
American Home Shield
American Home Shield Overview
American Home Shield has 1.4 star rating based on 2741 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend American Home Shield to a friend or colleague.
- Rating Distribution
Pros: Setting up original appointment, Easy payment, Non.
Cons: Customer service, Poor customer service, Service and customer service.
American Home Shield has 1.4 star rating based on 2741 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend American Home Shield to a friend or colleague.
- Rating Distribution
Pros: Setting up original appointment, Easy payment, Non.
Cons: Customer service, Poor customer service, Service and customer service.74% of users think that American Home Shield should improve its Customer Service.
59% of users say that they won't use American Home Shield in the future for similar services or products.Recent recommendations regarding this business are as follows: "Steer clear", "Buyer beware!", "Make it easier to speak to human being", "Buyer Beware. Get these people to show you where they will pay LABOR in their contract!", "Do not buy. It is a waste of time and money.".
Most users ask American Home Shield for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































Very poor customer service
User's recommendation: Steer clear

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to honor contract
To date I’ve filed complaints with the BBB, the Dept of insurance, the AG office, and finally filed for arbitration to try to resolve the matter
Never again.
- Shady contracted companies
- Does not honor contract
- No local customer service
Preferred solution: Cash in lieu for the cost of the replacement of the condenser ($5,855.00), which is much less than the amount of the replacement of both systems.
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE COMPANY, DO NOT PURCHASE!
- Everything possible
Preferred solution: Full refund
User's recommendation: AVOID AT ALL COSTS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo resolution on plumbing repairs that were submitted April 11, 2023
- Terrible communication
- Terrible contractors and terrible service
- Terrible cust service and response
Preferred solution: Full refund
User's recommendation: I’ve never had an issue with AHS like this. I’ve been a customer at this address for 10 years and this is caused me much frustration and anxiety because not only the contractor has totally ignored the repair and diagnosis request but AHS has totally ignored my issues.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Service issues
- Offshore customer service
User's recommendation: Check What vendors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Waiting for a cash out for over 4 months
Company fixed the issue and I have been provided with apology.
- Good for some repairs
- Awful customer service
Preferred solution: I've been waiting four months for a cash out. Which I assume it about $1,000
User's recommendation: be wary, very wary of dealing with them.
Failure to provide services
User's recommendation: Do follow up on your contractor, and do not let take advantage of your customer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Broken Airconditioner for more than 1 year
User's recommendation: DO NOT BUY THIS COMPANY'S PLANS. DO NOT WASTE YOUR MONEY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresolved Service Request
Preferred solution: My ice maker fixed or fridge replaced.
User's recommendation: Avoid this company and service provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo a/c repair for a month in Texas Heat
- Poor customer service
- Unreliable and not helpful
Preferred solution: Full refund
User's recommendation: Do NOT use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAir conditioner taking forever and still not repared
Preferred solution: I want them to fix my ac and not make me wait weeks longer
User's recommendation: Do you want to be treated like me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint Re: AHS Customer Service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Really Bad Customer Service & they billed me for a service which was never done
- Took the service fee 2 weeks ago and still no service
- Customer service is the worst
Preferred solution: Have my washer fixed on or before Aug.17, 2023. Refund service fee and no service fee at all. More real people in CS, a better way in processing problems with urgency
Insurance Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTOTAL SCAM BUSINNESS PRACTICE TO DENY CLAIMS
- Denies all claims and uses poorly rated subcontractors
Preferred solution: Apology
User's recommendation: Check out the reviews of the companies being sent out by your insurance carrier and request another if the reviews are bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolution
Preferred solution: Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal incompetency of both American Home Shield and their "NON QUALIFIED" service technicians
- We cannot speak to anyone in the usa any longer
- Incompetancy is their standard operating procedures
Preferred solution: Appliances repaired by qualified technicans
User's recommendation: Contract with another Home warranty company other than AHS
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My family is having a very similar issue. This company is scandalous. Very unprofessional and rude.