American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
This company is a total scam and should be shut down IMMEDIATELY . They never answer the phone without leaving you on hold for over an hour. When you FINALLY ever get a “Rep” on the phone, the person is rude and not helpful. Eventually, after already wasting...
They rarely answer the phone without leaving you on hold for at least an hour. When you rarely get someone to answer, they send out service technicians WHO DO ABSOLUTELY NOTHING YET THE COMPANY CHARGES YOU $200. You got no service at all.. only scammed
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Anonymous
You pay but get nothing, because AHS has an average cost-per-call cap on the contractors!!!! Call AHS and ask customer service—they won’t know what in the devil you are talkin...
Have a faulty anti freeze hose bib which, according to plumbing company dispatched by AHS, required removing pine panelling in basement -- they would not do it. Yet my contract says that access behind unimpeded walls is covered. I expected AHS to then contact me and...
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I liked
- Dispatch of contractors works well
I didn't like
- Long hold time and staff who do not speak good english
We requested that only a dripping faucet be repaired. The existing faucet was replaced with a cheap faucet that doesn't drip but then our perfectly good disposal was removed {which was not requested by us) and replaced with an inferior disposal and hooked up backwards...
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h.kitchener
Sounds like either you didn't watch the repairman do the repairs or were actually observing him but let him replace these things. Best to always watch and ask questions. As fo...
Waiting on a response from plumber
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Amonymous
Without a home warranty, an electric 50 gallon, installed, with an expansion tank and new shut off is around $900. A 50 gallon gas is around $200-300 more. Going through AHS, ...
American Home Shield - They won’t allow me to submit a service request on phone or
I’ve called several times in the last few days and nobody will answer the phone after being on hold for hours !
I had a company come out to fix my Air Conditioner about a month and a half ago and now that it is getting cold out I tried to use my heater and my heater does not work? Im pretty sure that it has something with the earlier repair to the A/C and now no one will help or...
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Anonymous
The best way to get a fast response to a heating or air, plumbing, or appliance problem, is to call a local small business guy out and pay him. The 3 month guarantee on the pr...
I have been without a furnace for 3 days. Day 1 - made contact with AHS via phone early that mornng and requested service. Day 2 - after being on hold for 1 hour I spoke with a representative who stated they have no contractors in my area. Unbelievable as I live in the...
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h.kitchener
Cancel AHS and when an appliance needs repair, contact a local repairman and pay yourself. I think you now know how really bad these warranty companies are in providing servic...
I have been a member for several years and pay my bill consistently. It is day 3 and I a still trying to get my furnace fixed. I initially placed a request for service online and heard nothing back. Day 2 - I spoke with a representative who stated they had no Service...
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Anonymous
It is a good thing that you have (hopefully) decided that AHS is not going to help you and that paying for a home warranty policy is of no benefit when you need them. The fact...
I didn't like
- All of the below
- Terrible service
Similar to American Home Shield
A simple sink backup. Double sinks. Two different companies were sent. They could not fix the sinks. After 2 weeks with no kitchen sink resolution, we decided to call our own plumber. Had came and had the sink fixed in less than 15 minutes. Only charged $125.00. This...
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I didn't like
- Poor service contractors
- Contractor did not do much
- Having to retell story each and every time
Select Reason
Who do you think should shut them down? Why don’t you simply state that you are unhappy with your purchase of your home warranty (or the gift of your home warranty from the se...
I agree. I've had my home warranty with AHS for a year and didn't need it until one of the eyes on my stove top stopped working. I made 2 appointments. The technician didn't s...