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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called..the came out and said low on Freon, so I paid $400 for Freon.. two weeks later it's froze again, so they said it need a defrost control board, and replaced that item that was covered, a week later, it was froze again.. Now they're saying it physically damaged and they're not going to fix it... So they spen money on it, and had me spend money on it, but when it could not be fixed, they said it's physically damaged, I've done nothing to the unit and nothing's changed sense they were making repairs.Now, I've talked to multiple supervisors, they all agree this is not right, but My air heat pump is still broken..Now they're telling me I'll get a call back 3 times I've been told a supervisor will call me.No one ever does. so now I'm being lied to.
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gave the all the details, make & model of water heater, etc. The next day waited for a contractor to call to arrange coming to the house to get a professional diagnosis. No call or contact received. Called AHS back to let them know we hadn't been contacted, after waiting on hold for 45 minutes, they gave me the number of the contractor they contacted, I called the contractor and they said they had already contacted AHS and told them they don't service our area. Called AHS back to let them know my findings, and they said not to worry they would contact another contractor. Not sure why they weren't already on this and calling me to let me know. Needless to say, this same behavior went on for 10 ten days, (4) contractors later. They we're never able to find a contractor to service area, or what they referred to as a remote area, out of the metropolitan area. So they gave me authorization with an authorization number to contact a local contractor in the area (we live in a remote mining town in Arizona). I contacted a certified contractor that provides services to the mine, and within one day a certified technician was at the house, diagnosed the hot water heater was leaking internally, not repairable, and had to be replaced. They gave me a quote to replace the water heater, I immediately called AHS let them know the results, and they said they needed the contractor to call them directly with the diagnosis, and the repair ticket details with the cost to replace the water heater. The contractor called AHS three times, only to be put on hold for 30 minutes each time, and was never able to talk to a live agent. I called AHS only to be put on hold for 45 minutes. It's a scam and a gimmick, they want you to hang up and give up. Finally, was able to talk to an agent and they called the contractor while I was waiting on the phone call, thought everything was resolved, I approved for the contractor to come and replaced the water heater. The next day, mailed and faxed all of the documents requested for a full reimbursement (repair ticket & copy of the check).Two months later we received a letter stating our request was rejected because the services were performed without prior approval per "Section C". Absolutely, Not True!AHS also submitted an ACH withdrawal from our checking account in the amount of $100.00 for a service call that was never completed.Over the course of (10) days, at the height of the winter season, several home adjustments were made waiting for AHS to come through; boiled water every day to bathe, cook, went to neighbors houses to shower, went to our jobs at the mine to take showers. None of this was easy, we literally re-arranged our schedules to accommodate AHS policy, knowing in our heats that AHS would do their part in good faith, to find a contractor, and then reimburse for the replacement of the water heater.We have been customers for over (3) years, and this was the first time using the service for a water heater. I do not approve nor recommend AHS services, poor customer service, long hold times, non-response to urgent failures of systems. We have cancelled our services.
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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87 comments
Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound.

Dang - we all know that they are paying less than $10 per pound for it!!!!!! We homeowners are getting ripped-off and no-one either is doing nothing or can't do anything to STOP this.

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Most Helpful
Review
#135027 Review #135027 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield review: Stay away from this company at all costs

1.0
Details
been with them for 4 years. NOT ONE time have I had a smooth interaction latest issue was a furnace being out on thanksgiving. got the run around for 3 days then was told they couldn't find a contractor, but I was welcome to find one on my own. found one that came out within 1 hour on my own. AHS wouldn't reiumburse me the service call because my contractor couldn't wait on the line for an hour to advise of the status. I explained the situation but was told I wouldn't be reiumbursed period. goes on & on & on. cancelled my contract! looking for a good company with excellent customer service, NOT this sub par vultures just looking to make money. what a SCAM. if I could rate less than 1 star I would.
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Review
#1729422 Review #1729422 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Stay Away Bad Company

American Home Shield review in Leland, North Carolina: FIND ANOTHER COMPANY

1.0
Details
I am in the process with American Home Shield. I have a gas heat pump that have not been working for over a month. I have been without heat through Thanksgiving and now it looks like Christmas. I am a family of 5 and do not have anywhere to stay. American Home Shield will not pay for me anywhere to stay until the situation is remedy. They have had two contractors to come out several times within a month to fix the situation. They both have ordered several parts that have taken days to come in. And I am still without heat. Remind you that this unit is only 4 years old.
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1 comment
Anonymous
#1788390

The fact that your unit is only 4 years old means that it should still be under manufacturer’s warranty, at least for parts. That being said, it only slows down the repair process even more, because you have a double warranty situation.

There is not enough monetary reimbursement to entice a busy HVAC service provider to file for (and wait upon) 2 different credits. Credits do NOT equal cash.

Do you work for credits, at your job? NO, you probably work for a paycheck.

Review
#1728921 Review #1728921 is a subjective opinion of poster.

American Home Shield review: Do not!

2.2
Details
I have been a customer for over 10 years and have never been treated so badly as I was today. I called to check on a status and was put on hold for 20 minutes and then hung up on. This happened 2 more times later in the day. Not sure of changes but I am now looking for another warranty services company.
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Review
#1728540 Review #1728540 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Been good in past
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.9
Details
It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service provider be placed on hold for hours in order to speak with a human being. Moreover, you continue to play that annoying recording that says you are trying...
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1 comment
Anonymous
#1787457

All insurance companies either squirm out of their obligations entirely, or pay only 50% of actual cost. To complain that only AHS is doing this is remiss.

For example, getting rear-ended in our car at a stop light resulted in a 5 day rental car reimbursement provided by the insurance company in the amount of $150. How does one rent a car for 5 days for $150?!? Not to mention the car being repaired is a full sized SUV, not a Fiesta.

All insurance companies are scams. Obviously, you could save your money and pay for home repairs, because home warranties aren’t required by law as auto liability policies are.

Review
#1726994 Review #1726994 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
1.0
Details
American Home Shield is the worst company ever for home warranty. This company falsely advertises what they claim to do. My first incident with them occurred when my a/c unit stop working during the hot summer months. My family and I was out of air for several days....
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1 comment
Anonymous
#1786710

The customer is supposed to do THEIR job and check out these warranty companies—when will people learn that the BBB is about money, memberships, and extortion? If you had consulted this PissedConsumer complaint site before you became an actual PissedConsumer, you might have saved yourself some angst.

Regardless of the empty promises that an insurance company (or any business) makes while trying to take your money, careful consideration and research should be performed before believing what sounds too good to be true. Why, after the first incident back in the summer, did you place a second claim with them? Obviously, you saved money on the first using the warranty, even if you didn’t care for the slow service and rude customer relations. Perhaps you can find low-budget and better quality service on your own?

Everyone wants to save money, time, and inconvenience, while having their lower cheeks puckered upon. Good luck with that, and quit with your whining, or get your wallet open.

Review
#1724926 Review #1724926 is a subjective opinion of poster.
Product
American Home Shield Dryer Warranty
Pros
  • Absolutely no pros
Cons
  • Company is a fraud
Reason of review
Poor customer service
Preferred solution
Lawsuit against company
Tags
  • incompetent customer service reps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Per standard maintenance contract for plumbing services for a backed up toilet, contacted AHS. The service was in area code 76522 central TX. The assigned plumber from H Plumbing came 24hrs after contact and diagnosed problem as foreign object in the "water closet" or...
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Review
#1722455 Review #1722455 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
1.0
Details
Refrigerator went out. Called AHS. they sent out a technician to find the problem. H said the compressor was out. Two weeks later she brought a new compressor and installed it. Didn't work. Called AHS and they sent him back. He over charged the compressor. Called AHS....
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1 comment
Anonymous
#1782401

Sadly, Refrigerators are disposable, like most appliances. Your expectations are unrealistic, that a microwave, washing machine, refrigerator, etc can be fixed, and that a home warranty paying bottom dollar can accomplish this feat in a timely manner.

Appliances have far too much plastic and electronics in them to last or be repairable. Home warranties just take your money and send you around in circles, while they hope you go away.

Review
#1716326 Review #1716326 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
they fullfiled the agreement
1.0
Details
My Microwave broke down on Oct 19, 2019 and submitted service request. Tech came on Oct 25th and said some parts are required. Parts ordered by AHS. Tech came back on Nov 7th but could not fix the problem, stating that the new parts supplied by AHS were defective....
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2 comments
Anonymous
#1782000

I pray everyday that all my appliances and my house everything is in good working condition so that I don’t have to deal with AHS I have read reviews on PSEG and they are no better their customers are just as frustrated

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Review
#1714701 Review #1714701 is a subjective opinion of poster.
1.0
Details
My water heater died the evening of 30 October 2019 and the problem was reported to AHS on the morning of 31 October '2019. A follow up call was made in the afternoon hours of 31 October '2019 since no one from ahs had contacted me. Subsequent calls were made to ahs 2x...
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4 comments
Anonymous
#1782005

Yes They suck

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Review
#1713192 Review #1713192 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • No service for deductible
  • Waiting times for someon answer is outrages
  • No one speaks english
Reason of review
Poor customer service
Loss
$267
Preferred solution
Full refund
Tags
  • American Home Shield Review

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions

American Home Shield review: FAKE CONTRACT

1.0
Details
Got notice in mail a number of months ago - called in to inquire. Elected NOT to sign up. Got a bill for a "contract" ($706.07) in November. Felt like identity theft/a scam. Called in. Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no. Second rep told me what she had and cancelled contract. Waiting on e-mail. It sounds like someone tried to meet their sell quota with me.
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Review
#1712226 Review #1712226 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
FAKE CONTRACT
Preferred solution
There'd better not be any loss.