Dishwasher replacement is not up to standards

I pay for this junk warranty, not any longer, dishwasher goes out. Recently remodeled my home with matching appliances and it is very annoying on transferred calls to here to there. Not willing to replace my product with matching product without an substantial up charge. Company stinks. Do not use American Home Shield for any reasons

User's recommendation: Do not use this company.

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ID
#4020913 Review #4020913 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

45 days With NO FIX to our washer

August 6 put a service request for washer not draining. Tech came out 8/11. He supposedly diagnosed the issue. It is now 9/20 and no fix or tech ever came back to repair. I have called over ten times to AHS and another 7-9 times to the vendor LA APPLIANCE who are at...
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ID
#3987153 Review #3987153 is a subjective opinion of poster.
Pros
  • Easy to put in a request online
Cons
  • Horrible in communication
  • Problem resolution
  • Heavy accents with some reps
Loss
$1490
Preferred solution
My washer fixed or replaced as contract states without having to wait 43 days.

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Verified Reviewer
New Reviewer

This problem is still not resolved

No resolution for an 82 year old disabled woman. Has 3 accounts monthly and no AC/Heat resolution. Also no-one follow-up
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ID
#3965687 Review #3965687 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

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Verified Reviewer
New Reviewer

No Emergency Services

NONE OF THE CONTRACTORS THEY HAVE ON FILE PROVIDE EMERGENCY SERVICE AND WHEN YOU ASK FOR ESCALATION THEY TELL YOU TO CALL THEM IN 4 HOURS. I HAVE AN AC UNIT LEAKING IN THE CEILING AND THE CEILING IS FALLING OUT. I HAVE CHILDREN IN THE HOME AND THEY REFUSED TO SEND...
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ID
#3947379 Review #3947379 is a subjective opinion of poster.
Location
San Diego, California
Loss
$2997
Preferred solution
24 HOUR EMERGENCY REPAIR SERVICE

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Verified Reviewer
New Reviewer

Service request 8/21

Hi, I have contacted through several times. I have an open service request since 8/21 due to my AC being broken. 8/23 contractor came to my house and put a request for the blower wheel. After not hearing from ahs I have called everyday only to be given the run around...
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ID
#3917074 Review #3917074 is a subjective opinion of poster.
Location
Merced, California

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Verified Reviewer
New Reviewer

Customer service refused to initiate a work order… over 100 degrees and our AC is dead.

We are in AZ at over 100 degrees and our AC died while PM was being done by one of their Preferred Providers and they would not initiate a service. Apparently they want us to die not a good business model, killing your customers. We were on the phone with the offshore...
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Featured
ID
#3895846 Review #3895846 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
American Home Shield Home Warranty
Loss
$500
Preferred solution
Cover what should be.

You have failed to respond to my service request

Worst customer service ever took forever to get a response and they told me every day for two weeks to give them 24 hours.

User's recommendation: Don't do it.

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ID
#3873033 Review #3873033 is a subjective opinion of poster.
Location
De Soto, Missouri

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Verified Reviewer
Junior Reviewer

They fail me everytime!

American Home Shield - They fail me everytime!
American Home Shield - They fail me everytime!
AHS is my home warranty company. I requested service July 1 for my home's heat pump. It was not cooling. I paid my $125 copay (posted July 3), and the first tech from contractor #1 comes out, I explain that I could see with the naked eye, a leak, and refrigerant and...
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ID
#3846803 Review #3846803 is a subjective opinion of poster.
Cons
  • Cannot trust them
  • Are not accountable
  • Way things run seem shady
Loss
$125
Preferred solution
Full refund
New Reviewer

Awful company! They don’t cover major issues

We have had a contract with AHS for at least 16 years. They have repaired several appliances and a hot water heater but actually we had to hire our own repairman for that as they dropped the ball big time. Should have dropped them then. This week our AC went out in the...
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ID
#3844951 Review #3844951 is a subjective opinion of poster.
Location
Farmington, Utah
Loss
$4000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
Junior Reviewer

The worst company I have ever dealt with

American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
Original review updated by user Aug 11, 2022
The worst ever. 2 contractors, 4 visits total. 5 weeks and I am still trying to get justice. They promised a refund of my $125 because things went so badly. That was just shy of 3 weeks ago. They tell me it was processed, I say BULL. Never again. When I fulfill my contract period, I am done. I suggest you stay away, unless you enjoy frustration.

User's recommendation: Stay away!

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ID
#3840146 Review #3840146 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • No way to contact them other than phone or chat
  • No way to hold them accountable
  • Determine who will do the repair
Loss
$125
Preferred solution
Full refund

Refrigerator

Refrigerator not replaced after 2 years of it being deemed by Sears as no longer repairable. Two years!!! Help! I wont pay again until I am compensated.
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ID
#3818048 Review #3818048 is a subjective opinion of poster.
Location
Daphne, Alabama

Horrible I went without hot water for 10 days!!!!!

No one would help me except for the very last person (Morgan) everyone else spoke poor English and I went 10 days without hot water sure due to a broken water heater. I could not get any help whatsoever and had to find my own plumber as well as pay out of pocket in hopes I actually receive a reimbursement check. Wow I had to pay 2200 and AHS only paid 1800 supposedly that is if I get reimbursed at all. So with a warranty I had to find my own plumber, pay out of picket 2200 and wait on a reimbursement check and had to pay 400 out of pocket. HORRIBLE HORRIBLE HORRIBLE experience.
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ID
#3803330 Review #3803330 is a subjective opinion of poster.
Cons
  • No repair
  • Pricing
  • Being on hold over an hour each time
New Reviewer

They didn't do their job ar all and they were lying

We called to fix our heat and air,they came and were just playing games making us pay services triple from what we pay normal so we were unhappy with that and then they offered cash out for that problem but they never sent the check so i can say this Home shield is Scamming company that's all.

User's recommendation: Avoid them.

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ID
#3803208 Review #3803208 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Cons
  • Hard to get an issue resolved
  • Do not honor their warranties
  • Fustrating
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Do not renew/Cancellation of 3 contracts notice given by phone

Hello, I have provided confirmation by phone to not renew two of my contracts, and cancel a third one today. I was told I would receive an email about all three, but have only received email for one. It was frustrating to even talk to one of your phillipines based representatives. Please call me so I can discuss. Do not take this email lightly. Thank you.

User's recommendation: First American home warranty.

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ID
#3800802 Review #3800802 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Pros
  • Initially good but has gotten flaky
Cons
  • Do not honor the warranty
Loss
$389
Preferred solution
Let the company propose a solution
New Reviewer

Horrible Service

This is the worst home warranty ever. I waited 4 months to get my oven fixed! Had someone come out and look at my oven and worked on two times without fixing it. Coming out for a third time.

User's recommendation: Do not go with this home warranty.

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ID
#3793276 Review #3793276 is a subjective opinion of poster.
Location
Elk Grove, California
Preferred solution
i want a new oven bought and paid for.

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