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American Home Shield (AHS) Charged us twice. $75.00 on June 14, 2018, & $75.00 June 18, 2018 for one service call. The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call. The 2nd company...
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Anonymous
Anonymous

Before they started requiring that co-pays be paid automatically when the service call is requested, AHS required the contractor to collect the fee up front or do without the ...

Anonymous
Anonymous

How can they "debit" your account ? Did you permit "automatic" withdrawls by a business for work not yet or supposedly performed ? Commandment Number One : thou shalt not pay ...

Westside,Iowa
I liked
  • Replacement policy
  • Easy to get service
#1354968
Reply to reviews
So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had...
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Anonymous
Truthsayer

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

ParchedMayfly
ParchedMayfly

I feel your pain, I placed a call for AC service 66 days ago and I am still sitting at my house with a broken AC. I have taken a total of 3 days off work to meet contractors. ...

4.6
#1315682
Reply to reviews
I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
#1224216
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My dishwasher broke on 11/13. It cost me $100 on 11/16 to hear that they didn't have the part (they never do). It took until 11/30 for them to arrive with totally the wrong part. I have never known such unprofessional inadequacy. It takes hours to get to speak to...
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1.0
#1139896
Reply to reviews
I called in for my stove, washer, and A/C -- NOTHING has been repaired!!!!!! I've been told that I have to log the problems and maybe then they can be repaired. New ownership????? This used to be a great company and now they are worthless!!!!! I'm in a home with 95...
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Anonymous
Bruce Brown

I had American Home Shield warranty service for over a year. I had problems with my furnace which is with oil not gas. So I called AHS and the guys had to come out a few tim...

5.0
#1095634
Reply to reviews
I called to cancel and was told a "retention specialist" would be in touch with me. He called next day and said if I cancel I will not be refunded any of the monthly payment that they just received a few days earlier and I would be charged an early termination fee. I...
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h.kitchener
h.kitchener

Cancel out and ensure they cannot take any money from your bank account even tho they said the auto pay was cancelled. Talk to your bank about how to do this---By the way, no...

1.0
I didn't like
  • Poor customer service
  • Poor customer service and no communication
  • Strong arm tactics
#1022806
Reply to reviews
Have been chasing $25. for myself, a new sign up, and my neighbor, the party who referred us to Am.Home Shield. When I signed up, I called Sales after seeing info on the Referal Program. I was asked for my email info, and my neighbor's email info. Neighbor said he...
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Anonymous
Jim Uffelman

Have been trying to collect my $25 gift card for referring a friend to AHS. So far a totol run-around. I was referred to a third party site to activate the promotion, but wa...

Anonymous
Anonymous

I apparently just got screwed yesterday, my sister referred me , I signed up and now I can find no mention of the gift cards.

4.5
I didn't like
  • No real commitment to customer
#768625
Reply to reviews
I contacted American Home Shield on Monday about a water leak under the slab of my 22 year old house. The earliest the local plumbing company they contract with could be at my house was between 2:00 and 5:00 on Wednesday. At 2:30 on Wednesday, I hadn't heard from the...
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1520adams
1520adams

Oh my goodness, sounds almost like ours, we 3rd day without heat. we finally had to purchase heaters, we were smelling a gas smell for about a week, we were off work so we ...

Anonymous
Denise

Yes this company is full of it. There so much that they say they will do and do nothing so don't go along with them there full of ***.

1.4
Marion,Arkansas
I didn't like
  • Slow and no integrity
  • Service and customer service
  • Communication
#563456
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Contact American Home Shield

Mailing Address:
American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
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