American Home Shield Reviews and Complaints
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6
Issues
resolved
2,140
Total
reviews
$1M
Claimed
losses
$1.5K
Avg
loss
240K
Page
views
What was your experience with American Home Shield?
Customers don't like
- Poor customer service
- Zero integrity
- Not honoring their contract
Customers like
- Easy payment
- Ability to submit service request
- Setting up original appointment
We have had AHS for years with no issue. Yesterday USA Air tech told us we need the coils replaced in the AC We called AHS today and were told the coils are not covered due to us misusing the AC by not replacing it. Age =misuse???? The foreign accent female told us a...
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I am so unhappy with this company company. I will be looking for a new place to get my services I call and tell them that my AC has a burning smell and stop working They put in a request and tell me they cant come for two days.... i tell them that i have a small child...
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I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation. I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong...
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I didn't like
- Customer service is terrible
Plumbing leak detected on Sunday 05/20/18, water dripping from second floor bathroom through ceiling onto first floor hardwood floors. Made service request with AHS same day. Their contractor left me a message Monday afternoon and when I called him back got no...
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I liked
- Ala carte coverage options
I didn't like
- Wait time
- Incompetent help
- Fraud
I was scared into buying this insurance as a first time home buyer. I had my annual hvac check up paid $85 to local co who services the hvac and was told I had a leak and Freon would be $300 w no guarantees it would last. I was also told my coils and air blower needed...
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I didn't like
- Cannot talk to representative
I called Americian Home Shield to complain and asked for the supervisor they said i have no supervisor or another time they told me we can transfer you to the supervisor which they did and it was an answering machine. No one called me back. My issue is they assigned a...
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AHS on 5/3/18 assigned Royal A/C company to service our A/C. Royal A/C came to our home & added less than 2lbs of refrigerant to the A/C ( He claimed that he ran out of refrigerant) . The serviceman, Henry did not diagnose the problem. I was charged $100 by AHS & $140...
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American Home Shield - AC unit out
My Ac unit went out 5-19-18 I called and placed and emergency call. I have a disabled child in the home. The representative was very nasty on would only say call back the system is down. Her name was Angelia based out of Texas. She told me that supervisors don’t talk to people on Sunday.
American Home Shield - AVOID AT ALL COST
This company is the biggest rip off. They freely take a very expensive fee and then will tell you that they do not have service providers and that you need to find your own vendors and they’ll send you some money. Supervisors hide and never call back! No one takes your request seriously and they will NOT give out any information to write to someone concerning an issue. A TOTAL SCAM
Similar to American Home Shield
I asked for help with my drier. The guy was here for 15 mins, then left. It took 3 weeks to get some help. but then no one toThat is not real. When asked for help got no help. So am expecting some money pure your orders and I want you to take care of it, like you...
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