American Home Shield Reviews and Complaints | Rating: 1/5 @ Pissed Consumer

Sep 27, 2022 PissedConsumer4020913 of Bellevue, WA

Dishwasher replacement is not up to standards

1.0

I pay for this junk warranty, not any longer, dishwasher goes out. Recently remodeled my home with matching appliances and it is very annoying on transferred calls to here to there. Not willing to replace my product with matching product without an substantial up charge. Company stinks. Do not use American Home Shield for any reasons

User's recommendation: Do not use this company.

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ID

#4020913

Location

Bellevue, Washington

New Reviewer

Sep 20, 2022 Calynn Jih

45 days With NO FIX to our washer

1.0

August 6 put a service request for washer not draining. Tech came out 8/11. He supposedly diagnosed the issue. It is now 9/20 and no fix or tech ever came back to repair. I have called over ten times to AHS and another 7-9 times to the vendor LA APPLIANCE who are at...

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ID

#3987153

Pros

Easy to put in a request online

Cons

Horrible in communication
Problem resolution
Heavy accents with some reps

Loss

$1490

Preferred solution

My washer fixed or replaced as contract states without having to wait 43 days.

New Reviewer

Sep 16, 2022 Beulah C Wax

This problem is still not resolved

1.2

No resolution for an 82 year old disabled woman. Has 3 accounts monthly and no AC/Heat resolution. Also no-one follow-up

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ID

#3965687

Location

Mount Laurel, New Jersey

New Reviewer

Sep 11, 2022 Jameesha W

No Emergency Services

1.0

NONE OF THE CONTRACTORS THEY HAVE ON FILE PROVIDE EMERGENCY SERVICE AND WHEN YOU ASK FOR ESCALATION THEY TELL YOU TO CALL THEM IN 4 HOURS. I HAVE AN AC UNIT LEAKING IN THE CEILING AND THE CEILING IS FALLING OUT. I HAVE CHILDREN IN THE HOME AND THEY REFUSED TO SEND...

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ID

#3947379

Location

San Diego, California

Loss

$2997

Preferred solution

24 HOUR EMERGENCY REPAIR SERVICE

New Reviewer

Sep 03, 2022 Amanda P Skb

Service request 8/21

1.0

Hi, I have contacted through several times. I have an open service request since 8/21 due to my AC being broken. 8/23 contractor came to my house and put a request for the blower wheel. After not hearing from ahs I have called everyday only to be given the run around...

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ID

#3917074

Location

Merced, California

New Reviewer

Aug 27, 2022 Scott S Tmr

Customer service refused to initiate a work order… over 100 degrees and our AC is dead.

1.2

We are in AZ at over 100 degrees and our AC died while PM was being done by one of their Preferred Providers and they would not initiate a service. Apparently they want us to die not a good business model, killing your customers. We were on the phone with the offshore...

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Featured

ID

#3895846

Location

Phoenix, Arizona

Product

American Home Shield Home Warranty

Loss

$500

Preferred solution

Cover what should be.

Aug 20, 2022 PissedConsumer3873033 of De Soto, MO

You have failed to respond to my service request

1.2

Worst customer service ever took forever to get a response and they told me every day for two weeks to give them 24 hours.

User's recommendation: Don't do it.

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ID

#3873033

Location

De Soto, Missouri

Junior Reviewer

Aug 12, 2022 martin s Sgf

They fail me everytime!

1.0

AHS is my home warranty company. I requested service July 1 for my home's heat pump. It was not cooling. I paid my $125 copay (posted July 3), and the first tech from contractor #1 comes out, I explain that I could see with the naked eye, a leak, and refrigerant and...

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ID

#3846803

Cons

Cannot trust them
Are not accountable
Way things run seem shady

Loss

$125

Preferred solution

Full refund

New Reviewer

Aug 11, 2022 Tim C Jre

Awful company! They don’t cover major issues

1.1

We have had a contract with AHS for at least 16 years. They have repaired several appliances and a hot water heater but actually we had to hire our own repairman for that as they dropped the ball big time. Should have dropped them then. This week our AC went out in the...

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ID

#3844951

Location

Farmington, Utah

Loss

$4000

Preferred solution

Deliver product or service ordered

Junior Reviewer

Aug 10, 2022 martin s Sgf

The worst company I have ever dealt with

1.0

Original review updated by user Aug 11, 2022

The worst ever. 2 contractors, 4 visits total. 5 weeks and I am still trying to get justice. They promised a refund of my $125 because things went so badly. That was just shy of 3 weeks ago. They tell me it was processed, I say BULL. Never again. When I fulfill my contract period, I am done. I suggest you stay away, unless you enjoy frustration.

User's recommendation: Stay away!

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ID

#3840146

Product

American Home Shield Home Warranty

Cons

No way to contact them other than phone or chat
No way to hold them accountable
Determine who will do the repair

Loss

$125

Preferred solution

Full refund

Aug 02, 2022 PissedConsumer3818048 of Daphne, AL

Refrigerator

1.0

Refrigerator not replaced after 2 years of it being deemed by Sears as no longer repairable. Two years!!! Help! I wont pay again until I am compensated.

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ID

#3818048

Location

Daphne, Alabama

Jul 28, 2022 PissedConsumer3803330 of Philadelphia, PA

Horrible I went without hot water for 10 days!!!!!

1.0

No one would help me except for the very last person (Morgan) everyone else spoke poor English and I went 10 days without hot water sure due to a broken water heater. I could not get any help whatsoever and had to find my own plumber as well as pay out of pocket in hopes I actually receive a reimbursement check. Wow I had to pay 2200 and AHS only paid 1800 supposedly that is if I get reimbursed at all. So with a warranty I had to find my own plumber, pay out of picket 2200 and wait on a reimbursement check and had to pay 400 out of pocket. HORRIBLE HORRIBLE HORRIBLE experience.

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ID

#3803330

Cons

No repair
Pricing
Being on hold over an hour each time

New Reviewer

Jul 28, 2022 Susan W Bor

They didn't do their job ar all and they were lying

1.0

We called to fix our heat and air,they came and were just playing games making us pay services triple from what we pay normal so we were unhappy with that and then they offered cash out for that problem but they never sent the check so i can say this Home shield is Scamming company that's all.

User's recommendation: Avoid them.

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ID

#3803208

Location

Fort Smith, Arkansas

Cons

Hard to get an issue resolved
Do not honor their warranties
Fustrating

Loss

$5000

Preferred solution

Full refund

New Reviewer

Jul 27, 2022 Raj K Fvs of Mount Laurel, NJ

Do not renew/Cancellation of 3 contracts notice given by phone

1.2

Hello, I have provided confirmation by phone to not renew two of my contracts, and cancel a third one today. I was told I would receive an email about all three, but have only received email for one. It was frustrating to even talk to one of your phillipines based representatives. Please call me so I can discuss. Do not take this email lightly. Thank you.

User's recommendation: First American home warranty.

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ID

#3800802

Location

Mount Laurel, New Jersey

Pros

Initially good but has gotten flaky

Cons

Do not honor the warranty

Loss

$389

Preferred solution

Let the company propose a solution

New Reviewer

Jul 25, 2022 Marcie R Ygo

Horrible Service

1.0

This is the worst home warranty ever. I waited 4 months to get my oven fixed! Had someone come out and look at my oven and worked on two times without fixing it. Coming out for a third time.

User's recommendation: Do not go with this home warranty.

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ID

#3793276

Location

Elk Grove, California

Preferred solution

i want a new oven bought and paid for.

Location	2/5
Billing Practices	2/5
Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5

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