, unless they want it counted against them.

AHS gives all their calls to the vendors who don’t charge AHS. Wouldn’t you? If you had a plumber who would donall you asked for $100 per pop, including parts, equipment and fixtures, wouldn’t you use that plumber as much as possible? That’s what they do!!!!

The plumbers who charge AHs a slight discounted rate and do great work will get left out, in favor of the cheaper option.

It’s simple dollars and sense. Unfortunately, the service will suck and it will take 3 forever to get what you need, if ever.

Review
#1504763 Review #1504763 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Easy payment
Cons
  • Vague warranty coverage
Reason of review
Damaged or defective
Loss
$100
Preferred solution
replacement
Tags
  • Clothes Washer

GREAT | American Home Shield review from King Of Prussia, Pennsylvania

4.0
Details
You have one of the best running commercials on TV. Actually look forward to seeing it in comparison to network shows! {{redacted}}
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Review
#1384690 Review #1384690 is a subjective opinion of poster.
Product
American Home Shield Commercial
Reason of review
entertainment
4.4
Details
Had an issue with my AC and they set up the appointment for one of there AC network company to show up (they were a little late, about 30 minutes or so) That was a little frustrating since I had to take off from work and all. but the over all visit was fast smooth and...
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1 comment
Anonymous
#1574665

You must have had a minor issue, such as a blown capacitor, or a stocked item such as a universal motor; or maybe it was just a little low on refrigerant. The major repairs, such as a massive freon leaks, shorted compressors, expensive special order motors, and rusted heat exchangers are what cause all the fuss.

Those are not inexpensive, quickie repairs, and are worth considering a complete system replacement. That’s where it gets tricky. The cost cap that AHS places on the HVAC company (that they can’t and won’t discuss with the customer) is the real issue. The contractor is supposed to eat those expenses himself, because AHS will fire the contractor permanently if he is unwilling to absorb any costs over $250.

Billing AHS for costly repairs is a death sentence for the contractor. So the customer gets put off, denied, or the system turns into Frankenstein with small repair attempts.

If there is any way to defer costs to the homeowner, through non-covered items, the contractor will search for ways. 99% of the complaints about AHS are the result of cost capping.

Review
#1373407 Review #1373407 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Good customer service
3.7
Details
Our dishwasher went nuts. Tech Comes in and says the dishwasher isn’t mounted correctly. Takes out the bolts holding it in and removes it to unplug it till the part comes in. Part comes in, installs it then just shoved the unit back into the hole without mounting it...
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2 comments
Anonymous
#1633094

I am in similar situation. The dishwasher replaced the pump, and didn't secure all connections.

By next day the surrounding floor and cabinets were damaged. AHS claimed secondary damages are not covered.

The dishwasher defends the it is plumbing issue... Need advise on what should be my steps to not incur all the cost of repair.

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Review
#1194008 Review #1194008 is a subjective opinion of poster.
Pros
  • Quick turn on getting a technician
Reason of review
Warranty issue
3.5
Details
American Home Shield is very difficult to reach by phone. The online chat was quick to respond, but they stopped before resolving my issue. I'll be disputing their charge with my credit card company. I'm sorry, but that's all the words I have to describe the situation....
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Review
#1177340 Review #1177340 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$134
Preferred solution
Full refund

Poor worst Customer Svc department for follow up | American Home Shield review from Aylett, Virginia

4.3
Details
I have been on the phone for more than 5 hours this week waiting for someone to answer the Phone, messages like your call is important to us is all I get with . NO ONE picks up the phone. Had work done excellent service on the service call, but the job is not completed, I can not get anyone for the status of the work order. Now I Have *** in my bathroom wall and ceiling titles need to be replace in the garage. For the last 5 days I been on the hold for last week with no results from AHS. Still waiting for some to pick. The service provided came in and did the work and repair the pipes that were leaking, that was the good news, but the job is not completed. Service provider the rest of the requires for sheet rock replacement to AHS on 30 Nov 2017,
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Review
#1145226 Review #1145226 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Provide the service at great price
Cons
  • Contacts call back to the company is not customer friendly
  • No way you can speak to anyone
  • Waiting times for someon answer is outrages
Reason of review
The lack of responce from their Customer Svc Dept, waiting time more than 2 1/2 hrs before I gave up.
Preferred solution
Let the company propose a solution
4.2
Details
I have 7 AHS policies and have been a customer for 20 years. During the past several months AHS has made two important changes that affect me and other landlords, without any notice at all. First, they started requiring that I or the tenant pay the $75 service fee up...
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Review
#1049663 Review #1049663 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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SATISFIED CUSTOMER IN TEXAS | American Home Shield review

4.4
Details
AHS has been my home insurance company since 2005 and everytime I have used it I have been fully satisfied with ther service. The extra 75 dollars for service is alittle too much but the contract specified the copayment and we signed for it. To get a better deal what I do is to wait until more than one item is abroken or damage and call for a one 75 payment only. I just had my 17 year old washer machine and dryer fixed as well as my over the counter 12 years oven replaced. I can vouch for Texas repairservice. IT might not been AHS fault that your items were not fixed to your expentancies and that you had the option of calling back without any other copayment.
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Review
#1049249 Review #1049249 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Good customer service