Show reviews that mention
service ahs customer customer service home repair water heater warranty phone problem
Filter review
2.4
Details
American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called.. the came out and said low on Freon, so I paid...
View full review
9 comments
Mostafa
#1818322

They are out to get your money and don’t want to pay your claim!!!! They say a new gas furnace should only cost $400.00 what a joke I had to pay 3000.00 don’t use them!!!!!!!

View more comments
Featured
ID
#1487132 Review #1487132 is a subjective opinion of poster.
Service
American Home Shield Heat Pump Repair
Pros
  • Friendly people to talk to
Cons
  • Fact that they wont honor the warranty
  • Being told a super will call you and doesnt multiple times
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Most helpful review
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
View full review
90 comments
Anonymous
#1828414

But just know... do not tell anyone your gonna do it yourself because the EPA and states have codes that require anyone that handles the old stuff with a Section 8 refrigerant cert.

They have anonymous complain reporting for any you suspect of doing any kind of work with refrigerant not being qualified. Not making that up... read it for yourself on the EPAs site. Research goes a long way.

If it's not the old stuff R-22 I think your good. But look it up...

View more comments
ID
#135027 Review #135027 is a subjective opinion of poster.
Location
Reston, Virginia
Product
American Home Shield Warranty

American Home Shield - Call center representative was rude

1.0
Details
On 5/23/202 @ 1:57 i was Communicating with a representative and They purposely hung up on me i still needed assistance i live i. El paso tx. How rude !

User's recommendation: Get the representative name and get the call id incase they try to hang up on you.

View full review
ID
#1944383 Review #1944383 is a subjective opinion of poster.
Pros
  • I wish i could give them zero stars
Cons
  • Different story each call
  • Wash i got from reps when i requested a supervisor
  • Poor vendors response and skill set
Loss
$1
Preferred solution
Let the company propose a solution

American Home Shield - Claim from Nov still open in May.

1.0
Details
I filed a claim in November for a range hood. After many calls they came out but took no info. Never called me back. I called them many times. Got someone on the phone, provided all info (including color). Finally, I got it shipped to me and wrong color (mine was stainless steel, they sent white because "that's the only color we have" thou they didn't mention that) sent it back. Never heard from them again. Website is useless, don't know why they even refer you there. Can't reach anyone or get any service.

User's recommendation: Don't waste your time or money.

View full review
ID
#1942075 Review #1942075 is a subjective opinion of poster.
Product
Signature Hardware Range Hood
Pros
  • Easy to sign up
Cons
  • Inability to contact company
  • You can never get anyone to help
  • Problem fixing
Loss
$150
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American Home Shield - Declined claims repeatedly

1.0
Details
Outdoor faucet has broken aerator. They send a plumber who says needs authorization to fix since it will require removing bricks. Now, the claim is denied because faucet is not recessed. Nowhere in policy does it state that. Another claim for toilet leaking. Sent plumber who replaced broken flange who also decided to sell me a $600 toilet after he cracked the tank. I said no. AHS denied the claim saying that the crack was from someone dropping something heavy on it. The crack was at the lower back of the tank. THey are rip off artists. You have to hold forever and their reps are rude and don't care.

User's recommendation: avoid like the plague.

View full review
ID
#1937810 Review #1937810 is a subjective opinion of poster.
Cons
  • Turn around time for service
  • Wait times for evaluation
  • I had to hire another company to repair what ahs is billing for
Loss
$600
Preferred solution
Full refund

American Home Shield - Did not cancel contracts and then continued to bill

1.0
Details
I had 3 contracts on 3 properties I rented. One property was sold (cancelled contract), two other contracts expired yet AHS continued to bill me. When I pressed them on the cancellations they said they would need to charge me an 'administrative fee' to process the cancellations ??? REALLY ???? The workmanship of the people they send is horrible ... then when telling AHS, they tell you how qualified they are and say 'sorry'.

User's recommendation: Get yourself a good handy man and property warranties.

View full review
ID
#1935678 Review #1935678 is a subjective opinion of poster.
Preferred solution
Advise others of AHS rip of schemes.

American Home Shield - Denied

2.2
Details
American Home Shield - Denied
Upon contractor contacting AHS they denied his claim thus now I have to pay 3400 dollars.

User's recommendation: find a better company.

View full review
ID
#1934608 Review #1934608 is a subjective opinion of poster.
Location
Wichita, Kansas

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

1.0
Details
Its been a month since someone came out and looked at my dryer. The repair person said the parts couldnt be ordered and the dryer would have to be replaced. American home shield never called and gave an update. Ive been calling daily and the issue still is not...
View full review
ID
#1930353 Review #1930353 is a subjective opinion of poster.
Pros
  • Rep by the name of kim tried to be compassionate and assist me
Cons
  • Long lead times for repairs to be performed
  • Were i had to do all the calling
  • Customer service or their technicians
Loss
$100
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Had a leak in the shower and the plumber contracted with AHS came out and replaced the facet cartridge. No problem there, but during the repair, he damaged the shower fixture during the replacement. Once he left, the obvious damage was obvious so I contacted him and...
View full review
1 comment
Anonymous
#1866094

contact the better business bureau

ID
#1930295 Review #1930295 is a subjective opinion of poster.
Pros
  • Fast response
Cons
  • Poor serviceman & very poor followup on the compalint
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
We called them last February 2020 because our ref is not working, so they send a contractor which is AXIS appliance to fix our ref and then the contractor told us that they will call us the next day about the diagnosis of the ref. So they told us the next day that they...
View full review
ID
#1927059 Review #1927059 is a subjective opinion of poster.
Service
American Home Shield Refrigerator Replacement
Preferred solution
replacement of the refrigerator

American Home Shield - 1.7 hour wait to cancell

1.0
Details
They charge you $75.00 just to show up tell you it is not covered. 1.8 hour wait to cancell and $69.00 dollars administration fee to cancell

User's recommendation: self insure not worth $600 year.

View full review
ID
#1926079 Review #1926079 is a subjective opinion of poster.
Location
Allen, Texas

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
Contact American Home Shield Customer Service

American Home Shield Products and Services Reviews

Compare Companies

American Home Shield
American Home Shield
3129 reviews
1.4
VS
Choice Home Warranty
Choice Home Warranty
223 reviews
Compare American Home Shield vs Choice Home Warranty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American Home Shield - Charge an admin fee on cancellations $69.00

1.0
Details
1.8 hour wait for cancellations on hold to asia Charge $75.00 on arrival, then say its not covered

User's recommendation: Self insure not worth $600 a year.

View full review
ID
#1926035 Review #1926035 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Poor business practice
  • You can never get anyone to help
  • Unwillingness to take care of a simple problem
Loss
$69
Preferred solution
Apology

American Home Shield - Pool equipment

1.0
Details

Update by user May 14

I want to join class action suit against America Home Shield

Original review posted by user May 14

When I got my contract I ask specific questions because I have lived in Florida for 40 years. I told the young lady that I have a saltwater pool and wanted to make sure it covered specific parts I was told yes. Last year doing my due diligence I called to make sure the remote was covered the young lady put me on hold for 20min to talk to supervisor, when she came back she said it was covered. I have been trying since late April nothing but run around. They a recording of phone call verifying they said yes, but they told they were sorry but the young lady misinformed me. I have spent hours on hold to get a run around they refuse to up hold their word!!!!

User's recommendation: Find another company.

View full review
ID
#1925665 Review #1925665 is a subjective opinion of poster.
Product
American Home Shield Pool Warranty
Pros
  • Representative
Cons
  • Denies claims most t of the time
  • Unreliable

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
I have been a customer of AHS for 7 years,,,, used them last year (7/2019) to fix an AC unit in Florida Perry Mechanical installed a new compressor that just failed (4/20) I am in the middle of a nightmare now with AHS trying to get a different vendor to fix it again,...
View full review
1 comment
Anonymous
#1862734

It’s not the contractor’s fault that you chose to go with a home warranty, and then decided to go with a temporary fix, instead of asking for a cashout. Obviously, a poor choice was made by the customer, as the contractor was only doing what AHS requires.

AHS only cares if the repair holds throughout the recall period, which is usually Only 60 days. The AHS contractors sacrifice their own reputation in order to remain on the AHS provider list.

All home warranties are scams, and only a fool would expect otherwise. Their promises are too good to be true.

ID
#1923852 Review #1923852 is a subjective opinion of poster.
Loss
$740
Preferred solution
Fix my AC under their warranty with no bogus freon charges($700)

American Home Shield - Complain

1.0
Details
The technician put in a request for a new washer 2 months ago customer service it has been absolutely horrible I have been a customer for 6 years and this is the first time I have been treated this way I still I don't have my washer there is so many misleading things did they, say I spoke to a supervisor she did not know where she was talking about it all I have wasted hours and hours and hours and I still don't have my new washer will you please call me I need to speak to someone regarding this my number is 916-532-4729
View full review
ID
#1921657 Review #1921657 is a subjective opinion of poster.
Service
American Home Shield Washing Machine Replacement
Pros
  • Ahs customer service
Cons
  • Waiting for call back and never getting one
Loss
$200
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.1
Details
American Home Shield\On-Time Plumbing Complaint On Saturday 9 May 2020 after having my sewer line snaked on Wednesday 6 May 2020, I found my sewer drain in the basement once again overflowing and not draining. I contacted the City of Wichita and they came out and said...
View full review
1 comment
Anonymous
#1861822

Home warranties and insurance companies are not built for speed, and are completely useless in an emergency, especially on the weekend and holidays—making the breakdown so much worse. You are basically on your own, or have to suffer through endless inconvenience and frustration. At least you got the problem resolved, and used someone not associated with the *** home warranty business.

ID
#1919727 Review #1919727 is a subjective opinion of poster.
Loss
$3500
Preferred solution
Deliver product or service ordered

American Home Shield - Air condioner

Still not working as trips when running
View full review
1 comment
Anonymous
#1861824

You probably have a bad compressor—but do NOT let AHS replace the compressor! If they don’t outright deny your claim, and offer a repair, do the smart thing!!!!

Ask for a cash in lieu of repair settlement and they will send you a check (eventually) for the amount the repair was going to cost them.

It will be pitifully small, but at least you can pick out your own contractor and buy yourself a new system. If you don’t follow this advice, you will likely be dealing with a fiasco all summer long.

ID
#1918891 Review #1918891 is a subjective opinion of poster.
Location
Frisco, Texas