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Resolved
5 comments
It is currently 3:17pm. I have been on the phone since 1:30pm. I have been placed on hold and hung up on, I have been lied twice. I was told that my service call could not be expedited even thought it is currently 30 degree with a feel of 22...and the sun is still up....
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AridMacaroniPenguin552
#1636437

A little more than two hours and four phone calls I finally got a wreck that understood what he meant to live on the east coast and people without a heater my service was expe...

Author
Reason of review
Poor customer service
Preferred solution
Service SOON
Review #1456915 is a subjective opinion of poster.
Resolved
5 comments
1.0
Details
Filed a claim for my ac unit to be repaired, the contractor said the compressor needed to be replaced. when they came out to install it, it was the wrong one so they had to reorder which was supposed to take up to 3 weeks.. it’s been over 2 months with no new...
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Anonymous
#1569716

But you are going to wait on them, aren’t you, and let them come back and perform the *** job on your system? Of course you will, because you recognize that it will take far m...

Author
Reason of review
Order processing issue
Review #1367025 is a subjective opinion of poster.
Resolved
2 comments
American Home Shield (AHS) Charged us twice. $75.00 on June 14, 2018, & $75.00 June 18, 2018 for one service call. The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call. The 2nd company...
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Anonymous
#1560644

Before they started requiring that co-pays be paid automatically when the service call is requested, AHS required the contractor to collect the fee up front or do without the ...

Author
Location
Westside, Iowa
Pros
  • Replacement policy
  • Easy to get service
Reason of review
Problems with payment
Loss
$75
Preferred solution
Full refund
Review #1354968 is a subjective opinion of poster.
Resolved
5 comments
4.6
Details
So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had...
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Anonymous
#1531316

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

Author
Reason of review
Order processing issue
Review #1315682 is a subjective opinion of poster.
Resolved
0 comments
2.3
Details
I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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Author
Reason of review
Poor customer service
Loss
$2900
Preferred solution
Let the company propose a solution
Review #1224216 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
My dishwasher broke on 11/13. It cost me $100 on 11/16 to hear that they didn't have the part (they never do). It took until 11/30 for them to arrive with totally the wrong part. I have never known such unprofessional inadequacy. It takes hours to get to speak to...
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Author
Reason of review
Bad quality
Loss
$1000
Preferred solution
Deliver product or service ordered
Review #1139896 is a subjective opinion of poster.
Resolved
1 comment
5.0
Details
I called in for my stove, washer, and A/C -- NOTHING has been repaired!!!!!! I've been told that I have to log the problems and maybe then they can be repaired. New ownership????? This used to be a great company and now they are worthless!!!!! I'm in a home with 95...
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Anonymous
#1366671

I had American Home Shield warranty service for over a year. I had problems with my furnace which is with oil not gas. So I called AHS and the guys had to come out a few tim...

Author
Reason of review
Bad quality
Loss
$1000
Review #1095634 is a subjective opinion of poster.
Resolved
2 comments
1.0
Details
I called to cancel and was told a "retention specialist" would be in touch with me. He called next day and said if I cancel I will not be refunded any of the monthly payment that they just received a few days earlier and I would be charged an early termination fee. I...
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h.kitchener
#1304731

Cancel out and ensure they cannot take any money from your bank account even tho they said the auto pay was cancelled. Talk to your bank about how to do this---By the way, no...

Author
Cons
  • Poor customer service and no communication
  • Poor customer service
  • Strong arm tactics
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel my contract, waive any late charges and monthly payment for cancelled month.
Review #1022806 is a subjective opinion of poster.
Resolved
5 comments
4.5
Details
Have been chasing $25. for myself, a new sign up, and my neighbor, the party who referred us to Am.Home Shield. When I signed up, I called Sales after seeing info on the Referal Program. I was asked for my email info, and my neighbor's email info. Neighbor said he...
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Anonymous
#1604776

I am having the same issue. Very disappointed with them.

Author
Location
Blythe, California
Cons
  • No real commitment to customer
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Referral Gift Card Program Scam
Review #768625 is a subjective opinion of poster.

Contact American Home Shield Customer Service

Mailing Address:
American Home Shield Corporation
150 Peabody Place Suite 300
Memphis, Tennessee 38103
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

Latest Question

American Home Shield Questions
Resolved
3 comments
1.4
Details
I contacted American Home Shield on Monday about a water leak under the slab of my 22 year old house. The earliest the local plumbing company they contract with could be at my house was between 2:00 and 5:00 on Wednesday. At 2:30 on Wednesday, I hadn't heard from the...
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1520adams
#1263501

Oh my goodness, sounds almost like ours, we 3rd day without heat. we finally had to purchase heaters, we were smelling a gas smell for about a week, we were off work so we ...

Author
Location
Marion, Arkansas
Cons
  • Communication
  • Slow and no integrity
  • Service and customer service
Reason of review
Not as described
Loss
$1500
Preferred solution
Let the company propose a solution
Review #563456 is a subjective opinion of poster.