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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called..the came out and said low on Freon, so I paid $400 for Freon.. two weeks later it's froze again, so they said it need a defrost control board, and replaced that item that was covered, a week later, it was froze again.. Now they're saying it physically damaged and they're not going to fix it... So they spen money on it, and had me spend money on it, but when it could not be fixed, they said it's physically damaged, I've done nothing to the unit and nothing's changed sense they were making repairs.Now, I've talked to multiple supervisors, they all agree this is not right, but My air heat pump is still broken..Now they're telling me I'll get a call back 3 times I've been told a supervisor will call me.No one ever does. so now I'm being lied to.
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gave the all the details, make & model of water heater, etc. The next day waited for a contractor to call to arrange coming to the house to get a professional diagnosis. No call or contact received. Called AHS back to let them know we hadn't been contacted, after waiting on hold for 45 minutes, they gave me the number of the contractor they contacted, I called the contractor and they said they had already contacted AHS and told them they don't service our area. Called AHS back to let them know my findings, and they said not to worry they would contact another contractor. Not sure why they weren't already on this and calling me to let me know. Needless to say, this same behavior went on for 10 ten days, (4) contractors later. They we're never able to find a contractor to service area, or what they referred to as a remote area, out of the metropolitan area. So they gave me authorization with an authorization number to contact a local contractor in the area (we live in a remote mining town in Arizona). I contacted a certified contractor that provides services to the mine, and within one day a certified technician was at the house, diagnosed the hot water heater was leaking internally, not repairable, and had to be replaced. They gave me a quote to replace the water heater, I immediately called AHS let them know the results, and they said they needed the contractor to call them directly with the diagnosis, and the repair ticket details with the cost to replace the water heater. The contractor called AHS three times, only to be put on hold for 30 minutes each time, and was never able to talk to a live agent. I called AHS only to be put on hold for 45 minutes. It's a scam and a gimmick, they want you to hang up and give up. Finally, was able to talk to an agent and they called the contractor while I was waiting on the phone call, thought everything was resolved, I approved for the contractor to come and replaced the water heater. The next day, mailed and faxed all of the documents requested for a full reimbursement (repair ticket & copy of the check).Two months later we received a letter stating our request was rejected because the services were performed without prior approval per "Section C". Absolutely, Not True!AHS also submitted an ACH withdrawal from our checking account in the amount of $100.00 for a service call that was never completed.Over the course of (10) days, at the height of the winter season, several home adjustments were made waiting for AHS to come through; boiled water every day to bathe, cook, went to neighbors houses to shower, went to our jobs at the mine to take showers. None of this was easy, we literally re-arranged our schedules to accommodate AHS policy, knowing in our heats that AHS would do their part in good faith, to find a contractor, and then reimburse for the replacement of the water heater.We have been customers for over (3) years, and this was the first time using the service for a water heater. I do not approve nor recommend AHS services, poor customer service, long hold times, non-response to urgent failures of systems. We have cancelled our services.
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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87 comments
Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound.

Dang - we all know that they are paying less than $10 per pound for it!!!!!! We homeowners are getting ripped-off and no-one either is doing nothing or can't do anything to STOP this.

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Review
#135027 Review #135027 is a subjective opinion of poster.
Product
American Home Shield Warranty
1.0
Details
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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38 comments
Anonymous
#1747269

Their service is the worst I have ever experienced with any companies over 30 years. They never tell you about this administrative fee of cancellation until you want to do it.

Where did this ridiculous fee come from.

It costs them that much to process cancellation? It is bad enough that their service is horrible and they try to make money from customers who wish to leave; it is simply a poor business model.

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Review
#672695 Review #672695 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have...
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91 comments
Anonymous
#1764891

Today is October 21, 2018, AND NOTHING HAS CHANGED. AHS IS HORRIBLE!

I am selling my home, and will keep a home warranty for my buyer, BUT it will not be AHS. AHS is the ultimate company for unprofessionalism, fraud, could care less, and the list goes on. If you purchase this Warranty, you will be sorry.

I never write reviews, BUT this is a MUST. NEVER AGAIN will I use this company, and I will be sure to let my family and friends know as well.

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Review
#1123160 Review #1123160 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Long wait time to speak to supervisor
  • Dishonest contractors
  • Lack of qualified service contractors
Reason of review
Poor customer service
Preferred solution
Full refund
1.6
Details
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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31 comments
Anonymous
#1735695

I just had a water heater failure with AHS. My out of pocket is $535 to get stuff up to code, and that included a 20% discount the tech game me on the spot.

A possible difference was, I had his worksite set up, cleaned out, lit with a fan on it for him to keep cool. I didn’t *** at him or pretend I have rights to an economy in an alternate universe. He said the value of the install was about $1600 total, I checked around in my area and that estimate was right in the middle. I didn’t hang up on anyone I spoke with.

All said and done I’m paying much less than you for the same repair with the same company, nobody lied to me, and I wasn’t an *** to anyone in the process. You are a fool to have pride worth so much that you actually have to take money out of your pocket to keep that pride going.

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Review
#1121459 Review #1121459 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
American Home Shield review - Buyer Beware
American Home Shield review - Buyer Beware
American Home Shield review - Buyer Beware
American Home Shield review - Buyer Beware
American Home Shield review - Buyer Beware
Good morning, I am requesting a full refund. On 11-5-19 AHS sent Plumbing Enterprises LLC to my home because my Sump pump stop working, a plumbing company I’ve never heard of before to check my sump pump. They said it was rocks and debree and AHS said they would not...
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1 comment
Anonymous
#1774609

Did you find the service of Roto Rooter to be satisfactory? I wonder why they don’t work for American Homeshield?

Review
#1702860 Review #1702860 is a subjective opinion of poster.
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...
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22 comments
Anonymous
#1722496

I had a horrible, horrible experience with American Home Shield - esp. with the cash out option payment process and also with trying to ensure that my policy was not renewed.

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Review
#1071632 Review #1071632 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Poor customer service
1.0
Details
American Home Shield review - When working with them about A/C, don't bother.
American Home Shield review - When working with them about A/C, don't bother.
American Home Shield review - When working with them about A/C, don't bother.
American Home Shield review - When working with them about A/C, don't bother.
This company repeated failed to fix my A/C issues, then terminated my service upon my contract ending. A/C still not repaired a year later. We had AHS since purchasing our Home in 2015. Had no issues with them in servicing various things like our Furnace and Water...
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Review
#1573712 Review #1573712 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Just about every interaction i had with them
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Full refund
Tags
  • Unprofessional
  • False Claims
  • Avoidance
  • Misrepresentation
1.0
Details
American Home Shield review - The worst experience with service in 50 years
American Home Shield review - The worst experience with service in 50 years
American Home Shield review - The worst experience with service in 50 years
When there is a company who can do the job in a timely fashion authorize it. When a part is sitting in a warehouse a few blocks away go get it. Two days to get a service call. Then, Don!t take two more days to get authorization to ship the same part that is sitting...
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3 comments
Anonymous
#1732902

Low budget help: isn’t that what you signed up for? Did you check into the reviews before you spent 5 days on the heat?

Or better yet, did you research AHS before you bought the home warranty? It’s not too late to call in a separate company and scrap the whole thing. Or at least go down to the home improvement store or wal mart and buy some window units—they are highly effective at room cooling. There is service like you describe, but it is called RETAIL.

Retail means you buy, you pay, you decide. There are other options, you just don’t see them because you are trying to utilize a worthless product called a home warranty.

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Review
#1623601 Review #1623601 is a subjective opinion of poster.
Service
Goodman Manufacturing Air Conditioner Part Replacement
Cons
  • Highly question the competency of contractors they hire
  • Could not perform work refused outside contractor
  • Communication is horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Bad Faith Business Practices
  • In Cahoots With Subpar Contractor
  • Substandard Customer Service
1.8
Details

Update by user Oct 24

Noticed some errors in my original text. I had NOT called them for a preseason check and thought stuff wasn't covered due to this fact. (That's what meant say.)If you see their logo when buying a house, decline the service.I didn't renew my contract and this the third...

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Resolved
Review
#1689412 Review #1689412 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Customer service was professional
Cons
  • Refusal to pay for my repair
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Home Shield
  • Roof Repair
  • Boiler Repair

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions

American Home Shield review: Not good customer service

1.8
Details
American Home Shield review - Not good customer service
I called and a repair for my Kitchenaid refrigerator. in February 2019. Sears ordered the wrong door. see Sears. I'm Sears picked up the wrong door in June and they were supposed to order a brand new door. as of September 11th I had not received a door. I called American Home Shield and was told it was not reordered. and they would reorder a new door. I called again on November 12th and no door has been ordered. the door. is broken on my refrigerator. I'm Kate Sears did order a plastic part okay that. the plastic part that Sears ordered is broken again because the door has never been fixed. okay did you order a new door. I had another Appliance repairman look at this door and the door is broken. he said it will eventually fall right off the refrigerator.
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Review
#1707036 Review #1707036 is a subjective opinion of poster.
Service
American Home Shield Refrigerator Repair
Pros
  • Coverage
Cons
  • Being told untruths by retention agent
  • Poor quality ventors
  • Poor quality vendors
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Fix the door