American Home Shield Reviews and Complaints | Rating: 2/5 @ Pissed Consumer

New Reviewer

Jun 06, 2022 Russell C Qrq

Two repairs taking over a month and still not done

1.5

I have been trying to get my washing machine repaired for over a month now.They came out, they diagnosed it within a week,and said they had to order the parts I have contacted them on numerous occasions left messages and have received no response. I have also contacted...

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ID

#3644730

Location

Colleyville, Texas

Product

American Home Shield Warranty

Pros

Used to manage the repair vendors
Used to manage their repair vendors

Cons

Expect you to manage the repair vendors
You are expected to pay upfront

Loss

$2700

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 02, 2022 Skye S Lqh

Pay for no svc.

1.6

Paid for the a/c check $75.00 and they showed but nothing was done. They also filed a form which closed the acct saying they completed the job. No refund or anything from American Home Shield. Nothing

User's recommendation: Don't do it.

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ID

#3632430

Loss

$75

Preferred solution

For someone to do the job

Jun 01, 2022 PissedConsumer3628852 of Bluffton, SC

Moved homes and received an additional fee of $70 for "Admin"

2.3

Have been a customer for years and we moved to a different home. They charged us an admin cancellation fee of $70 and had to start a new account for the new home? Tried to reach them for weeks, with no reply.

User's recommendation: be careful - customer service is weak.

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ID

#3628852

Location

Bluffton, South Carolina

New Reviewer

May 29, 2022 Robert F Pnp

No response from customer service

2.4

refused to repair broken freezer door handle-said it was our misuse after 5 yrs that caused breakage

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ID

#3621169

Location

Canoga Park, California

Product

American Home Shield Refrigerator Warranty

Pros

Quick response from contractor
Your web site for original scheduling

Cons

Dont provide service and wait you out so you give up
Not being problem solvers
Wait time on online chat over 30 minutes

Loss

$75

Preferred solution

Deliver product or service ordered

New Reviewer

May 27, 2022 Phillip A Nlg

Poor service, keep changing story and, nothing is done

1.9

AC went out 4 weeks ago so I called American Home Shield. They sent out a tech and he told me the system is old and part is discontinued so he condemned the AC unit. So now American Home Shield says they need the part number but yet they have told me for weeks now the...

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1 comment

May 28, 2022 PissedConsumer2188611 #2188611

My daughter had an account with AHS years ago, and they did her the same way when her air conditioning unit stopped working. It took several months to get the problem corrected, and when they did finally replace the unit the account was closed.

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ID

#3615329

Location

Henderson, Texas

New Reviewer

May 26, 2022 Robert F Pnp

Unresolved service call---SECOND REQUEST

1.8

On 5/4/22 made online service request for Refrigerator repair, order #11587****. This was to repair/replace the main freezer door handle that had broken off after 5 years of normal use. Technician took pictures and I received an email on 5/6/22 asking me to call...

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ID

#3610671

Location

Canoga Park, California

Service

Samsung Electronics Refrigerator Repair

Cons

Wait times are terrible
Very poor customer service
Misinformation

Loss

$75

Preferred solution

Deliver product or service ordered

New Reviewer

May 12, 2022 Jason S Pfg

Emergency ( Flooded Basement )

1.7

I have an emergency that started on 5-6-2022. The Representatives in the Philippines can not help me i need to speak with a US based Rep. and can not reach anyone. My Home insurance has responded on 5-12-2022. We have had a nasty finished basement for almost a week and...

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ID

#3568489

Location

Columbus, Ohio

Loss

$50

Preferred solution

Let the company propose a solution

New Reviewer

Apr 10, 2022 Arverla N Csn

Ripped OFF

1.5

I have been with this company for over 5 years the service I have received SUCK. I am very DISAPPOINTED in this Co.

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ID

#3474524

Location

Gainesville, Florida

Cons

This company does not tell the truth

Loss

$125

Preferred solution

Full refund

New Reviewer

Mar 28, 2022 Laurel S Rxt

You can't talk to anyone with any power. those nice fellows in Mumbai do their best but can't expedite anything. my refrigerator was continuing to damage my kitchen floor for four months

1.5

my refrigerator started leaking and damaging the floor in November. just this week I finally got confirmation that they will replace it; for four months, they insisted on replacing just the door (which cost nearly as much as the appliance) I had to pay for it myself and am awaiting reimbursement

User's recommendation: don't. just don't.

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ID

#3443120

Location

Carlotta, California

Preferred solution

Let the company propose a solution

New Reviewer

Mar 21, 2022 Gabriela R Mlw

Lack of response

2.0

To whom it may concern, I am writing in regards the fixing of a microwave that had service 4 times and 4 times it broke after 30 days of being fixed until finally someone decided it could not be fixed and American Homeshield was going to act on the replacement. When I...

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1 comment

Mar 24, 2022 Belmont Umh #2153401

To Whom it may concern On 3/13/22 I called that my refrigerator wasn't cooling. Gulf Appliance St Petersburg To repair called me that Monday and did a video call.

He said he would be would get parts Tuesday and Tech would come out Wednesday. The tech Tom did show up Wednesday didn't check my refrigerator just clean the coils said my Refrigerator would be cool in 24 hours. Called back and called the man in the office and he said Tom would be back on Friday. Waited and called Tom he said he didn't have a work order and was in the office that day but he did come out shot my refrigerator with gas and said to wait 24 hours again.

I did and still wasn't working called AHS 3/19/22 they reopen the ticket and I called back and they said they would be out today the 24th .Well I waited all day again called and AHS said they were scheduled. So I called Gulf App. Repair and the girl in the office said AHS canceled the call so I called AHS back and they said they didn't cancel and she called the office. Now it is going on 2 weeks with my refrigerator not working.

The one man I talked to at gulf was very rude to me an to the AND rep that called him and Tom the tech was more interest ed to talking on his cell phone then actually checking out my refrigerator. My complaint is with Gulf Appliances Service in St Petersburg. Fl.

AHS should drop their contract being they are not servicing the customers. AHS customer support were very good and they tried to address my complaints but Gulf app Service I give them an ***

Reply

0 0

ID

#3422307

Location

Cypress, Texas

Preferred solution

Let the company propose a solution

New Reviewer

Feb 22, 2022 Paul K Qat

Terrible customer service

1.7

First, their automated answering service is terribly slow and cumbersom. There is no option anywhere to speak to a human being. They give you an arbitrary window of 4 hours for the service provider they choose, to handle the serivice. If that doesn't work for you because you have a doctor appointment, too bad. Maybe the next day. It doesn't matter if your house is being flooded or the heat system isn't working and it is freezing cold at night. They have no flexibility and give you no options. Take it or leave it! The only way you get an option to speak to a person is to first cancel the service request you were given. \They are very cavalier and unaccommodating. I

User's recommendation: Buyer beware. I will never buy an AHS warrant again.

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ID

#3358900

Location

Las Vegas, Nevada

Pros

Unknown

Cons

Very poor service
Too long of wait on the phone
Do not answer web page

Preferred solution

Apology

Feb 22, 2022 PissedConsumer3357800 of Colorado Springs, CO

Water leak from 2nd floor

1.7

With a population of 450000 people and rapidly growing AHS needs more than 2 plumbers to provide service Last week had to wait a WEEK to come unplug kitchen sink!!! This week had flood in upstairs bathroom which flood downstairs. Still waiting for call back just to schedule. No water in house. Very hard for elderly customers

User's recommendation: Look for company that can provide prompt service.

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ID

#3357800

Location

Colorado Springs, Colorado

New Reviewer

Feb 18, 2022 John H Oye

Poor service

2.4

We had a broken ice makrr in our refrigerator, paid our $100.00 fee & waited for a company to contact us with appointment. The guy from (AGP) Appliance Guard Pro comes in asking us the issue was, we explained issued. He opened door to freezer & said ok I see crack & we will order a new ice maker & when it is available to install we will contact you to come install it. So a a week later we get a text from AGP that they AHS doesn't cover ice bins, nothing about the ice maker its self. We called AHS & were told that AGP said the refrigerator was only 3-4 yrs old & since abused & mistreated the ice maker it was not covered. Per AHS customer service we are just going to such use of an ice maker.

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ID

#3350077

Location

Federal Way, Washington

Pros

Idea of a home warranty

Cons

Will take your money
Seems no resolve of issues

Loss

$100

Preferred solution

Deliver product or service ordered

Feb 09, 2022 PissedConsumer3327349 of Destin, FL

STILL WAITING FOR REPAIRS FROM JULY 21!!

1.8

We contacted American Home shield for repairs of kitchen appliances, MIcrowave, Ice Make and Dishwasher. The repair company fixed the Microwave about 6 weeks later. However we have been going round and round in circles trying to get our Dishwasher and Ice make fixed for 8 MONTHS!!!! They blame the vendor saying they have to order parts and waiting for approval, then they say they have to order, the parts- they say they are going to escalate the issue, but NEVER FIX IT!!!! They have no intention of fixing our appliances, its absolutely terrible. I would stay away!

User's recommendation: Do Not Use!!

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ID

#3327349

Location

Destin, Florida

New Reviewer

Jan 20, 2022 Mike C Mvl

Hot water heater not working

1.8

I started with submitting a request for my hot water as it stopped working.. they gave me a plumber to contact it was a little rocky at first. He submitted the required paperwork on Tuesday and it's now Thursday waiting for a purchase order from AHS, the water is waiting plumber called about a p.o. the supplier still doesn't have it. I have an appointment to get it installed but as of now no p.o., called they told me to call again tomorrow. It's been since Sunday without hot water AHS had no urgency to help getting the water heater.. After thanksgiving I was without heat for about three weeks.. help

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ID

#3274787

Pros

It has been reasonable for annual fee and contract fee
At this time taking your money
Ability to request service on line

Cons

Wait time for service even with a leaking pipe
Taken a week without hot water
Poor service and problems when you want to cancel

Preferred solution

Deliver product or service ordered

Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5
Value for money	1/5
Warranty	1/5

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