
American Home Shield
Reviews and Complaints
American Home Shield Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Used to manage the repair vendors
- Used to manage their repair vendors
- Expect you to manage the repair vendors
- You are expected to pay upfront
Pay for no svc.
User's recommendation: Don't do it.
Moved homes and received an additional fee of $70 for "Admin"
User's recommendation: be careful - customer service is weak.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo response from customer service
- Quick response from contractor
- Your web site for original scheduling
- Dont provide service and wait you out so you give up
- Not being problem solvers
- Wait time on online chat over 30 minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Wait times are terrible
- Very poor customer service
- Misinformation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRipped OFF
- This company does not tell the truth
Companies Similar to American Home Shield
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerYou can't talk to anyone with any power. those nice fellows in Mumbai do their best but can't expedite anything. my refrigerator was continuing to damage my kitchen floor for four months
User's recommendation: don't. just don't.
To Whom it may concern On 3/13/22 I called that my refrigerator wasn't cooling. Gulf Appliance St Petersburg To repair called me that Monday and did a video call.
He said he would be would get parts Tuesday and Tech would come out Wednesday. The tech Tom did show up Wednesday didn't check my refrigerator just clean the coils said my Refrigerator would be cool in 24 hours. Called back and called the man in the office and he said Tom would be back on Friday. Waited and called Tom he said he didn't have a work order and was in the office that day but he did come out shot my refrigerator with gas and said to wait 24 hours again.
I did and still wasn't working called AHS 3/19/22 they reopen the ticket and I called back and they said they would be out today the 24th .Well I waited all day again called and AHS said they were scheduled. So I called Gulf App. Repair and the girl in the office said AHS canceled the call so I called AHS back and they said they didn't cancel and she called the office. Now it is going on 2 weeks with my refrigerator not working.
The one man I talked to at gulf was very rude to me an to the AND rep that called him and Tom the tech was more interest ed to talking on his cell phone then actually checking out my refrigerator. My complaint is with Gulf Appliances Service in St Petersburg. Fl.
AHS should drop their contract being they are not servicing the customers. AHS customer support were very good and they tried to address my complaints but Gulf app Service I give them an ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible customer service
User's recommendation: Buyer beware. I will never buy an AHS warrant again.
- Unknown
- Very poor service
- Too long of wait on the phone
- Do not answer web page
Water leak from 2nd floor
User's recommendation: Look for company that can provide prompt service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor service
- Idea of a home warranty
- Will take your money
- Seems no resolve of issues
STILL WAITING FOR REPAIRS FROM JULY 21!!
User's recommendation: Do Not Use!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHot water heater not working
- It has been reasonable for annual fee and contract fee
- At this time taking your money
- Ability to request service on line
- Wait time for service even with a leaking pipe
- Taken a week without hot water
- Poor service and problems when you want to cancel
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My daughter had an account with AHS years ago, and they did her the same way when her air conditioning unit stopped working. It took several months to get the problem corrected, and when they did finally replace the unit the account was closed.