American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
Have been a customer's now for 10years. Had 3 contractors say unit needed replaced. Water pan was in bad shape it was approved in Jan. Everyone says by the time you take the drain pan out and put a new one in you have to take the whole unit apart it would be better to...
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People will never learn, no matter how much they are warned, to not use a home warranty. It is simply too financially intimidating to hire professional, honest tradesmen for home repairs. Everyone is happy to pay for “peace of mind” and feel-good promises, but adults...
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I AM UNABLE TO CONTACT TECH. THAT ANSWERED REQUEST. HE REPORTED THAT MUD HAD WORN OUT THE PUMP. WE HAVE HAD RAIN ALL DAY, AND MY DEN IS FLOODED. I CAN HEAR THE MOTOR RUNNING, BUT IT HAS NOT BEEN ABLE TO PUMP OUT WATER. HE DOES NOT ANSWER CALLS, NOR MESSAGES LEFT. HE...
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Anonymous
Why do you need to contact the tech, after hours, after it was determined that AHS does not cover the item or the condition? If you need to reach anyone about your claim, cont...
American Home Shield - The worst...
If I could give a negative 5 star I would. This terrible company which I have been paying for 10 years for a home warranty have got me good. They are a joke. Most frustrating customer service experience in my life. Spent hours on hold. Tried to cancel today. To be continued.....
Hello, I just received a generic list from ahs saying they regret to inform me that they are unable to renew my contract. No explanation, no nothing. But you have no regrets taking my money. I'm on the phone now, on hold of course, and I need a LEGAL explanation.
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Anonymous
The reason is probably that you’ve had expensive claims that didn’t get lost in the giant web of delays and denials; or some behavior on your part, such as being particularly ...
My AC had a leak I filed a claim cost me 75.00. They always contract 1 star companies to come out and do the work. The guy couldn't find the leak so he placed Fix a leak in my system. 3 months later no air leak back. I called AHS they wanted to charge me another 75.00...
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Anonymous
Better yet, do yourself a favor and don’t buy ANY home warranty at all. You can hire 5 Star companies, and decide which repair scenario fits your budget and timeframe. You can...
Filed a claiim that toilet reservoir was cracked. I told the plumber when he called for appointment exactly what the issue was. Described in detail. As soon as plumber made it here. He said it was not covered. So American Home shield takes the 100 for nothing...
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Anonymouse
If the plumber had told you over the phone without even coming to look that damage isn’t covered, you’d have become angry with the plumber, called AHS and asked for a differen...
Hello my name is Kevin Hipps #229976492. I contracted AHS in February 2018. This my 2nd rodeo with AHS and likely my last. I was with AHS prior to the class action suit. I dont have a defense for what happened but I guess I expected a bit of understanding from a...
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An issue arose with my hot water heater and just as many other reviews have indicated they denied my claim. I have devoted countless hours to this issue, sitting on hold, speaking with Reps in a foreign country, dealing with a service company that literally spent 3...
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Anonymous
That is exactly how a home warranty policy works. The service fee is collected up front via credit card, regardless of the outcome of the claim. The contractor gets paid the s...
Similar to American Home Shield
It took 3 weeks after the initial assessment by the contractor for AHS to tell me that they can't do anything. It would've taken a lot longer had I not been calling AHS daily for the last week of it. This company is eager to collect your service fee but will leave you...
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Anonymous
The only way to put them out of business would be for consumers to stop buying these home warranty plans. They do not promise any solution timeframe. There are no promises mad...
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Sorry, but there is no policy, plan, or scheme that will “take the worry away”. You have been “American Home shielded”. The contractor is concerned with his numbers, because y...