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We have an emergency with our electric, and when we placed a service call to American Home Shield we were placed on a waiting list of four days before an electrician could come out and fix our problem. Meanwhile, we have no heat in the dead of winter........what kind...
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1.0
Kinzers, Pennsylvania
I didn't like
  • It takes a week or longer for the contract to be honored
#1171102
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I don't know what happened, but we have been a customer of AHS for over 20 years and for the most part, have been satisfied customers. This recent horrible service began with the breakdown of our microwave, which costs approx $600 and which AHS has repaired twice...
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1.0
I liked
  • Alleged benefits
I didn't like
  • Not caring about losing a customer
  • Wait time on telephone always over 30 minutes
  • Not honoring their contract
#1171026
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Bad customer service ... put me on hold for hours literally. Simply just put me on hold forever on the phone.. Either they don't put enough customer service ... Machine says : your call is very important to us, please stay on the line and the next available...
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1.0
I liked
  • Concept
I didn't like
  • Wait time on telephone always over 30 minutes
#1170954
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American Home Shield worst company ever!

American Home Shield
#1172364
1.0
Details
Each time that I have had a claim with American home Shield I have to wait on the telephone for an average of two hours to speak to someone in service. I have recently been without heat for more than two weeks and subzero temperatures. This company needs to be punished.
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Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty

American Home Shield - Heating service

American Home Shield
#1169990
1.0
Details
Awaiting supervisor contact and approval changing service vendor for immediate servicing.
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Service Scheduling

American Home Shield - In hold indefinitely

American Home Shield
#1169605
Dishwasher not working. For three weeks
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American Home Shield - Poor services and high expense over and over same problem

American Home Shield
#1168472
They were expensive, they were not very reliable. I had to call them back in same problem multiple times, pay $75.00 for them to come out and then exorbitant charges on things that they should have covered. In a matter of a few months we paid 1,500 on same air conditioner unit.
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Cannot make personal contact with someone to get delivered dishwasher installed . What do I need to do to get it installed and the nonworking machine removed from the home. We are going into two months with this replacement. Like clock work, you don't fail to get the...
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#1170111
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American Home Shield - Not Worth the Cost
AHS has been nothing but a problem and has fixed one item covered under the warranty correctly. It took 6 months and 3 service providers to fix that one item but they did manage to pull it off. Where the cost comes into play is the amount of time you will waste on the...
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#1169284
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I placed an service order for an emergency plumber to come out due to my basement flooding, which appeared that my sump pump was not working, the vendor that was identified communicated that they would come for repairs, after waiting for about 7 hours the vendor never...
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h.kitchener
h.kitchener

One thing you quickly learn when you have a sump pump in your basement is to always, always have a spare new one on hand for just such an emergency---plus, of course a couple ...

1.0
I didn't like
  • Misleading contracts
#1168233
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OVer the last three month I have had numerous issues related to Washer/Dryer, Hotwater heater and AC, all of which has resulted in delayed response time, wrong part order, replies of uncovered systems even though my coverage included ac issues you needed to read the...
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#1166236
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I called AHS to get refund for service fee I paid online but the contractor call was cancelled, as the problem was resolved. I told the contracting company I do not need service and I was told to get refund for service fee. I called AHS this morning & Customer service...
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#1166213
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They keep telling you they going to call you back and someone else will be calling you I've been waiting over 7 days and still have not gotten a response they send contractors out that really don't know anything and they be trying to sell you their contracts also this...
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#1166176
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i have been a customer with AMERICAN HOME SHIELD for about 10 years and i am very disgusted with the company right now , i have been on hold for 2 hours i had to finally hang up after getting after no one did not answer , had a bad leak under my kitchen sink when i...
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h.kitchener
h.kitchener

Well, well---another dissatisfied AHS customer. Who would have thunk it?

#1166045
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