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I submitted a request because my garage door broke. I paid the $125.00 and I told the service tech that called that the spring on the door had broke in two pieces. They came to my house and told me that the garage door is not covered only the remote. He got on the...
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1.0
I didn't like
  • Pay 125 for nothing
#1236929
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American Home Shield - Call keeps getting disconnected... All morning

I've tried to call to add additional coverage and was disconnected a few times. No one returned my calls after the disconnection this is getting very frustrating with American Home Shield
3.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1234440
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I called AHS 1 day prior to my policy becoming effective, since customers are given 30 days to cancel without penalty. Upon trying to cancel, the rep tried to coach me into continuing the policy. After a failed attempt, I was transferred to the customer solution line....
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#1233721
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I had requested service for my oven. I paid upfront $75 before the repair was done. I was told it needed a new thermostat and he would order. I didn’t hear from him for another week so I called the serviceman and he said the part was no longer made and asked if I had...
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#1232420
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When I purchased the property I now own, it was the first with septic. That was my big decider on the plan was the fact that AHS did the septic. The sales person told me that they would do the septic every three years, which is what the usually time frame is. I thought...
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1.3
I didn't like
  • Dishonest salesperson
#1229943
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I have basically had no heat in my house since March 13 because we put our faith in this *** company. We have small children in our home and are only able to stay because of space heaters. First it took nearly a week to get someone out then another week to deny our...
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1.0
#1227106
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I have been with American Home Shield for several years. Unfortunatley I'm always busy and didn't try to find another company before . Until Now . I really opened my eyes when I received a text message from one of their vendors explaining to me that other companies...
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#1226604
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This Company is the biggest rip off I have ever experienced in my life. My $1600 is 5 years old and broke 3 times , same sensor obviously something is seriously wrong , two times they took my $100 deduction and fixed it after losing over 300 dollars of frozen food,...
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1.0
I didn't like
  • Customer service - impossible to reach
  • Horrible service all around
  • No management available to resolve issues
#1224584
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I have 2 homes with a contract through American Home Shield. The first one I purchased in December. In February, the ice maker on my refrigerator quit working. Since my deductible was $125.00 it was cheaper and faster for me to simply buy another ice maker and install...
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2.3
#1224216
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REFRIGERATOR DOWN.... lost all food , my call and request simply was not taken seriously. First contact and their staff is totally incompetent, they are impolite, and in many ways called me a liar. Several appointments were given me, where I waited the entire four hour...
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1.0
I didn't like
  • No service
  • Did not abidee by contract
#1221559
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