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Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # ******* Correspondence regarding this complaint will be emailed to : ********* Please print a copy of this for your records. Filed on : August 20 2018...
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1.0
I didn't like
  • Managment does not call back
  • Customer service will not escalate issue
  • Having to retell story each and every time
#1334336
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I called American Home Shield on the evening of April 28, 2018 and requested that my service with AHS be cancelled as of that date. I was assured by the representative that it would be taken care of. Since that time, AHS has continued to take my payment out on the...
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#1333294
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I have had the service for three months and am cancelling. The reasons are: 1) I needed to purchase a new dishwasher that was broken before the contract started. I tried 3 times to get pricing through them and gave up each time for being on hold forever. I even put my...
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Anonymous
Anoni Muss

Consider yourself both smart and fortunate that you are cancelling. Things only get worse from there, due to the lack of actual money that will pass from their hands towards y...

1.4
I didn't like
  • Customer service
#1332202
Reply to reviews
Oh goodness.... my aunt had hot water heater issues in March and the company that installed it did such shoddy work that American Home Shield offered her a recall resolution which involves another service fee and sending the same company that charged her $760 plus a...
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Anonymous
Anonymous

The foolish part is right. She should’ve checked with a local small business to compare what they would charge to do the job. She probably spent more on non-covered charges th...

1.1
I didn't like
  • It fails on promises and services
#1331929
Reply to reviews
After 14 continuous years of coverage and 14 years of NOT ultra-high usage, American Home Shield retaliated against me for invoking a clause in their contract, by refusing to renew my coverage, and then, not notifying me of said non-renewal. In January, 2017, my...
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Anonymous
Anonymous

Honestly. The best way to invoke your right not to be ripped off by them is to not buy a warranty policy in the first place. You were already ripped off at that point. But why...

#1331192
Reply to reviews
contract cancelled by purchaser. no refund as provided by contract contract cancelled by purchaser. no refund as provided by contract contract cancelled by purchaser. no refund as provided by contract contract purchased 5-7-18 through home purchase with closing agent....
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#1331023
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I had been with American Home Shield for 19 years and yesterday I went to my bank and stopped their automatic draft from coming out of my account. This company has gotten too big for it's britches. When you call them you just about all the time get a customer care...
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Anonymous
cee

you did the right thing

#1330879
Reply to reviews
I have been getting the run around with ahs for almost a month now i called in for service on the 24th of july due to for some reason my electric went out on my house i was kept being told my sercive was going to sent to dispatch and they will be contacting me then i...
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Anonymous
Anonymous

My AC , was out they sent out a repair service out to my home to fix it they could not fine the problem this went on for two weeks. so I end calling my repair guy. he fix the ...

#1330216
Reply to reviews
1. No one speaks English at there call center. 2. 5 Phone calls in 5 days with no resolve. 3. No one ever calls me back as they promises 4. Can not get a supervisor "EVER" 5. plan on spending a minimum of 1 hour and never get anywhere. I called 5 days ago, the...
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#1329686
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Contract # 220814962 42924 Southview Manor Drive, Ashburn, VA 20148 My AC unit has been throwing lot of water, and therefor I requested for service to AHS. United Air Temp Heating sent their technician, who came and just inserted something. Said it's done. But after...
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Anonymous
Anonymous

An AC system is supposed to drain a lot of water in the summer—it is removing the humidity from the air inside your home. As long as the drain line isn’t clogged, it should be...

#1328694
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