American Home Shield Reviews and Complaints

Most helpful review

Sep 11, 2008 PissedConsumer128835 of Reston, VA

How to beat home warranty companies at their own game

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...

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110 comments

Jul 06, 2022 PissedConsumer2206764 #2206764

Excellent summary of options available.

1 0

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#135027

Location

Reston, Virginia

Product

American Home Shield Warranty

Oct 06, 2022 PissedConsumer4055299 of Reedley, CA

Service

1.7

Requested service on 9/1 for my refrigerator. Company came out a week later, ordered parts and finally came out on 9/20 to fix fridge. On 9/27, fridge broke down again. Called company to come out ASAP but was told it would be the following week before they could come...

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#4055299

Location

Reedley, California

Sep 27, 2022 PissedConsumer4020913 of Bellevue, WA

Dishwasher replacement is not up to standards

1.0

I pay for this junk warranty, not any longer, dishwasher goes out. Recently remodeled my home with matching appliances and it is very annoying on transferred calls to here to there. Not willing to replace my product with matching product without an substantial up charge. Company stinks. Do not use American Home Shield for any reasons

User's recommendation: Do not use this company.

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#4020913

Location

Bellevue, Washington

New Reviewer

Sep 20, 2022 Calynn Jih

45 days With NO FIX to our washer

1.0

August 6 put a service request for washer not draining. Tech came out 8/11. He supposedly diagnosed the issue. It is now 9/20 and no fix or tech ever came back to repair. I have called over ten times to AHS and another 7-9 times to the vendor LA APPLIANCE who are at...

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#3987153

Pros

Easy to put in a request online

Cons

Horrible in communication
Customer service
Heavy accents with some reps

Loss

$1490

Preferred solution

My washer fixed or replaced as contract states without having to wait 43 days.

Advanced Reviewer

Sep 16, 2022 John V Rex

Corrupt and untrustworthy

1.9

DO NOT TRUST American Home Shield Their promotional literature states that all of their plans, even their base plan, provides protection for: older items; undetectable pre-existing conditions; items without maintenance records; breakdowns caused by lack of maintenance;...

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#3967541

Loss

$125

Preferred solution

Full refund

New Reviewer

Sep 16, 2022 Beulah C Wax

This problem is still not resolved

1.2

No resolution for an 82 year old disabled woman. Has 3 accounts monthly and no AC/Heat resolution. Also no-one follow-up

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#3965687

Location

Mount Laurel, New Jersey

New Reviewer

Sep 11, 2022 Jameesha W

No Emergency Services

1.0

NONE OF THE CONTRACTORS THEY HAVE ON FILE PROVIDE EMERGENCY SERVICE AND WHEN YOU ASK FOR ESCALATION THEY TELL YOU TO CALL THEM IN 4 HOURS. I HAVE AN AC UNIT LEAKING IN THE CEILING AND THE CEILING IS FALLING OUT. I HAVE CHILDREN IN THE HOME AND THEY REFUSED TO SEND...

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#3947379

Location

San Diego, California

Loss

$2997

Preferred solution

24 HOUR EMERGENCY REPAIR SERVICE

Sep 09, 2022 PissedConsumer3940585 of De Soto, MO

You have failed to respond to my service request

1.5

It's been over a month and I still don't have my replace refrigerator. Finally scheduled for delivery on Tuesday the 13tht

User's recommendation: Think twice.

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#3940585

Location

De Soto, Missouri

New Reviewer

Sep 03, 2022 Amanda P Skb

Service request 8/21

1.0

Hi, I have contacted through several times. I have an open service request since 8/21 due to my AC being broken. 8/23 contractor came to my house and put a request for the blower wheel. After not hearing from ahs I have called everyday only to be given the run around...

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#3917074

Location

Merced, California

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New Reviewer

Sep 02, 2022 Debora B Ebu

My family health is in danger: AHS doesn't fix my AC until now

Update by user Oct 02, 2022

Today is October 2nd, 2022. Nothing was resolved.

Our AC still broken and the AHS didn't fixed our AC.

we've been trying to call and sort this out every day. they want to offer the maximum amount of 2 thousand for the repair, but our contract says that the maximum...

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#3916181

Cons

Take too much time to resolve the issue

Preferred solution

I want them to fix my AC as soon as possible. We have been AHS customer for years. I don't wanna lose my family's clothes, my kitchen cabinets, my front door, my wall paint... There is mold everywhere

New Reviewer

Aug 30, 2022 ronald g Ioz

Rip off company

Few months back dryer part on back order over a month. Still gave problems afterwards. Today our AC unit out past 3 weeks with reps stating or rather passing the buck it parts on back order. If you want to save money, time, and sanity gey a trustworthy company. Rip off American home shiels.

User's recommendation: run to another warranty company.

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#3905343

Location

Baton Rouge, Louisiana

Cons

Rip off

Loss

$1200

Preferred solution

find another company

New Reviewer

Aug 29, 2022 Ricardo C Xnw

Slow service regarding my service request.

1.5

Four months ago I requested a service for my microwave and my top oven. The microwave was done but the top oven was not done because according to the technician he has to order the parts. I waited for months until a month ago when I called the customer service to...

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#3900517

Location

Bowie, Maryland

Preferred solution

Answer from you why my oven is not covered with my warranty.

New Reviewer

Aug 27, 2022 Scott S Tmr

Customer service refused to initiate a work order… over 100 degrees and our AC is dead.

1.2

We are in AZ at over 100 degrees and our AC died while PM was being done by one of their Preferred Providers and they would not initiate a service. Apparently they want us to die not a good business model, killing your customers. We were on the phone with the offshore...

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Featured

#3895846

Location

Phoenix, Arizona

Product

American Home Shield Home Warranty

Loss

$500

Preferred solution

Cover what should be.

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Apr 23, 2021

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Aug 22, 2022 PissedConsumer3878306 of Middletown, OH

Air condition unit will not come on

N. N. N. N N. It was supposed to take a week to get a motor and fix my problem. Now it's going on the 3rd week and nothing has been done.

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#3878306

Location

Middletown, Ohio

Aug 20, 2022 PissedConsumer3873033 of De Soto, MO

You have failed to respond to my service request

1.2

Worst customer service ever took forever to get a response and they told me every day for two weeks to give them 24 hours.

User's recommendation: Don't do it.

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#3873033

Location

De Soto, Missouri

New Reviewer

Aug 18, 2022 Terry E Bek

Air comdition

3.6

Do not like auto attendant, would rather talk to a live person. In order to get more and better answer to my questions.

User's recommendation: Ok service do not like auto attendent.

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#3864633

Location

North Richland Hills, Texas

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Location	2/5
Billing Practices	2/5
Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5

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