
American Home Shield
Reviews and Complaints
American Home Shield Overview
American Home Shield has 1.4 star rating based on 2741 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend American Home Shield to a friend or colleague.
- Rating Distribution
Pros: Setting up original appointment, Easy payment, Non.
Cons: Customer service, Poor customer service, Service and customer service.
American Home Shield has 1.4 star rating based on 2741 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend American Home Shield to a friend or colleague.
- Rating Distribution
Pros: Setting up original appointment, Easy payment, Non.
Cons: Customer service, Poor customer service, Service and customer service.74% of users think that American Home Shield should improve its Customer Service.
59% of users say that they won't use American Home Shield in the future for similar services or products.Recent recommendations regarding this business are as follows: "Steer clear", "Buyer beware!", "Make it easier to speak to human being", "Buyer Beware. Get these people to show you where they will pay LABOR in their contract!", "Do not buy. It is a waste of time and money.".
Most users ask American Home Shield for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPiss-Poor Customer Service
- Price competitive
- Coverage is very convoluted
Preferred solution: Labor cost covered in writing.
User's recommendation: Buyer beware!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |AHS American Home Shield aka Frontdoor - things to know!
Preferred solution: Get my $9.45 back
User's recommendation: Please think before buying
Contractor says repair will be one week and then AHS calls and they say it will be two more weeks, AHS had no influence on contractor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete install from july of 2022
- Affordable rates
- Very poor customer service poor choice of contractors
Preferred solution: Apology
HOT!!
User's recommendation: Find another company!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Waiting for a cash out for over 4 months
Company fixed the issue and I have been provided with apology.
- Good for some repairs
- Awful customer service
Preferred solution: I've been waiting four months for a cash out. Which I assume it about $1,000
User's recommendation: be wary, very wary of dealing with them.
Just had a bad experience Service, customer, customer service she just would not listen to what I had to say. I was trying to explain something to her the best I could, and she was totally Rude
User's recommendation: Do not use American home shield
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAHS inability to service our request for service
Preferred solution: Reimbursement for the $410.00 paid to the contractor, If AHS was really interested in mending the relationship they will reimburse the amount to compensate for the time and energy spent locating another electrical provider and for the multiple calls.
User's recommendation: MIght wanto check out other vendors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Taking forever to get AC repaired
User's recommendation: See how I was treated. Is this what you want for yourself
The WORST VOICEMAIL EVER!.
User's recommendation: Do not use AHS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Company
Preferred solution: Price reduction
Hands down worst customer service & support ever!
User's recommendation: Stay away from this company. They used to be great.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a complaint o our last service request and the increase in service fees
- Read above
- Read above
Preferred solution: Full refund
User's recommendation: Switch companies
Cannot speak with anyone in management in the US who speaks English!
- Broad coverage available
- Quality and of techs varies greatly
- Horrible customer service
User's recommendation: Compare and beware when evaluating home warranty companies!
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I hope they fixed your ac by now! That is ridiculous!
I am surprised you gave them a 2 , if there is a zero star I would ! You need to report it to BBB and local state attorney general