service ahs customer customer service home repair water heater warranty problem money
2.4
Details
American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called.. the came out and said low on Freon, so I paid...
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5 comments
Jayleen
#1749174

Take them to court and sue them for $5000.00 dollars you will win. It will never go to court.

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Featured
Review
#1487132 Review #1487132 is a subjective opinion of poster.
Service
American Home Shield Heat Pump Repair
Pros
  • Friendly people to talk to
Cons
  • Fact that they wont honor the warranty
  • Being told a super will call you and doesnt multiple times
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Complaints American Home Shield
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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87 comments
Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound.

Dang - we all know that they are paying less than $10 per pound for it!!!!!! We homeowners are getting ripped-off and no-one either is doing nothing or can't do anything to STOP this.

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Review
#135027 Review #135027 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.0
Details
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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38 comments
Anonymous
#1747269

Their service is the worst I have ever experienced with any companies over 30 years. They never tell you about this administrative fee of cancellation until you want to do it.

Where did this ridiculous fee come from.

It costs them that much to process cancellation? It is bad enough that their service is horrible and they try to make money from customers who wish to leave; it is simply a poor business model.

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Review
#672695 Review #672695 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is...
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121 comments
Anonymous
#1677841

American is having a dispute with their contractor they sent out to look at my a/c it needs to b replaced and they are are having a stand off of who is going to supply the unit and we are stuck in the middle of their dispute.. the worst co ..

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Review
#187719 Review #187719 is a subjective opinion of poster.
Loss
$1000
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have...
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93 comments
Anonymous
#1808876

I want in on the class action where do I go

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Review
#1123160 Review #1123160 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Long wait time to speak to supervisor
  • Lack of qualified service contractors
  • Hold time was greater than 30 minutes to talk to a person
Reason of review
Poor customer service
Preferred solution
Full refund
1.6
Details
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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31 comments
Anonymous
#1735695

I just had a water heater failure with AHS. My out of pocket is $535 to get stuff up to code, and that included a 20% discount the tech game me on the spot.

A possible difference was, I had his worksite set up, cleaned out, lit with a fan on it for him to keep cool. I didn’t *** at him or pretend I have rights to an economy in an alternate universe. He said the value of the install was about $1600 total, I checked around in my area and that estimate was right in the middle. I didn’t hang up on anyone I spoke with.

All said and done I’m paying much less than you for the same repair with the same company, nobody lied to me, and I wasn’t an *** to anyone in the process. You are a fool to have pride worth so much that you actually have to take money out of your pocket to keep that pride going.

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Review
#1121459 Review #1121459 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...
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22 comments
Anonymous
#1722496

I had a horrible, horrible experience with American Home Shield - esp. with the cash out option payment process and also with trying to ensure that my policy was not renewed.

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Review
#1071632 Review #1071632 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Poor customer service
1.0
Details

Update by user Dec 21, 2019

After filing a complaint with the BBB, I have received a reimbursement for the repair costs and the service fee has also been reimbursed to me. I requested the service fee be reimbursed because AHS did NOT make contact for the repair and after five days told me to do...

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4 comments
Anonymous
#1782005

Yes They suck

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Resolved
Review
#1713192 Review #1713192 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Waiting times for someon answer is outrages
  • Lack of care or concern i pay you to care
  • No one speaks english
Reason of review
Poor customer service
Loss
$267
Preferred solution
Full refund
Tags
  • American Home Shield Review
1.0
Details
We've had American Home Shield coverage for over 15 years. While we've had satisfactory experiences in the past, we'll be cancelling. Our built in microwave went out in Aug of 2019 after 5 months of ordering parts, multiple follow up calls (all initiated by us) we're...
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1 comment
Kyann
#1806261

Yes they are a bunch of scam artists alright and think with a contract like that they are doing it legally. This company (and most of them) need to get out of this business as they are true scam artists.

Review
#1756263 Review #1756263 is a subjective opinion of poster.
Pros
  • Been good in past
Cons
  • Run around
  • Failure in honoring contract terms
  • Providing a fraction of the value of the appliance
Reason of review
Warranty issue
Loss
$900
Preferred solution
Deliver product or service ordered
My husband and I own a small Heating and Air company in Alabama, we have been a contractor with AHS since 2006. and 80% of our clientele is or was from AHS. Recently AHS dropped us because of our dollar per call was too high. And several customer complaints regarding...
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27 comments
Anonymous
#1749488

You’re full of it. The warranty company is your customer just like the homeowner is, but you’re offering cleanings before the call to cover the service?

You’re a dirty contractor and part of the problem! Your avg ticket needs to be 198? Either do it, or move on.

Don’t *** the rules are the rules. Sounds like you’re trying to fool everyone.

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Review
#263497 Review #263497 is a subjective opinion of poster.
Service
American Home Shield Claim

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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Good morning, I am requesting a full refund. On 11-5-19 AHS sent Plumbing Enterprises LLC to my home because my Sump pump stop working, a plumbing company I’ve never heard of before to check my sump pump. They said it was rocks and debree and AHS said they would not...
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1 comment
Anonymous
#1774609

Did you find the service of Roto Rooter to be satisfactory? I wonder why they don’t work for American Homeshield?

Review
#1702860 Review #1702860 is a subjective opinion of poster.