Don't waste your money. Problem with refrigerator, sent person twice, but no repair. Just kept saying that's normal for refrigerators. No matter what issue we described. Anything to avoid paying or repairing. More details... Everything in freezer gets frost all over...Read more
called American Home Shield 6/15/2018 to report a stoppage in toilet, was told a contractor would contact be soon. They did set up appointment for 6/18/2018, came to home there for 15 minutes and said could not fix blockage, told me that blockage was from roof vent (I...Read more
I didn't like
- No supervisors to talk to
I called AHS because my A/C unit was making noise. The first contractor showed up and said it was the blower motor and he would have to order the part. When they came the second time, the first tech was sick and they sent a guy that had only been with them a short...Read more
Kings Beach, California
I didn't like
- Poor customer service
- Contractors and custoomer service
American Home Shield - Terrible service can’t talk to anyone at Homeshield!!!!!
They sent one service team out who couldn’t fix the air conditioning vent because they said the problem was a disconnected vent in the wall Then another team was called and they couldn’t fix it either. I tried calling homeshield but no HUMAN answers the phone and you can’t email them!!!!!!!!! This cannot get resolved!!!!!
On a Saturday evening I was out shopping when my husband called to say that our we had no water coming into the house and he had called a company to come and check the well pump. First, it is not that easy to find someone on a Saturday evening to come out and check...Read more
We live in south Texas near San Antonio where it is hot in the summer. Our home central HVAC system stopped working April 1, 2018. We immediately contacted American Home Shield because we have had a home warranty with that company for several years. American Home...Read more
I didn't like
- False information given
- Service representatives and technicians
- Lousy service - both technical and customer
I have called American home shield about my ac...they sent someone to look at ii because it was down...mind you in was 110 degrees outside and 89-90 inside my apartment. they sent someone to look at it...said everything worked just fine and for the past week and half...Read more
The sellers of my newly purchased place bought AHS as part of the settlement when I bought my House - it was purchased in my name as the idea was I can cancel on the day I buy to receive a full refund. It has been 7 months, and over 20 hours of phone time, and they...Read more
I placed a work order on 10 Jun 2018 to have my AC unit repaired. After finding out that a technician would not be available for 4 days, I called to get it expedited. The company that they assigned never showed up for 2 days and then had to order a part. The part was...Read more
American Home Shield - SCAM......... you’ve been warned
Over 2 years working on getting my claim resolved and still no payment. They are the best at taking your money and KEEPING it. You’ve been warned. I see a huge Class action lawsuit in AHS future
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