New Reviewer

Pissed customer

This home warranty is faulty. They continue to assign contractors that scams people and do not provide excellent customer service. I told them that I didnt want a specific company coming to my home after I reviewed the reviews, they highly forced me to take this contractor. Long story short Ive been without hot water for almost a month. They dont care especially with me telling them I have a new born baby in the house along with my other children.
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ID
#3704413 Review #3704413 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$1800
Preferred solution
Full refund
New Reviewer
My Air Conditioning went out over a week ago. I Live in Las Vegas where AC is of the utmost importance at this time of year. I contacted AHS and they set up a HVAC company in my area to come out. They came out and reported back that there was damage done to the...
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ID
#3681227 Review #3681227 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
American Home Shield Warranty
Cons
  • Long hold time
  • No custome service
  • Terrible assistance
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer
Maybe American Home Shield used to be a legitimate company but they have decided to go in a different direction. My refrigerator stopped working, since I pay $85 monthly for the service, I called for service which was scheduled for more than 1 week away in spite of the...
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ID
#3676285 Review #3676285 is a subjective opinion of poster.
Location
Livingston, New Jersey
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
If there were minus 5 stars that is what they would get. It cost me 10,000.00 + 90.00 per month for about 2 years to have my AC/HEATER changed out to find out it would have cost less to do it on my own. They covered nothing and it took 2 months of bad contractors, I...
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Featured
ID
#3666467 Review #3666467 is a subjective opinion of poster.
Location
Howell Township, New Jersey
Cons
  • Expensive
  • Contractors are not qualified
  • Awful customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Washing machine

Washing machine is not washing operating properly clothes not clean ,operating load and lots of werid noises, washing machine sound like a bad truck backfiring!I am not happy with American home shield

User's recommendation: I am not happy with American home sheild!They don't have goo service people that know what they are doing!

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ID
#3655153 Review #3655153 is a subjective opinion of poster.
Location
Sandy, Utah
Cons
  • Week maybe months
  • For ever
Loss
$150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

They'll break your stuff and charge you to fix it

I had a technician through AHS come out for a seasonal "A/C Tune-up" of a previously-functioning A/C. The technician "forgot" to replace the caps (intentional?), and 7lbs of refrigerant leaked out. By the next day, the unit wasn't cooling at all. Aside from the environmental damage to my property from that much freon pouring out, AHS tries to charge me $140/lb ($980 total) to replace the lost refrigerant... from the issue they caused in the first place. Most unethical company I've had the displeasure of working with.

User's recommendation: RUN AWAY.

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ID
#3652173 Review #3652173 is a subjective opinion of poster.
Location
Atlanta, Georgia
Cons
  • Unethical company
  • Retention department - deceptive practices
  • Poor serviceman & very poor followup on the compalint
Loss
$980
Preferred solution
Deliver product or service ordered

Cannot get service

Called on Monday 23, service Myers cannot come til Friday, I work next available is midweek next week. I work. Ahs only has one service contractor in my area and I cannot get transferred to a manager. This is unacceptable service. Ac guy showed up June 4,said hv to order fan, dont know when they will get part or when they will be back to fix it. STILL NO AC FIX

User's recommendation: Stay away from American home warranty.

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ID
#3637737 Review #3637737 is a subjective opinion of poster.
Location
Birmingham, Alabama
Cons
  • Could care less about our situation
  • 1service company in my area and they are rarely available
  • Terrible customer service and no solutions
Loss
$75
Preferred solution
All the above

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Verified Reviewer
New Reviewer
American Home Shield - Lousy Customer Service | Ripoff
I scheduled AHS to have a tech come out and look at my HVAC unit. After the tech came out, he indicated the evaporator coils were rusted and needed to be replaced. So he sent notes to AHS and AHS partially approved the claim. In their notice (attached), they said I'd...
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ID
#3634869 Review #3634869 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$7887
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Called this company to come out to check/fix my A/C when it stopped at 4p. Was told itll take 24hrs to get someone to come take a look at it even after I told them I have a 16mth old baby and 2 other children and the temp outside is 96 and my house is 80 degrees. Was...
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ID
#3630664 Review #3630664 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Loss
$1100
Preferred solution
I need them to reach out to me and we both can come up with a solution
New Reviewer
Original review updated by user May 31, 2022
There are few service companies willing to work with AHS in my area. When I requested a refund, they cancelled my policy but I have yet to receive a refund. I have called the company 11 times and tried sending a letter. The letter came back that the corporate address...
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ID
#3625792 Review #3625792 is a subjective opinion of poster.
Location
Sioux City, Iowa
Cons
  • All of the choices
Loss
$468
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Hello , I have been charged for a service which was not provided. When I called AHS to check on the service status, they hung up on me. I had to take care of my own problem. I therefore ask two things: first, remove the charge of 100 USD from my account asap. Second, I...
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ID
#3620286 Review #3620286 is a subjective opinion of poster.
Location
Downey, California
Cons
  • Reps hang up
  • Charged with servuce
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charged without services

They charged me 100 usd when no service was provided. I called them and then hung up on me after I waited for half an hour.

User's recommendation: Please do not get this service. I paid for more than one year and the only time I got a problem, not only did they not show up but they charged me 100 usd without showing up.

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ID
#3620209 Review #3620209 is a subjective opinion of poster.
Location
Lancaster, England
Pros
  • Z e r o
Cons
  • Horrible and very dishonest
  • Very poor service
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Only 1 company In Area and they are never available in timely manner

Cannot get contractor out for days. Still having ac issues and cannot talk to manager since phone rep cannot transfer me. Unacceptable customer service and a breach of contract since you only have one company in area to service my needs This email site is not acceptable as it is too difficult to get messages to manager

User's recommendation: Don’t use ahs.

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ID
#3608894 Review #3608894 is a subjective opinion of poster.
Location
Birmingham, Alabama
Preferred solution
Ac fixed

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Verified Reviewer
New Reviewer

Get some thing fixed

Cannot get service called 23 Monday but they cant come til Friday I work Only one service company in my area Unacceptable they cannot come til next week. Cannot talk with management they cannot transfer me to anyone that can help me. I just had them out to fix ac and its already broke again. I should not have to pay this time
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ID
#3608859 Review #3608859 is a subjective opinion of poster.
Cons
  • Not enough contracted companies that can fix problems
Preferred solution
SOMEONE TO FIX MY AC THAT YOU ATE CONTRACTED TO FIX

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Verified Reviewer
New Reviewer

Was not able to talk with a Supervisor about a microwave that was worked on for the same issues 6 times over 2 years. American Home Shield had all the data in their system wrong. Bad business.

Work on the same microwave with the same issue six times. Every time I call all they asked for is the service fee. American Home shield data was incorrect. Had the name of the wrong Company who service the microwave in their system. All they were worry about is the service fee. Terrible customer srevice
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ID
#3603639 Review #3603639 is a subjective opinion of poster.
Location
Germantown, Maryland

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