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Pissed Consumer Interviews ?

By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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Company wrote 0 public responses to the review from Sep 11, 2008.
Anonymous
Jeff Crain

Yes I am pissed. My son and daughter in law and grandkids have been without hot water for two weeks. This all at the hands of American Home Shields and their selected contract...

Anonymous
Josie Roper

I appreciate the factors. I have American Home Shield and they denied my claim for my main water turnoff by saying the plumbing was outside of my home. The main plumbing is in...

#135027
Reply to reviews
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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Company wrote 0 public responses to the review from Jul 27, 2015.
Anonymous
LasVegas

Thank you for listing the address in which to send me letter! So many sites help with the "how" but not the "where." I was prepared to send a copy of the letter to three diffe...

Anonymous
tracy

There's no one pick up phone on the retention dept # 800-858-1922. The best way to cancel their policy is cancel your debit or credit card. It is impossible to get thought the...

1.0
#672695
Reply to reviews
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is...
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Company wrote 0 private or public responses to the review from Jun 29, 2010.
Anonymous
Parrishlady10

Thank you Kevin. It's time for a class action lawsuit.

Anonymous
KMcKenzie

I was in sales for 8 years and it did NOT take me all of that time to understand the importance of the "customer". This is my first (and LAST) year with AHS and it has been an...

#187719
Reply to reviews
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...
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Company wrote 0 public responses to the review from Jul 08, 2017.
Anonymous
Anonymous

They are disgraceful and the most unprofessional company I had to deal with. They are quick to take the monthly fee but try not to keep their end of the contact by putting you...

SubsequentDeutscheBracke
SubsequentDeutscheBracke

I totally understand... they Advertise on TV.. like they are the greatest.. I have had them for over 30 years... they sure deduct monthly out of my account.... BUT when I need...

#1071632
Reply to reviews
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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Company wrote 0 public responses to the review from Oct 26, 2017.
Anonymous
Robert Stiles

Oh my gosh! I second all of this. Worst customer service and contract ever. $600 plus in "modifications"? This is the catch phrase used to refer to CONNECTING THE WATER. I'm g...

Anonymous
Hector

Same Load of Crap after getting my Water Heater Replaced. AHS will not cover the cost for bring it up to code by plumbing company (GA) $250. and the plumbing comply Hardy Plum...

1.6
#1121459
Reply to reviews
American Home Shield - Sham!
I normally not do not post at all but am so angry I need this to spread so please share! We have always had a home warranty - for the last 15 years it has been with American Home Shield (before 2003 it was a different company). So here goes our frustrating dealings...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Anonymous

Can’t say for sure, but it sounds like the contractor has found a way to get out of doing any actual work, and to collect the flat rate service fee, which is all he gets no ma...

1.2
I didn't like
  • No solution to problem
  • On hold an hour
  • Sales department - just wants your money
#1409710
Reply to reviews
So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had...
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Company wrote 0 private or public responses to the review from Jul 28.
Anonymous
Truthsayer

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

ParchedMayfly
ParchedMayfly

I feel your pain, I placed a call for AC service 66 days ago and I am still sitting at my house with a broken AC. I have taken a total of 3 days off work to meet contractors. ...

4.6
#1315682
Reply to reviews
American Home Shield - Terrible!!
American Home Shield - Terrible!!
I’ve been a customer for several years. Called them for my microwave/ oven combo unit. The lining inside the microwave is gone. The cynicism came and told us it was beyond repair. He also wrote in his report that it was a health hazard. company contacted me several...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Justbluefish

Seriously, AHS customers slay me. When you get ready for a new appliance, purchase one!! Why do you give your hard earned money to these scammers while you live as if you are ...

1.0
#1416274
Reply to reviews
American Home Shield Review posted at: https://www.valuepenguin.com/american-home-shield-repair-insurance-review 12/1/2018 Unfortunately, we have had the need to file claims under our American Home Shield contract. We have repeatedly found that the information received...
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Company wrote 0 private or public responses to the review from Dec 01.
Anonymous
Anonymous

Bingo. Paying out of pocket is much more appealing than going through the nightmare. Inflation is the culprit, causing everyone to consider horrible options such as home warra...

1.4
#1412524
Reply to reviews

Contact American Home Shield

Mailing Address:
American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
More
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
If you own a home and are looking for home warranty, do not use this company, or any co that is part of there parent co. Live in Southern California. Paid my $75 copay, technician came out, found rubber and plastic in filter. The washer started leaking in the front and...
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Company wrote 0 public responses to the review from Mar 01.
Anonymous
Anonymous

Sounds like your machine is shot and you should just go buy a new one. Eight years is a long life for any appliance anymore. Save the copays, premiums and hassle by purchasing...

1.0
#1200455
Reply to reviews