American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
AHS The very worse. They hired contractors that either does not show up for appointments or that are not professional and dedicated to their business. We had a washer that went bad and they were supposed to send a guy to repair. He stated he had the wrong phone number...
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Product
I didn't like
- Choice of technicians
- Wait time on the phone
- Customer service for american home shield was a 3o minute wait
American Home Shield - Had service on convection oven and now I have no service on my oven and convection oven
Replaced circuit board in convection oven. Didn’t work. Breaker is connection to both regular oven and convection. Now I don’t have any ovens.
We have two houses, and I got two policies for the two houses before I actually had to deal with using the policies. For the first house, we needed to repair a heat pump. The tech AHS sent out said the compressor needed to be replaced. We had to wait for AHS to send...
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Anonymous
Your sewage ejector pump lasted a year, why is that a problem? And the reason the non-AHS contractors hate working for them is that AHS won’t send them any more calls unless t...
Product
American Home Shield - Nightmare
What happened when I called their “customer service” number? The same thing that’s happened over and over and over you can’t get through you hold forever and no one “does that,” in their own words which I translate to mean they are rolling on the floor laughing at all the innocent people who assumed they would get assistance today, yeah, thanks.
American Home Shield - Absentee Contractors
Not once, but TWICE since 12/31 have I scheduled service and got nothing but crickets and don’t try and call them for help, they said they don’t do that, they just patronize you and then accuse you of wrong doing, still waiting for a “supervisor “ to help, what a joke, I just want my money back Broward is way better and this was supposed to be a gift?? No thanks, I’ve had enough of your ***
We had a pipe burst. I called AHS and explained that we had a burst pipe. After listening to music for 1/2 hour I reached a rep, explained very specifically that we had a catastrophic pipe burst and water thru the ceiling. The rep submitted and "expedited" service...
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AMC
Guess we know who the AHS employee is here
Anonymous
AHS sent you a plumber and took your money BECAUSE YOU MADE A SERVICE REQUEST. Not their fault that the condition required you to pay for the repair. You asked for their help ...
American Home Shield - Pissed
worse experience I ever had with a CO. 3 days trying to get a refund of my early payment. still no help talk with 6 different people in 3 different states. have 2 conf. numbers, still no help. this is why your rating is 1 out of 5. my name is Robert perothers phone# 205 873 1110. contract # 253987502 refund amount 100.84.can someone get off there *** and help this 83 year old man. I have held on phone for as long as 1 hour. please call and explain. have filed with BBB. 
this company is selling you a policy that never covers anything. I bought a policy from them yrs ago. when I tried to collect on a item they of course had a million reasons why they did not cover it. so i warn everyone do not spend your money foolishly and buy their...
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Anonymous
What excuse did they use: Damage? Something puddly, keeping you from a major repair or an item replacement? The contractor would get fired if he didn’t recommend a denial. The...
American Home Shield - I need invoice new ac system
Thermostats don’t work proberly and he took my WiFi away
Similar to American Home Shield
It’s very difficult to mentally grasp how diabolical a home warranty is. As a customer, you think you are being a wise consumer and protecting yourself from financial ruin or inconvenience in the inevitable event of a home breakdown. Seems like a smart idea, especially...
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Anonymous
If I had my proverbial 15 minutes of fame, I'd use it to tell the world that these "home warranties" and such aren't worth the paper they're printed on. It's not a warranty li...
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The contractors used by home warranty companies seem shady for several reasons. Getting new contractors would not/does not solve the problem. The reasons are: the contractors ...