American Home Shield Reviews

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2.3
After many attempts getting someone to come out and fix my stoppage problem finally a representative should later in the evening after I was told by AHS assured me that someone would be there between 1 pm and 3 pm it was 5:30pm after two plus hours and multiple...
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#2114495

I have had the same type of issue. Money thrown away!

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#3243429 Review #3243429 is a subjective opinion of poster.
Location
Carmichael, California
New Reviewer

1.5
Original review updated by user Jan 07, 2022
I've had an account with them for a few years. I'm so fricken tired of trying to get ONE STINKING bathroom tap fixed First call - the guy assigned by AHS evaluates and says the tap needs a part. He has to order it. Follow up visit he says, nope! the whole tap set is...
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#3234185 Review #3234185 is a subjective opinion of poster.
Location
Cathedral City, California
Loss
$250

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Verified Reviewer New Reviewer

1.5
Update by user Jan 05, 2022

Waiting for my check in the mail. Have told them I will cancel my other warranties on four different properties and seek legal remedy but they keep on refusing to send me the check for the work performed after furnishing the proof of payment. Estimate sent mid July,...

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#3230896 Review #3230896 is a subjective opinion of poster.
Location
Henderson, Nevada
Pros
  • Have other 4 other warranties for several years that are fine
Cons
  • Not backing up the customer needing the service and repair
Loss
$7345
Preferred solution
Full refund

I was not satisfied. Conerly Electric did nothing. Talked. Would like my money back. I just gave home shield a 100 dollars for nothing. Don’t know I how much longer I will be with this company.

1.9
Didnt do anything.Nothing happened I stopped with this company before because of poor service. This happens prior with me having a hard time getting my money back because of incompetence. Yes I put up a ring doorbell. I wanted my regular doorbell fixed and its still not wired. More money out of my pocket

User's recommendation: Have none.

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#3159589 Review #3159589 is a subjective opinion of poster.
Location
Jackson, Mississippi
New Reviewer

Updating my credit care information gone bad

2.0
Every time I call AHS and wait on the phone for a representative, the phone hangs up on me when someone answers. This has me ready to do my business elsewhere instead of paying a monthly payment and can not have my time respected.

User's recommendation: Ensure that you are receiving the best quality of customer service wherever you do business.

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#3133920 Review #3133920 is a subjective opinion of poster.
Location
Laurel, Maryland
Loss
$3000
Preferred solution
Apology

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Verified Reviewer New Reviewer

Account payable

2.4
Been a customer of America home Sheild for 13 years and now I began to have problems with my payments. On August 8th my Bank of America account was debted for $ 79.99, in September a money orders was mailed and received on October 1st , a money order was sent and received, on November 8th a cashier check from Chase Bank was mailed and received by AHS. I have received an email stating my receipt have been noted to my account.

User's recommendation: Keep all payments receipts made to AHS and record all communications with customers services representatives in the Philippines.

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#3118766 Review #3118766 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Online service request
Cons
  • Unethical people
Preferred solution
Apology

Extreme dissapointment

1.6
I have had no heat for 2 months. I am a senior with health issues. I am told by the contractor that they sent the furnace to the wrong location. I call every day, but cannot get a status update. I am thinking of calling a lawyer.

User's recommendation: avoid at all cost.

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#3111082 Review #3111082 is a subjective opinion of poster.
Location
Hemet, California

My heat is out

1.6
I called put on hold and then cut survey. No one answered the phone just a survey. End of call. The company responses but same problem last year. Switch not replaced

User's recommendation: No one answered just survey.

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#3098993 Review #3098993 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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Verified Reviewer New Reviewer

1.5
I called last week on 11/9/21 to urgently request a plumber's service since we had water/sewer backup. We had no use of water or toilets. On Wednesday 11/10/21 in AM I called the plumbing company it was set with under Service Request #7899****. They indicated they were...
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#3071883 Review #3071883 is a subjective opinion of poster.
Cons
  • Whole process to resolve the problem
  • Nightmare when they choose to ignore the issue
Loss
$125
Preferred solution
Full refund
New Reviewer

My service order of July 6, 2021 for my oven has not been resolved

1.6
I call every week for an update. I am told the same thing by different agents. They are waiting for an authorization from Sear to proceed. The parts for this oven is unavailable. The oven needs to be replaced. This has been verified. My husband and I are Senior citizen (beyond 76 years old with Cancer &;;; COPD) we are on a fixed income and can not continue to order baked foods from outside. This company should live up to their promises, fix it or replace it with in 22 - 30 days
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#3057933 Review #3057933 is a subjective opinion of poster.
Pros
  • Friendly customer service reps
Cons
  • Zero interest in their customers
Loss
$500
Preferred solution
The oven replaced. Refund on monthly service payment for Jul, Aug, Sept ,Oct and November

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Verified Reviewer New Reviewer

1.6
American Home Shield - Follow up
American Home Shield - Follow up
American Home Shield - Follow up
American Home Shield - Follow up
American Home Shield - Follow up
American Home Shield - Follow up
Original review updated by user Nov 07, 2021
Since my last email. I haven't heard from AHS at all. I goggled the Corporate information, but all emails and number takes me back to the Customer service agents I've dealt with for over 30 days. If you ask for a Supervisor, I am told they take the complaints and send...
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ID
#3045955 Review #3045955 is a subjective opinion of poster.
Product
American Home Shield Plumbing Warranty
Cons
  • No solution to problem
  • No one is listening to resolve the customers problem
  • Poor customer phone service
Loss
$1000
Preferred solution
Fixed your integrity issues with your agents. Have a Supervisor and Corporate email and number that you can be reached. Take ownership for the Companies that damage our homes.

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Verified Reviewer New Reviewer

Denied repair

2.2
Dishwasher complaint since April 2021. You sent out an inept company that took gaskets, did not repair. After several phone calls to the company, Accord Appliance, I asked for a refund. I immediately complained to AHS. Now, a new company, Zen Appliance, was assigned. They could do the repair but AHS denied it due to previous company, Accord, took gaskets off. You previously sent company now made it a no repairable item. Really! I am asking for my money back for Zen repair request. Zenn is a great company.

User's recommendation: Videotape any repairs from Accord Appliance.

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ID
#3045629 Review #3045629 is a subjective opinion of poster.
Pros
  • On line service request
Cons
  • Completes the service request without finishing the job
Loss
$100
Preferred solution
Full refund
New Reviewer

Terrible customer service

2.0
Sent wrong vendor who gave a16 hour service window. Then assigned another vendor who did not make the window the next day. This created 2 days of wasted time waiting for repair people. Limited access (none) to an American or corporate contact. Problem still not resolved.

User's recommendation: Make sure your request is clear.

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ID
#3037739 Review #3037739 is a subjective opinion of poster.
Pros
  • All i get is excuses
Cons
  • No empathy for customers
  • Customer service for repair scheduling and following
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

No Customer supporrt

1.8
AHS sent the same incompetent plumber (Aaron Plumbing) to my home, and I am still trying to resolve the leak they left me with. They never answer their phones, AHS put in a recall for them to return, and they never came back. Now I have to call a real plumber on my own and pay a second fee. AHS told me I had to resolve the problem with the plumber myself. The plumber told me AHS had to call them. Im stuck with water leaking and when I told the plumber that he told me to stop running water. Since he never came back, I guess he meant forever.

User's recommendation: Pick a different home warranty company.

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#2998023 Review #2998023 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer New Reviewer

No service for 4 weeks

1.8
no septic service for 4 months no calls to me to what ahs is doing- inaccurate information-horrible customer service-foreign language i can not understand

User's recommendation: go to other companies.

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#2986490 Review #2986490 is a subjective opinion of poster.
Pros
  • Aweful
  • No one will ever help you
Cons
  • Fact i keep getting the run around
Loss
$2
Preferred solution
Deliver product or service ordered

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