American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I have been trying to get my washing machine fixed for over a month now. The original contractor took over a week to come out and look at the washing machine, then another two and a half weeks for the part to come in..when he came to install the part, he didn't test...
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Company wrote 0 public responses to the review from 1 day ago.
I was so angry when this repairman left I must have thrown away the paper he gave me. I cannot find it. I have tried to call your company but after waiating for 24 minutes, I gave up. They were to call me in 3 days to make an approintment. After 4 days I called them....
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Company wrote 0 private or public responses to the review from 1 day ago.
American Home Shield - Washing Machine Repairs
Gentleman came out to check Washing Machine explained to him what was going on, he ran water in the tub of the machine and said everything was ok. Its not ok because the last cycle won't wring the clothes out. T he clothes are left soaking wet. Why should I have to pay for a service that I am not getting. Very unfair to the customer.
Company wrote 0 private or public responses to the review from 1 day ago.
You cannot get thought the customer service line if you call after 7:00AM PT. Hold time is about 2 hours. I've been chasing a reimbursement for $496.82 for a microwave replacement I purchased since the repair is more than the new microwave. I filed my claim on June...
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Company wrote 0 private or public responses to the review from 2 days ago.
I didn't like
- Zero follow-up
- Long phone wait
- Customer service
We recommend avoiding service contracts, even those provided by companies that have no record of engaging in such shenanigans. The reason is that coverage for contracts that cover homes and cars, for example, can cost hundreds of dollars. We also believe that it makes...
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Company wrote 0 public responses to the review from Dec 08.
I’ve been a customer for several years. Called them for my microwave/ oven combo unit. The lining inside the microwave is gone. The cynicism came and told us it was beyond repair. He also wrote in his report that it was a health hazard. company contacted me several...
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Company wrote 0 private or public responses to the review from Dec 05.
Justbluefish
Seriously, AHS customers slay me. When you get ready for a new appliance, purchase one!! Why do you give your hard earned money to these scammers while you live as if you are ...
Our furnace broke down on November 29th. A repairman arrived within 1 day. We were told the furnace required a part that was not locally available. We were told that the part was in North Carolina and it would take 5 business days to receive it. Transport by ground was...
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Company wrote 0 public responses to the review from Dec 05.
Honest Joe
I can attest to the fact that the absolute cheapest means possible will be used to fix anything. If the furnace part could have been avoided altogether by the contractor, that...
Product
This is a follow-up to the complaint made an hour ago . After being on hold with AHS foe nearly an hour the representative told me a second opinion company would call me . After checking with the BBB I noted the new contractors reviews had a ONE STAR REVIEW which is...
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Company wrote 0 private or public responses to the review from Dec 05.
Lightbub
Any contactor who works for AHS or any home warranty scores low on reviews. Working under the constraints of Home warranties makes it impossible to achieve high marks from cus...
Every time I call I'm on hold for 30 minutes -- they have zero interest in actually helping me. Sure, I save a little money on services, but this company makes you work for it. It is not easy or convenient at all, so don't expect a great customer experience.
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Company wrote 0 private or public responses to the review from Dec 05.
Silverfox
They’ll definitely make you work to use your policy to save money, and the day will come when you will get denied or huge out of pocket expenses or delays that will make your ...
Similar to American Home Shield
11-21-18 I had no heat from my gas furnace which was the entire Thanksgiving week. On 11-26-18 a contractor came and said the problem was fixed and I paid a 75.00 service fee. On11-28-18 my was again not turning on.Again the same contractor came back to my home for the...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonyn
Solution: call your own repair company, and get estimates for buying new furnace or HVAC system in case you have to. Use backup heat (which should be available at a store near...
Product
I didn't like
- Customer service and dependable contractors
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Realtors need to know that all home warranties are worthless and should not be used to help close the deal when buying or selling a home. Home inspections should be done by ac...