American Home Shield Reviews and Complaints

Most helpful review

Sep 11, 2008 PissedConsumer128835 of Reston, VA

How to beat home warranty companies at their own game

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...

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109 comments

Jul 06, 2022 PissedConsumer2206764 #2206764

Excellent summary of options available.

0 0

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#135027

Location

Reston, Virginia

Product

American Home Shield Warranty

New Reviewer

Aug 11, 2022 Tim C Jre

Awful company! They don’t cover major issues

1.2

We have had a contract with AHS for at least 16 years. They have repaired several appliances and a hot water heater but actually we had to hire our own repairman for that as they dropped the ball big time. Should have dropped them then. This week our AC went out in the...

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#3844951

Location

Farmington, Utah

Loss

$4000

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 10, 2022 martin s Sgf

The worst company I have ever dealt with

1.0

Original review updated by user Aug 11, 2022

The worst ever. 2 contractors, 4 visits total. 5 weeks and I am still trying to get justice. They promised a refund of my $125 because things went so badly. That was just shy of 3 weeks ago. They tell me it was processed, I say BULL. Never again. When I fulfill my contract period, I am done. I suggest you stay away, unless you enjoy frustration.

User's recommendation: Stay away!

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#3840146

Product

American Home Shield Home Warranty

Cons

No way to hold them accountable
Determine who will do the repair
Customer service is not usa based

Loss

$125

Preferred solution

Full refund

Aug 04, 2022 PissedConsumer3824172 of Bakersfield, CA

Horrible customer service

2.3

I placed a repair request online on 7.15.2022. Ref. Service #13373****. No one can tell me anything at the service center other than someone will be contacting me. Here we are 15 plus days out and no one from your service department has reached out to me. I have...

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#3824172

Location

Bakersfield, California

Aug 02, 2022 PissedConsumer3818048 of Daphne, AL

Refrigerator

1.0

Refrigerator not replaced after 2 years of it being deemed by Sears as no longer repairable. Two years!!! Help! I wont pay again until I am compensated.

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#3818048

Location

Daphne, Alabama

New Reviewer

Aug 02, 2022 JOSE M Rwp

OPEN SERVICE

1.7

I'VE HAD A SERVICE OPEN SINCE 06/13/2022 IT'S 08/02/2022 EVERY TIME I CALL FOR THEY SAY THEY WILL CONTACT US AND GIVE US AN UPDATE, I NEVER HEAR BACK FROM THEM. THIS IS VERY UPSETTING. I DON'T UNDERSTAND WHAT IS THE HOLD BACK

User's recommendation: timely customer support.

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#3817142

Loss

$800

Preferred solution

Price reduction

Jul 29, 2022 PissedConsumer3806418 of Modesto, CA

The worst customer service I have ever dealt with in my 60 years.

I called and filed a claim on both my AC units. One not working at all, and the other working but not blowing cold air. It is over 100 degrees outside I called and filed a claim and waited over 48 hours with no call from the Contractor (Quality HVAC, LLC out of Austin,...

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#3806418

Location

Modesto, California

Jul 29, 2022 PissedConsumer3806400 of Sparta, NC

Need to speak with someone of Authority

2.0

We have been customers for over 30 years. Never had one problem until recently. Garage door not working, reported in April, company sent,started teardown of unit, left us stranded. Called so many times trying to get this taken care of. It is the end of July and still no one has attempted to follow up on our calls to AHS.

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#3806400

Location

Sparta, North Carolina

Jul 28, 2022 PissedConsumer3803330 of Philadelphia, PA

Horrible I went without hot water for 10 days!!!!!

1.0

No one would help me except for the very last person (Morgan) everyone else spoke poor English and I went 10 days without hot water sure due to a broken water heater. I could not get any help whatsoever and had to find my own plumber as well as pay out of pocket in hopes I actually receive a reimbursement check. Wow I had to pay 2200 and AHS only paid 1800 supposedly that is if I get reimbursed at all. So with a warranty I had to find my own plumber, pay out of picket 2200 and wait on a reimbursement check and had to pay 400 out of pocket. HORRIBLE HORRIBLE HORRIBLE experience.

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#3803330

Cons

Being on hold over an hour each time
No repair
Pricing

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New Reviewer

Jul 28, 2022 Susan W Bor

They didn't do their job ar all and they were lying

1.0

We called to fix our heat and air,they came and were just playing games making us pay services triple from what we pay normal so we were unhappy with that and then they offered cash out for that problem but they never sent the check so i can say this Home shield is Scamming company that's all.

User's recommendation: Avoid them.

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#3803208

Location

Fort Smith, Arkansas

Cons

Managers not doing job
Fustrating
Hard to get an issue resolved

Loss

$5000

Preferred solution

Full refund

New Reviewer

Jul 27, 2022 Raj K Fvs of Mount Laurel, NJ

Do not renew/Cancellation of 3 contracts notice given by phone

1.1

Hello, I have provided confirmation by phone to not renew two of my contracts, and cancel a third one today. I was told I would receive an email about all three, but have only received email for one. It was frustrating to even talk to one of your phillipines based representatives. Please call me so I can discuss. Do not take this email lightly. Thank you.

User's recommendation: First American home warranty.

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#3800802

Location

Mount Laurel, New Jersey

Pros

Initially good but has gotten flaky

Cons

Do not honor the warranty

Loss

$389

Preferred solution

Let the company propose a solution

New Reviewer

Jul 27, 2022 Heidi R Toz

Need assistance

2.8

Hello, I have been with AHS for a long time, but this service request created a problem. It was created 6-17-22 and completed mid July. I have two a/c systems in my house and they have always been serviced together when I had a problem in the past. This time when I did...

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#3800528

Location

Conyers, Georgia

Product

American Home Shield Warranty

Preferred solution

Deliver product or service ordered

Jul 26, 2022 PissedConsumer3797599 of Houston, TX

Have a receipt for a hot water heater that i bought

3.3

It was to get with someone to understand me I couldn't understand them it was hard someone to give me the website

User's recommendation: Maybe.

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#3797599

Location

Houston, Texas

New Reviewer

Jul 26, 2022 Loretta D Xau

Requested air conditioner service a few hours ago

My air conditioner started blowing air that isn't cold about 7 o'clock tonight. I called and requested service. The recording said I would receive a call within one business day. The forecast for next few days is over 100. I'm 80 years old, have COPD and a heart condition. PLEASE make sure someone comes TOMORROW. I have no one to stay with and can't afford a motel room. Please help me if you can. I'm

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#3795039

Location

Pittsburgh, Pennsylvania

Preferred solution

Your help in getting my central air conditioner fixed.

New Reviewer

Jul 25, 2022 Marcie R Ygo

Horrible Service

1.0

This is the worst home warranty ever. I waited 4 months to get my oven fixed! Had someone come out and look at my oven and worked on two times without fixing it. Coming out for a third time.

User's recommendation: Do not go with this home warranty.

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#3793276

Location

Elk Grove, California

Preferred solution

i want a new oven bought and paid for.

New Reviewer

Jul 25, 2022 Shondanette J

Called customer service twice the English is horrible and refused to let me speak with a supervisor

1.0

If a vendor comes out and deny service why am I not receiving a refund I didnt deny the service. We can pay for a service but ignored when there is an issue. Make it make sense!

User's recommendation: Be cautious.

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#3792997

Location

Riverview, Florida

Loss

$100

Preferred solution

Full refund

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Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5
Value for money	1/5
Warranty	1/5

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Top American Home Shield Reviews

"Does warranty include hauling away old appliance?"

"Awful company! They don’t cover major issues"