American Home Shield Reviews

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2.2
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Update by user May 13, 2021

Company fixed the issue and I have been provided with settlement agreement. Final Update, After months of going back and forth and having to submit the invoice multiple times to multiple departments. The Invoice for the work was paid..

Update by user Sep 22, 2020

09/22/2020 Last week AHS sent me an email stating they had a solution. I called the number provided on the email and when I did I was told they would fix the water heater but I would have to pay an additional $479 to bring the space up to code. I had a plumber come out...

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6 comments
#2058848

I have a similar situation 3 months still not pay

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ID
#2122710 Review #2122710 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Cons
  • Troubleshooting
  • Poor vendors response and skill set
  • Very poor customer service
Preferred solution
Deliver product or service ordered
Most helpful review

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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105 comments
#2066853

I have contacted an arbitration law firm, they are handling my claim against American home shield now, I have to get a new ac installed as well as roof repair due to the leaky rusted ac unit, I had to take out a loan for the whole unit. The process just started, I am hopeful.

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ID
#135027 Review #135027 is a subjective opinion of poster.
Location
Reston, Virginia
Product
American Home Shield Warranty

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Verified Reviewer

1-15-2022 RE: Monthly payments on Renewal Contract # 59552**** Dear AHS Finance officer On 2021 I paid the amount of $66.07 monthly according to the contract agreement. To renew my 2022 contract your company sent me a renewal bill of $81.06 which I paid on January...
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ID
#3263960 Review #3263960 is a subjective opinion of poster.
Location
Morrow, Georgia
Cons
  • Customer service-reliability
Loss
$81
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.4
Original review updated by user Jan 16, 2022
Here is a copy of the email that I sent your tech... Hi Keven, You installed an AC unit outside my home last year. The unit is failing and making very loud noises. I am needing the warranty information so that I can file a report and have it repaired. I have already...
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ID
#3262886 Review #3262886 is a subjective opinion of poster.
Location
Hedgesville, West Virginia
Service
American Home Shield Customer Care
Cons
  • No care for the customer
  • Fraudulent
  • Install non compatible parts
Loss
$5000
Preferred solution
Let the company propose a solution

Stop sending your *** emails, I never signed up for them!

1.0
I constantly get emails from this company, I have never used them and never will, I block each one, but they always use different email! This is ***
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ID
#3261292 Review #3261292 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Apology
New Reviewer

Dish washer not fixed broken for two years oven quit working fixed broken agin a month later. Waited all day for repair man never showed up .Repair man texted he would be here between 9:45 and 10:30 w

1.0
My dishwasher was never fixed My oven have broken three times this past year .Repairman said he would Be here between9:45 and 10 30 waited all day he didnt show up or call or text I waited All Day This is just rude and very (unprofessional .

User's recommendation: A big waste of your money.

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ID
#3260832 Review #3260832 is a subjective opinion of poster.
Location
Walla Walla, Washington
Cons
  • Nothing good to say
Loss
$60
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

One of the worst customer service

dishwasher broke in nov 1st week , after changing service provider twice, requested another service provider for second opinion, service provider declared the unit beyond repair and recommended for cash-out , after calling AHS for 2 weeks, i was told that the request got to parts search (department) to know the if parts can be sourced. today (jan 12th), able to talk to parts search , they said they have not received any order for parts and i need to talk to appliance department to get authorization. every call i need to either wait for say an hour or ask for a call back. almost every time, when they transfer me to another department, the call will be disconnected. i am facing more pain with AHS than washing dishes manually.

User's recommendation: warranty is good only when it is honored, i am with AHS for like 15 yrs, getting a run around for 2 months. think twice before sighing up with AHS.

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ID
#3253573 Review #3253573 is a subjective opinion of poster.
Location
Houston, Texas
Product
American Home Shield Warranty
Preferred solution
honor as per contract, fix or replace

2.3
After many attempts getting someone to come out and fix my stoppage problem finally a representative should later in the evening after I was told by AHS assured me that someone would be there between 1 pm and 3 pm it was 5:30pm after two plus hours and multiple...
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1 comment
#2114495

I have had the same type of issue. Money thrown away!

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ID
#3243429 Review #3243429 is a subjective opinion of poster.
Location
Carmichael, California

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Verified Reviewer New Reviewer

Poor service

I have been without a furnace for 1 month while they give me the run around. Ive requested a manager call me 3x. Not once have they called me.

User's recommendation: Stay away from AHS.

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ID
#3239145 Review #3239145 is a subjective opinion of poster.
Location
Alexandria, Kentucky
Product
American Home Shield Home Warranty
Pros
  • Few of their contractors are good
Cons
  • Different story each call
  • No real care of customer service
  • Would have given zero stars if i could have
Preferred solution
Deliver product or service ordered
New Reviewer

Hot water heater

1.0
Plumber came on the 17th of December for my hot water heater. Needs to be replaced. It is now January 7th and American Home Shield has done nothing. I had an issue with my dishwasher in 2021. Replaced. The dishwasher sat in my kitchen for a month.They had no one to install it. I paid my plumber install it. I sent them the bill. they didn't even pay the entire bill.

User's recommendation: Find someone else.

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ID
#3238702 Review #3238702 is a subjective opinion of poster.
Location
Ocean View, Delaware
Pros
  • Easy to request a service
Cons
  • Never speak to someone in the united states
  • Customer service
Loss
$50
Preferred solution
Get their act together or get out of the business. Would really like to speak to someone of authority. CEO

Poor customer service - no contact link on web site, phone contact person usually speaks English poorly

3.0
American Home Shield, a home warranty company, has not paid for a failed electric water heater (electrical arcing with burnt insulation on side of tank). They have: not contacted me with any explanation not provided a copy of invoice as stated over phone not given me a Service Request #### for use in all communications AHS website links my email address with an expired contract, so I am unable to create a new account. AHS has not resolved this issue even after explaining the situation.
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ID
#3237310 Review #3237310 is a subjective opinion of poster.
Location
Spokane, Washington

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Verified Reviewer New Reviewer

1.0
Hello, We filed a claim for a heater issue on the above property on 12/27/21. The heater was not working properly with heating and also was making a very loud noise & smelled like burning rubber. After waiting 9 days for service, Same Day Heating & Air came out on...
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ID
#3236656 Review #3236656 is a subjective opinion of poster.
Location
Walnut Creek, California
Product
American Home Shield Home Warranty
Cons
  • Terrible customer service
  • Terrible customer service denies claim that should be covered
Preferred solution
The heater repaired properly!
New Reviewer

1.5
Original review updated by user Jan 07, 2022
I've had an account with them for a few years. I'm so fricken tired of trying to get ONE STINKING bathroom tap fixed First call - the guy assigned by AHS evaluates and says the tap needs a part. He has to order it. Follow up visit he says, nope! the whole tap set is...
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ID
#3234185 Review #3234185 is a subjective opinion of poster.
Location
Cathedral City, California
Loss
$250

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.5
Update by user Jan 05, 2022

Waiting for my check in the mail. Have told them I will cancel my other warranties on four different properties and seek legal remedy but they keep on refusing to send me the check for the work performed after furnishing the proof of payment. Estimate sent mid July,...

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ID
#3230896 Review #3230896 is a subjective opinion of poster.
Location
Henderson, Nevada
Pros
  • Have other 4 other warranties for several years that are fine
Cons
  • Not backing up the customer needing the service and repair
Loss
$7345
Preferred solution
Full refund

Rude and unprofessional customer service agent from Guyana

Rude and unprofessional customer service agent from Guyana Also Re: my service repair from today 102 E Calle Del Rondador, 85629 Plan: Combo Plan #24994****
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ID
#3229009 Review #3229009 is a subjective opinion of poster.
Location
Sahuarita, Arizona
Cons
  • Do not honor the warranty
  • No path to customer resolution
  • Inability to contact company
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Complaint

Hello I am writing for my parents...they are supposed to be getting a new furnace and it has been over a month. So far no ETA. Temperatures are getting into the 30s, indoor temps are getting into the low 50s, and my parents are 90 years old. The cold is difficult for them. Can we please get this resolved for them? Thanks Ron Krill (for Andreas Krill) my email is ron@***.com
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ID
#3225193 Review #3225193 is a subjective opinion of poster.
Location
Menifee, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Checking account status

4.1
No complaint, i just needed to make a change on my sign on info. Person i spoke with, Candice, was very helpful and nice. She made the changes i needed done to my account and set up a service call for me.
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ID
#3222739 Review #3222739 is a subjective opinion of poster.
Location
Fort Worth, Texas

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