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Pissed Consumer Interviews ?

American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called..the came out and said low on Freon, so I paid $400 for Freon.. two weeks later it's froze again, so they said it need a defrost control board, and replaced that item that was covered, a week later, it was froze again.. Now they're saying it physically damaged and they're not going to fix it... So they spen money on it, and had me spend money on it, but when it could not be fixed, they said it's physically damaged, I've done nothing to the unit and nothing's changed sense they were making repairs.Now, I've talked to multiple supervisors, they all agree this is not right, but My air heat pump is still broken..Now they're telling me I'll get a call back 3 times I've been told a supervisor will call me.No one ever does. so now I'm being lied to.
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gave the all the details, make & model of water heater, etc. The next day waited for a contractor to call to arrange coming to the house to get a professional diagnosis. No call or contact received. Called AHS back to let them know we hadn't been contacted, after waiting on hold for 45 minutes, they gave me the number of the contractor they contacted, I called the contractor and they said they had already contacted AHS and told them they don't service our area. Called AHS back to let them know my findings, and they said not to worry they would contact another contractor. Not sure why they weren't already on this and calling me to let me know. Needless to say, this same behavior went on for 10 ten days, (4) contractors later. They we're never able to find a contractor to service area, or what they referred to as a remote area, out of the metropolitan area. So they gave me authorization with an authorization number to contact a local contractor in the area (we live in a remote mining town in Arizona). I contacted a certified contractor that provides services to the mine, and within one day a certified technician was at the house, diagnosed the hot water heater was leaking internally, not repairable, and had to be replaced. They gave me a quote to replace the water heater, I immediately called AHS let them know the results, and they said they needed the contractor to call them directly with the diagnosis, and the repair ticket details with the cost to replace the water heater. The contractor called AHS three times, only to be put on hold for 30 minutes each time, and was never able to talk to a live agent. I called AHS only to be put on hold for 45 minutes. It's a scam and a gimmick, they want you to hang up and give up. Finally, was able to talk to an agent and they called the contractor while I was waiting on the phone call, thought everything was resolved, I approved for the contractor to come and replaced the water heater. The next day, mailed and faxed all of the documents requested for a full reimbursement (repair ticket & copy of the check).Two months later we received a letter stating our request was rejected because the services were performed without prior approval per "Section C". Absolutely, Not True!AHS also submitted an ACH withdrawal from our checking account in the amount of $100.00 for a service call that was never completed.Over the course of (10) days, at the height of the winter season, several home adjustments were made waiting for AHS to come through; boiled water every day to bathe, cook, went to neighbors houses to shower, went to our jobs at the mine to take showers. None of this was easy, we literally re-arranged our schedules to accommodate AHS policy, knowing in our heats that AHS would do their part in good faith, to find a contractor, and then reimburse for the replacement of the water heater.We have been customers for over (3) years, and this was the first time using the service for a water heater. I do not approve nor recommend AHS services, poor customer service, long hold times, non-response to urgent failures of systems. We have cancelled our services.
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
76 comments
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound. D...

Author
Location
Reston, Virginia
Review #135027 is a subjective opinion of poster.
29 comments
1.0
Details
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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Anonymous
#1672308

I’ve been a customer for 13 yrs and also bought multiple contracts through them for our home buyers. American home shield has horrible customer service! They now have a call c...

Author
Location
San Francisco, California
Reason of review
Poor customer service
Review #672695 is a subjective opinion of poster.
120 comments
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is...
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Anonymous
#1677841

American is having a dispute with their contractor they sent out to look at my a/c it needs to b replaced and they are are having a stand off of who is going to supply the uni...

Author
Location
Stone Mountain, Georgia
Loss
$1000
Review #187719 is a subjective opinion of poster.
25 comments
1.6
Details
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...
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Anonymous
#1705754

I am experiencing this same issue right now. Its crazy. They told me the same thing.

Author
Location
Memphis, Tennessee
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund
Review #1121459 is a subjective opinion of poster.
18 comments
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...
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Anonymous
#1631054

If you didn’t have a home warranty, bet you’d love to only need freon. But since you have a home warranty, you want them to do it right, since you pay $49 a month for “coverag...

Author
Reason of review
Poor customer service
Review #1071632 is a subjective opinion of poster.
50 comments
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have...
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TrustworthySeaTurtle
#1706653

I will be part of the lawsuit if I could get the information for it.

Author
Cons
  • Hold time was greater than 30 minutes to talk to a person
  • Dishonest contractors
  • Long wait time to speak to supervisor
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1123160 is a subjective opinion of poster.
1 comment
1.0
Details
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
American Home Shield - DO NOT USE THIS COMPANY! Theives!!!
If you own a home and are looking for home warranty, do not use this company, or any co that is part of there parent co. Live in Southern California. Paid my $75 copay, technician came out, found rubber and plastic in filter. The washer started leaking in the front and...
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Anonymous
#1602297

Sounds like your machine is shot and you should just go buy a new one. Eight years is a long life for any appliance anymore. Save the copays, premiums and hassle by purchasing...

Author
Reason of review
Order processing issue
Review #1200455 is a subjective opinion of poster.
1 comment
1.0
Details
American Home Shield - Unresponsive with long hold times!
American Home Shield - Unresponsive with long hold times!
American Home Shield - Unresponsive with long hold times!
I called to report my HVAC was broken and leaking through the ceiling to the bottom floor. After 8 days, a technician finally came out and looked at our system. Now 2 days later, I called to find out when it would be repaired. After 5 phone calls where I was...
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Anonymous
#1684897

My guess is the system is low on refrigerant and the coil is frozen up. This results in an abundance of water overflowing the condensate drain line. They probably discovered e...

Author
Location
Lagrange, Georgia
Cons
  • Customer service is the worst
Reason of review
Damaged or defective
Loss
$7000
Preferred solution
Deliver product or service ordered
Review #1531568 is a subjective opinion of poster.
12 comments
1.0
Details
American Home Shield - The worst customer service ever
New customer of AHS. In early December, the sewage ejector pump in our basement stopped working. Contacted AHS (as this is a covered part) and they sent a plumber (Prime Plumbing) to diagnose the issue. The plumber said that there would be a $650 charge for "access"...
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Anonymous
#1634202

I've gone through the exact same game with AHS. File a Better Business Bureau complaint; things start moving very quickly then. I was also able to get out of my contract upon ...

Author
Cons
  • It fails on promises and services
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
Review #1451427 is a subjective opinion of poster.

Contact American Home Shield Customer Service

Mailing Address:
American Home Shield Corporation
150 Peabody Place Suite 300
Memphis, Tennessee 38103
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

Latest Question

American Home Shield Questions
1 comment
1.5
Details
American Home Shield - If there is a negative rating system, I would rate it a -5.
American Home Shield - If there is a negative rating system, I would rate it a -5.
American Home Shield - If there is a negative rating system, I would rate it a -5.
The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have a stove. This demonstrates their speed of service. They claim their vendors need to schedule an appointment within 48...
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Anonymous
#1652670

I know you don’t want to hear this from a home warranty contractor (and ALL home warranty companies are the same—Old Republic, for example, is even worse), but here goes: Ther...

Author
Pros
  • Website design
Cons
  • Customer reps - rude
  • Customer reps -most of them
  • No vendor oversight
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
Review #1482623 is a subjective opinion of poster.