Most helpful review

How to beat home warranty companies at their own game

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
View full review
View full review
110 comments
#2206764

Excellent summary of options available.

View more comments
ID
#135027 Review #135027 is a subjective opinion of poster.
Location
Reston, Virginia
Product
American Home Shield Warranty

Service

Requested service on 9/1 for my refrigerator. Company came out a week later, ordered parts and finally came out on 9/20 to fix fridge. On 9/27, fridge broke down again. Called company to come out ASAP but was told it would be the following week before they could come...
View full review
View full review
ID
#4055299 Review #4055299 is a subjective opinion of poster.
Location
Reedley, California

Dishwasher replacement is not up to standards

I pay for this junk warranty, not any longer, dishwasher goes out. Recently remodeled my home with matching appliances and it is very annoying on transferred calls to here to there. Not willing to replace my product with matching product without an substantial up charge. Company stinks. Do not use American Home Shield for any reasons

User's recommendation: Do not use this company.

View full review
ID
#4020913 Review #4020913 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

45 days With NO FIX to our washer

August 6 put a service request for washer not draining. Tech came out 8/11. He supposedly diagnosed the issue. It is now 9/20 and no fix or tech ever came back to repair. I have called over ten times to AHS and another 7-9 times to the vendor LA APPLIANCE who are at...
View full review
View full review
ID
#3987153 Review #3987153 is a subjective opinion of poster.
Pros
  • Easy to put in a request online
Cons
  • Horrible in communication
  • Customer service
  • Heavy accents with some reps
Loss
$1490
Preferred solution
My washer fixed or replaced as contract states without having to wait 43 days.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Corrupt and untrustworthy

DO NOT TRUST American Home Shield Their promotional literature states that all of their plans, even their base plan, provides protection for: older items; undetectable pre-existing conditions; items without maintenance records; breakdowns caused by lack of maintenance;...
View full review
View full review
ID
#3967541 Review #3967541 is a subjective opinion of poster.
Loss
$125
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This problem is still not resolved

No resolution for an 82 year old disabled woman. Has 3 accounts monthly and no AC/Heat resolution. Also no-one follow-up
View full review
ID
#3965687 Review #3965687 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No Emergency Services

NONE OF THE CONTRACTORS THEY HAVE ON FILE PROVIDE EMERGENCY SERVICE AND WHEN YOU ASK FOR ESCALATION THEY TELL YOU TO CALL THEM IN 4 HOURS. I HAVE AN AC UNIT LEAKING IN THE CEILING AND THE CEILING IS FALLING OUT. I HAVE CHILDREN IN THE HOME AND THEY REFUSED TO SEND...
View full review
View full review
ID
#3947379 Review #3947379 is a subjective opinion of poster.
Location
San Diego, California
Loss
$2997
Preferred solution
24 HOUR EMERGENCY REPAIR SERVICE

You have failed to respond to my service request

It's been over a month and I still don't have my replace refrigerator. Finally scheduled for delivery on Tuesday the 13tht

User's recommendation: Think twice.

View full review
ID
#3940585 Review #3940585 is a subjective opinion of poster.
Location
De Soto, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Service request 8/21

Hi, I have contacted through several times. I have an open service request since 8/21 due to my AC being broken. 8/23 contractor came to my house and put a request for the blower wheel. After not hearing from ahs I have called everyday only to be given the run around...
View full review
View full review
ID
#3917074 Review #3917074 is a subjective opinion of poster.
Location
Merced, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My family health is in danger: AHS doesn't fix my AC until now

American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
American Home Shield - My family health is in danger: AHS doesn't fix my AC until now
Update by user Oct 02, 2022

Today is October 2nd, 2022. Nothing was resolved.

Our AC still broken and the AHS didn't fixed our AC.

we've been trying to call and sort this out every day. they want to offer the maximum amount of 2 thousand for the repair, but our contract says that the maximum...

View full review
View full review
ID
#3916181 Review #3916181 is a subjective opinion of poster.
Cons
  • Take too much time to resolve the issue
Preferred solution
I want them to fix my AC as soon as possible. We have been AHS customer for years. I don't wanna lose my family's clothes, my kitchen cabinets, my front door, my wall paint... There is mold everywhere
New Reviewer

Rip off company

Few months back dryer part on back order over a month. Still gave problems afterwards. Today our AC unit out past 3 weeks with reps stating or rather passing the buck it parts on back order. If you want to save money, time, and sanity gey a trustworthy company. Rip off American home shiels.

User's recommendation: run to another warranty company.

View full review
ID
#3905343 Review #3905343 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Cons
  • Rip off
Loss
$1200
Preferred solution
find another company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Slow service regarding my service request.

Four months ago I requested a service for my microwave and my top oven. The microwave was done but the top oven was not done because according to the technician he has to order the parts. I waited for months until a month ago when I called the customer service to...
View full review
View full review
ID
#3900517 Review #3900517 is a subjective opinion of poster.
Location
Bowie, Maryland
Preferred solution
Answer from you why my oven is not covered with my warranty.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service refused to initiate a work order… over 100 degrees and our AC is dead.

We are in AZ at over 100 degrees and our AC died while PM was being done by one of their Preferred Providers and they would not initiate a service. Apparently they want us to die not a good business model, killing your customers. We were on the phone with the offshore...
View full review
View full review
Featured
ID
#3895846 Review #3895846 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
American Home Shield Home Warranty
Loss
$500
Preferred solution
Cover what should be.

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Air condition unit will not come on

N. N. N. N N. It was supposed to take a week to get a motor and fix my problem. Now it's going on the 3rd week and nothing has been done.
View full review
ID
#3878306 Review #3878306 is a subjective opinion of poster.
Location
Middletown, Ohio

You have failed to respond to my service request

Worst customer service ever took forever to get a response and they told me every day for two weeks to give them 24 hours.

User's recommendation: Don't do it.

View full review
ID
#3873033 Review #3873033 is a subjective opinion of poster.
Location
De Soto, Missouri
New Reviewer

Air comdition

Do not like auto attendant, would rather talk to a live person. In order to get more and better answer to my questions.

User's recommendation: Ok service do not like auto attendent.

View full review
ID
#3864633 Review #3864633 is a subjective opinion of poster.
Location
North Richland Hills, Texas

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article