What was your experience with American Home Shield?
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I signed up for AHS about two months ago. They denied my claim because they said the AC unit had been having problems prior to me signing up with them. Yes back four months ago or so someone came out and put more Freon in that unit but said that it was good to go. When...
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I have been able to get service with them, and they do answer the call right away. They claim now that they are taking the service charge upfront. But here is the problem nowhere is it stated in the contract that is provided to me from them that I have to pay them the...
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Anonymous
The contractors don’t collect the service fee from the customer anymore. The customer has to provide payment of the service fee straight to AHS when they place the service req...
I have been a member for 3 years, with numerous customer service problems along the way this last time took the cake. It took a month and four different visits to fix a dishwasher in a rental unit. First they ordered the wrong part, then broken parts came in , then...
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Anonymous
Sigh. The reason this happens is not that the parts were so hard to find. They’re not. The problem is that the appliance repairman has to keep AHS’s costs so low that they hav...
Purchased a home around 09, got the american home shield, as its an investment and you never know. Bathroom had been redone and at some point got a leak and we were unaware, until a large friend of ours, house sat and the tile floor started to cave in. We started...
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Anonymous
The reason the AHS Plumbing contractor looks for a basis for denial is that the plumber is on a mandatory budget that is ridiculously low, to keep AHS’s costs at an artificial...
I didn't like
- Paying for years and not getting service
If it was possible to give this company less than 1 star rating I would. Perhaps the WORST experience I have ever had dealing with any company in my life!!!! On June 6th, after detecting a water leak on in my crawl space at 8:00pm on a Saturday night, I turned off my...
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Anonymous
When you have a home warranty, you should EXPECT slow service, because after hours emergency service costs extra. They aren’t going to pay the standard rates, much less emerge...
Anonymous
That complaint is far too long to read in its entirety. It's time to stop calling, calling, calling and get something in writing. Issue a formal demand letter and serve it via...
I didn't like
- Worst customer service and surprised charges after work is done
Called twice to stop the plan. I thought it was odd I was on their website and this guy calls with a thick fast talking New York accent gave me options after a month i specifically told him I wanted bills and he did not have permission to use my debit card again. So...
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I liked
- Promises alleged benefits
- Are great for older houses
I didn't like
- Unethical company
No one speaks clear English. I requested a supervisor. She speaks to me for less than a minute and puts me on hold. No one could clearly answer any questions with integrity. All I get that makes any sense is "PLEASE STAY ON THE LINE...YOUR CALL IS IMPORTANT TO US"!...
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AC would not keep home under 75 (we live in AZ) Wedding Open House this weekend. We paid our $125 service call and Sweet Cooling & Heating was in the area and came over. We were then charged $720 for 12 pounds of Freon. Two hours later when I got home temp was 85 and...
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Anonymous
A system 12 lbs low on refrigerant needs major repair. AHS only pays $10 per pound, leaving the homeowner with a substantial out of pocket expense. For people reading this who...
I didn't like
- Vender made our system worse
- Freon prices should be disclosed prior to paying for service
My water heater went out on Wednesday. Called American Home Shield. They sent out a tech. Tech guy said "I" had to call the manufacturer for parts because he was not going to wait on hold for 2 hours. Called American Home again, they sent out a tech again. Tech guy...
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Anonymous
The customer should call the manufacturer and have them send the new part, or buy a new water heater. If AHS replaces the water heater, the modification costs will likely exce...
Anonymous
Go ahead and hire someone to install a new water heater. Forget the home warranty.
Similar to American Home Shield
had over range microwave break, young man came was here 3 minutes, if that, I called them they said has to be replaced. I give them demensions they send a hugh oven that wont fit. whenever u call u are on hold at least 20 minutes. they tell me to buy 1 and they will...
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Anonymous
Wait till you see how they operate on the bigger systems in your home. The water heater replacement is going to cost you big money, and the ac system might have you taking out...
Select Reason
Most people buy the policy and then wait 31 days to file the claim, acting like it just happened on the day the day they filed the claim.
Home warranty customers buy these policies because they KNOW there are problems with the appliances. Freon leaking from the ac system is an ongoing, expensive problem that is ...