Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...Read more
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is...Read more
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...Read more
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with American Home Shield, for our AC unit because it was not cooling properly May 11 - Scheduled the 1st appoint with Total Air...Read more
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water heater is covered”, they said with happiness. And I was happy, too. Good thing I have a home warranty, eh? That’s...Read more
So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had...Read more
If you own a home and are looking for home warranty, do not use this company, or any co that is part of there parent co. Live in Southern California. Paid my $75 copay, technician came out, found rubber and plastic in filter. The washer started leaking in the front and...Read more
This is regarding my AC unit. AHA has been giving me the run around and they have not been able to diagnose my unit since February 2018. They insisted I pay for Refrigerant after they changed the dryer and filter inside the condenser which I did. My AC is still...Read more
I have been with AHS since 2005. I have never had any problem with them until recently. August 2018 I needed both toilets and the motor in my whirlpool tub repaired. I made a request through their automated service and received an email, 8/10, stating the plumbers name...Read more
I didn't like
I have been without hot water for 8 days now, 7 days since the hot water heater was diagnosed by the professional plumber. I got customer service numerous times only to be told a different status each time. It was clear that the plumber and AHS were not on the same...Read more
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