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New Reviewer

Need assistance

Hello, I have been with AHS for a long time, but this service request created a problem. It was created 6-17-22 and completed mid July. I have two a/c systems in my house and they have always been serviced together when I had a problem in the past. This time when I did...
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ID
#3800528 Review #3800528 is a subjective opinion of poster.
Location
Conyers, Georgia
Product
American Home Shield Warranty
Preferred solution
Deliver product or service ordered

Have a receipt for a hot water heater that i bought

American Home Shield - Have a receipt for a hot water heater that i bought
American Home Shield - Have a receipt for a hot water heater that i bought
It was to get with someone to understand me I couldn't understand them it was hard someone to give me the website

User's recommendation: Maybe.

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ID
#3797599 Review #3797599 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

Contact

I do not want to pay $125 until I know my problem is covered. We had our air conditioner serviced and were told we have leaks in the ducts in the attic. I cannot reach anyone by phone.

User's recommendation: Make sure what is covered before.

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ID
#3742559 Review #3742559 is a subjective opinion of poster.
Location
Ocala, Florida
Pros
  • Used to be good
Cons
  • Very poor customer service poor choice of contractors
Preferred solution
To talk to a live person!!!

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New Reviewer

A valid service request could not be fulfilled by Aja. Very disappointed.

Lack of service for an electrical problem in my house. Could not find another provider so wanted me to find one myself.

User's recommendation: Get more providers in my area.

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ID
#3722934 Review #3722934 is a subjective opinion of poster.
Location
Louisville, Kentucky

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No response from customer service

refused to repair broken freezer door handle-said it was our misuse after 5 yrs that caused breakage
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ID
#3621169 Review #3621169 is a subjective opinion of poster.
Location
Canoga Park, California
Product
American Home Shield Refrigerator Warranty
Pros
  • Your web site for original scheduling
  • Quick response from contractor
Cons
  • Wait time on online chat over 30 minutes
  • Dont provide service and wait you out so you give up
  • Not being problem solvers
Loss
$75
Preferred solution
Deliver product or service ordered

Negligence Contractor by bb b b

Hello- I had an issue with a leak dating back to 07/28/21 of last year and reach out to your company to request a service ticket. A representative from A&M Plumbing came out and stayed for all of ten minutes and said they didnt see any leak. The respresentative that...
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ID
#3538952 Review #3538952 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$4500
Preferred solution
Full refund

Poor cust svc

Hers and his plumbing. A poor choice by your company. Very incompetent, poor scheduling skills, poor customer communication skills. Unprofessional!!!! All your representative would do is make excuses on their behalf. How bout get another true professional plumbing dispatched ASAP. 7 days without hot water and I have to be the one ask why my appointment time/needs not met!!

User's recommendation: Search reviews first.

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ID
#3366164 Review #3366164 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

Work not complete.

American Home Shield - Work not complete.
American Home Shield - Work not complete.
American Home Shield - Work not complete.
Firstly, AHS has not responded to me! Halo the job was completed by an HVAC technician. Who suggested a plumber complete the work. AHS could not get me a plumber that could work on a Hydronic system, as per support their system has no option to enter this type of HVAC!! Eventually I have found a plumber that has worked on this type of system and has on similar issues with other condos in this complex. Unfortunately this company is not registered with AHS. And I have to pay out of pocket, because their system cannot find an appropriate plumber! Couple of their technicians just "no access" because they didn't want to work on this unit! I should be reimbursed.
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ID
#3342945 Review #3342945 is a subjective opinion of poster.
Location
San Jose, California

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New Reviewer

Trying to connect to a person who can help me

I have been trying to get my dishwasher replaced. It broke down in June last year. In December sears told me it could not get fixed. So far I have talked to several people regarding replacement with no succes. I have been without a dishwasher for 7 months now. Is that not long enough? Please let me know where to go from here
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ID
#3305080 Review #3305080 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
Preferred solution
Deliver product or service ordered

Poor customer service - no contact link on web site, phone contact person usually speaks English poorly

American Home Shield, a home warranty company, has not paid for a failed electric water heater (electrical arcing with burnt insulation on side of tank). They have: not contacted me with any explanation not provided a copy of invoice as stated over phone not given me a Service Request #### for use in all communications AHS website links my email address with an expired contract, so I am unable to create a new account. AHS has not resolved this issue even after explaining the situation.
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ID
#3237310 Review #3237310 is a subjective opinion of poster.
Location
Spokane, Washington
New Reviewer

Refrigerator not making ice Microwave not working

American Home Shield - Refrigerator not making ice Microwave not working
American Home Shield - Refrigerator not making ice Microwave not working
My refrigerator is not making ice or cold enough to keep food my microwave will not come on at all and the Outlet is working fine
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ID
#3088620 Review #3088620 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered

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New Reviewer

No contract sent

I joined American Home Shield back in July,with first payment to come out in August. I requested a copy of my contract from them, and they said they would send it out. Well it's November now, and I have called numerous times and still no contact. If they can't do something simple like send me a copy of my contract,how can I trust them to get something fixed when I need it???

User's recommendation: Haven't had a chance to use them yet. There people who answer the phones,which I believe is based in the Philippines are unreliable.

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ID
#3061166 Review #3061166 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
I would like a copy of my contract spelling out what is covered and how much I am covered for. I added my septic system,and well pump. I have heard too many bad things about them I hope they are wrong

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New Reviewer

Dismissed claim?

My dishwasher has had issued since April 2021. You sent out an inept company, Acord Appliance. I complained and received money back, however, they had taken off gaskets. I asked later for a different company and this company was denied repair due to gasket off! You understand that your previous company took gaskets and now you are denying me repairs. I even offered to pay for gasket part but still denied. I request my money back from last company, Zen Appliance. Zen Appliance was a great company but their hands were tied due to previous company's incompetence. I have since purchased a new dishwasher. Your warranty was of no use to me. Please reimburse my money since I was not able to get it repaired. I did officially complain about Accord Appliance way before I went with Zen. I anxiously await your reply.

User's recommendation: Videotape repair if not finishing in 1 day and/or take parts.

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ID
#3045593 Review #3045593 is a subjective opinion of poster.
Location
Temecula, California

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New Reviewer

Contractor not doing due diligence in resolving issues at hand

It's about my GE Andora dryer, three request were made in 09/27, 10/04 and 10/18/2021. Not fixed as of this writing. Had called customer service and requested a new contractor.
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ID
#3033570 Review #3033570 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution

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New Reviewer

Claim review

Contract #542**** Property address: 4125 W. 47th St. Roeland Park, Ks . 66205 American Home Shield To whom it May concern; Through this email I remind you that on June 23rd, 2021 I made a claim for the repair of my air conditioning and they assigned me to your...
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ID
#2957565 Review #2957565 is a subjective opinion of poster.
Preferred solution
Full refund

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