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Pissed Consumer Interviews ?

By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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Anonymous
Josie Roper

I appreciate the factors. I have American Home Shield and they denied my claim for my main water turnoff by saying the plumbing was outside of my home. The main plumbing is in...

Anonymous
Sad In Arizona

AHS refused 2 claims to repair and it has mounted to thousands of dollars for my home owners insurance. They always say its not covered under warranty. My policy does cover it...

#135027
Reply to reviews
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is...
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Anonymous
Parrishlady10

Thank you Kevin. It's time for a class action lawsuit.

Anonymous
KMcKenzie

I was in sales for 8 years and it did NOT take me all of that time to understand the importance of the "customer". This is my first (and LAST) year with AHS and it has been an...

#187719
Reply to reviews
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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Anonymous
Lou

Called billing to cancel, they needed to transfer me to retention. Waited on hold for about 5 mins, person came back and said "sorry, retention is experiencing high call volum...

Anonymous
Kim

Stay AWAY from this company. I waited 1 hour just to talk to a rep. I wanted to cancel my policy, and she hung up on me. I called back again, and she said her system was down....

1.0
#672695
Reply to reviews
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...
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SubsequentDeutscheBracke
SubsequentDeutscheBracke

I totally understand... they Advertise on TV.. like they are the greatest.. I have had them for over 30 years... they sure deduct monthly out of my account.... BUT when I need...

Anonymous
Vince C

I had a similar problem. AC problem that they said would not cover because the condenser was rusted near a sprinkler, which was not true. To make a very long story short, they...

#1071632
Reply to reviews
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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Anonymous
Anonymous

The service fee you paid is all the plumber is going to collect. That is, until YOU once again pay more money, upon the installation of the new water heater, when, and if, you...

Anonymous
Beth

We are in the middle of this exact same situation except when the plumber came out to diagnose the issue and determined that the unit needed to be replaced, he left us with th...

1.6
#1121459
Reply to reviews
So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had...
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Anonymous
Truthsayer

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

ParchedMayfly
ParchedMayfly

I feel your pain, I placed a call for AC service 66 days ago and I am still sitting at my house with a broken AC. I have taken a total of 3 days off work to meet contractors. ...

4.6
#1315682
Reply to reviews
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
If you own a home and are looking for home warranty, do not use this company, or any co that is part of there parent co. Live in Southern California. Paid my $75 copay, technician came out, found rubber and plastic in filter. The washer started leaking in the front and...
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1.0
#1200455
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This is regarding my AC unit. AHA has been giving me the run around and they have not been able to diagnose my unit since February 2018. They insisted I pay for Refrigerant after they changed the dryer and filter inside the condenser which I did. My AC is still...
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Anonymous
M Warsaw

Thank you for this review. I have now experience 2 summers without AC. AHS is fully aware of the problem with the AC but somehow I have been given every possible excuse as to ...

Anonymous
Uh nah nim uss

The service companies only make money by selling you refrigerant and charging you for other non-covered items, such as modifications to retrofit new equipment. They know what ...

#1347583
Reply to reviews
I have been with AHS since 2005. I have never had any problem with them until recently. August 2018 I needed both toilets and the motor in my whirlpool tub repaired. I made a request through their automated service and received an email, 8/10, stating the plumbers name...
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Anonymous
Anonymous

There are several interesting facets of this situation: your reachability, availability, and flexibility sound like need improvement in order to work with a home warranty plum...

1.1
I liked
  • Representative
I didn't like
  • Timinig
#1365864
Reply to reviews
I have been without hot water for 8 days now, 7 days since the hot water heater was diagnosed by the professional plumber. I got customer service numerous times only to be told a different status each time. It was clear that the plumber and AHS were not on the same...
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Anonymous
You wish

You have it figured out. The contractors have to exploit the non-covered items in order to make up the difference in what a home warranty company pays. You are very fortunate ...

#1348199
Reply to reviews