American Home Shield Reviews and Complaints | Rating: 2/5 @ Pissed Consumer

Oct 06, 2022 PissedConsumer4055299 of Reedley, CA

Service

1.7

Requested service on 9/1 for my refrigerator. Company came out a week later, ordered parts and finally came out on 9/20 to fix fridge. On 9/27, fridge broke down again. Called company to come out ASAP but was told it would be the following week before they could come...

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ID

#4055299

Location

Reedley, California

Advanced Reviewer

Sep 16, 2022 John V Rex

Corrupt and untrustworthy

1.9

DO NOT TRUST American Home Shield Their promotional literature states that all of their plans, even their base plan, provides protection for: older items; undetectable pre-existing conditions; items without maintenance records; breakdowns caused by lack of maintenance;...

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ID

#3967541

Loss

$125

Preferred solution

Full refund

Sep 09, 2022 PissedConsumer3940585 of De Soto, MO

You have failed to respond to my service request

1.5

It's been over a month and I still don't have my replace refrigerator. Finally scheduled for delivery on Tuesday the 13tht

User's recommendation: Think twice.

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ID

#3940585

Location

De Soto, Missouri

New Reviewer

Aug 29, 2022 Ricardo C Xnw

Slow service regarding my service request.

1.5

Four months ago I requested a service for my microwave and my top oven. The microwave was done but the top oven was not done because according to the technician he has to order the parts. I waited for months until a month ago when I called the customer service to...

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ID

#3900517

Location

Bowie, Maryland

Preferred solution

Answer from you why my oven is not covered with my warranty.

New Reviewer

Aug 17, 2022 Jerret P

Contractor never showed up with parts that were claimed to have been ordered for repairs.

1.8

Electrician came out to our house to troubleshoot problems we were having. Two parts were ordered for the repairs. Gave me a receipt showing that it would take 8-10 days to arrive. Two months later the contractor claims he never received the parts. During this time at...

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1 comment

Aug 17, 2022 Jerret P #2235561

If I could give zero stars I would have.

Reply

0 0

ID

#3862358

Location

Mountain View, California

Pros

Customer service answers the phone

Cons

Once contractors are paid they stop showing up
Service calls take a few months to complete
Customer service is in another country

Preferred solution

Deliver product or service ordered

Aug 04, 2022 PissedConsumer3824172 of Bakersfield, CA

Horrible customer service

2.3

I placed a repair request online on 7.15.2022. Ref. Service #13373****. No one can tell me anything at the service center other than someone will be contacting me. Here we are 15 plus days out and no one from your service department has reached out to me. I have...

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ID

#3824172

Location

Bakersfield, California

New Reviewer

Aug 02, 2022 JOSE M Rwp

OPEN SERVICE

2.0

I'VE HAD A SERVICE OPEN SINCE 06/13/2022 IT'S 08/02/2022 EVERY TIME I CALL FOR THEY SAY THEY WILL CONTACT US AND GIVE US AN UPDATE, I NEVER HEAR BACK FROM THEM. THIS IS VERY UPSETTING. I DON'T UNDERSTAND WHAT IS THE HOLD BACK

User's recommendation: timely customer support.

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ID

#3817142

Loss

$800

Preferred solution

Price reduction

Jul 29, 2022 PissedConsumer3806400 of Sparta, NC

Need to speak with someone of Authority

2.0

We have been customers for over 30 years. Never had one problem until recently. Garage door not working, reported in April, company sent,started teardown of unit, left us stranded. Called so many times trying to get this taken care of. It is the end of July and still no one has attempted to follow up on our calls to AHS.

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ID

#3806400

Location

Sparta, North Carolina

New Reviewer

Jul 22, 2022 Deborah G Dom

Extremely extreme bad service and issue

1.5

Came out to see a working AC unit and tres to charge again for a call back to look at the broken one. Call back contractor informed me they dont typically service my area and if I wanted the issue resolved I should call again and ask for reassignment. American Home Shield is not sure they have a contractor for my area but they are quick to ask for my 100 dollars and reviews Leta see if the escalation team calls back before Tuesday.

User's recommendation: Go else where.

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ID

#3784883

Location

New York, New York

Product

American Home Shield Warranty

Pros

Quick contact from service provider
Are very good at billing you

Cons

No real customer service
Just about every interaction i had with them

Loss

$200

Preferred solution

Let the company propose a solution

Jul 12, 2022 PissedConsumer3755461 of Columbus, OH

Nothing is covered!

2.0

I bought my house April 2022. It was a complete remodel. Problem is some of the work is sub par. So I purchased the "ShieldPlatinum" plan. Which is the BEST plan! First call was not even a month after purchasing the home. I pay $100 per service call. Problem is my ac...

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ID

#3755461

Pros

Website
Promises alleged benefits

Cons

Terrible contractors
Cancellation policy
Horrible service all around

New Reviewer

Jul 01, 2022 Lawrence W Yxx

Lack of service provider

2.4

I submitted a request for an electrical issue but the service provider assigned refused to help. There appears to be no other electrical provider in this area who can help. I am very disappointed with AHS who I have paid monthly fees for almost 9 years. There should be backup resources available and yet there obviously is not.

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ID

#3724080

Location

Dothan, Alabama

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 06, 2022 Russell C Qrq

Two repairs taking over a month and still not done

1.7

I have been trying to get my washing machine repaired for over a month now.They came out, they diagnosed it within a week,and said they had to order the parts I have contacted them on numerous occasions left messages and have received no response. I have also contacted...

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ID

#3644730

Location

Colleyville, Texas

Product

American Home Shield Warranty

Pros

Used to manage their repair vendors
Used to manage the repair vendors

Cons

Expect you to manage the repair vendors
You are expected to pay upfront

Loss

$2700

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 02, 2022 Skye S Lqh

Pay for no svc.

1.7

Paid for the a/c check $75.00 and they showed but nothing was done. They also filed a form which closed the acct saying they completed the job. No refund or anything from American Home Shield. Nothing

User's recommendation: Don't do it.

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ID

#3632430

Loss

$75

Preferred solution

For someone to do the job

Jun 01, 2022 PissedConsumer3628852 of Bluffton, SC

Moved homes and received an additional fee of $70 for "Admin"

2.2

Have been a customer for years and we moved to a different home. They charged us an admin cancellation fee of $70 and had to start a new account for the new home? Tried to reach them for weeks, with no reply.

User's recommendation: be careful - customer service is weak.

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ID

#3628852

Location

Bluffton, South Carolina

New Reviewer

May 26, 2022 Robert F Pnp

Unresolved service call---SECOND REQUEST

1.8

On 5/4/22 made online service request for Refrigerator repair, order #11587****. This was to repair/replace the main freezer door handle that had broken off after 5 years of normal use. Technician took pictures and I received an email on 5/6/22 asking me to call...

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ID

#3610671

Location

Canoga Park, California

Service

Samsung Electronics Refrigerator Repair

Cons

Very poor customer service
Wait times are terrible
Misinformation

Loss

$75

Preferred solution

Deliver product or service ordered

American Home Shield
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