American Home Shield Reviews

The reason for starting the service request -
The 40-year-old toilet tank leaked on the floor, that I was catching in mason jar emptying daily.
The sink water faucet was constantly running.
The shower head was dripping.
I thought all could be fixed with a gasket or a washer and then it turned into-----
The toilet The United Air temp service manager suggested a chair height toilet since I am disabled. I suggested a toilet with a bidet. The service manager suggested a Kohler which I paid for, and he ordered on 1/30/25. I received a paid invoice the next day and I noticed he ordered the wrong toilet. I called United Air Temp 7 times, talking to a different rep each time to try and resolve the problem.
The toilet was installed on 3/13/25, 1 ½ months later after it was ordered.
Bidet Never having used one there was no user manual. Reading the bidet installation instructions, under nozzle options, I noticed there are two additional nozzles supposed to be provided, each with a different spray intensity. These nozzles were not provided. I searched the internet for a user manual with the only number provided in the installation instruction manual. 1548***-*-A user manual does not exist. Although a space was provided on the front cover of the installation instructions to write in the model number it was not filled in. What is the model number of the Kohler bidet seat you installed?
According to the tech the Kohler Bidet is not functioning due to a malfunctioning part, but 30-day warranty still started today 3/13.
Leaning back on Kohler makes thumping noise that can be heard throughout the house.
Standing up on Kohler makes thumping noise that can be heard throughout the house.
Water fill tank much noisier than the old American Standard toilet.
Malfunctioning 40-year-old toilet shut off valve flooded bathroom floor when tech (no longer employed by United Air Temp) attempted to turn off without shutting off water main
Seat and lid (seem to be made of flimsy plastic), seat on Kohler is offset to the right from bowl.
No mention for offset price credit of $629 Kohler vs. new American Standard toilet. New information- someone is saying it was my decision to pay for a new Kohler toilet when it was the service tech manager who suggested a Kohler toilet, since he could not fix my 40-year-old leaking toilet.
Techs left the old toilet and cardboard boxes in the front yard. My daughter broke down boxes and added them to our recycling.
The faucet new information Remember I was telling you that my newly installed faucet was loose? Well, it is now literally falling apart. The copper water pipes are banging around below the faucet under the sink, each time I turn the water on or off. The faucet moves up and down and side to side. Sloppy, sloppy work.
Water pressure is 25% of the old faucet. Very, very disappointing.
No hot water from the new faucet
Sink drain plug is not installed (laying on sink counter). Can lose anything, any time with an open hole on the sink
A broken sink shut off valve, during faucet installation, soaked everything in sink cabinet which was all thrown away being soaked with water. The same tech that did not learn his lesson the first time with the 40-year-old toilet shut off valve (yes, the same tech that does not work at United Air temp anymore). My daughter turned off the water main in the basement and then the tech continued. Tech used wet/dry vac to clean up water under the sink and on the floor from both broken water shut off valves. My wife and daughter mopped up the remaining water after techs left, in the bathroom as well as in the basement.
Dripping shower head:
They forgot to order the part.
They said they would be back to fix the problems, ON THE NEW INSTALATION, listed above on 3/17/25. It is now 5/5/25, no one showed, no one called. I am at my wits end with United Air Temp as well as American Home Shield.
I have not heard from anyone for the past 6 weeks to fix the problems with the NEW INSTALLATION and 1 ½ months after the parts were ordered on 1/30/25. I cannot use the bidet, that I have never used before but anxious to use, considering my bathroom issues, I have *** in my sink with the faucet moving around and still have a dripping shower head, now for almost 3 months increasing my water bill.
My heart sunk when I read your email this morning. I could not believe you wanted me to explain the problems all over again, after I have already described in detail, with 10 or 15 emails I have already sent you, dating back to 2/25/25.
5/7/25 United Air Temp visit scheduled for 9-10 AM (arrived just after 11AM) after waiting for a recall promised 3/13/25 by tech who no longer works at United Air Temp. My responses from earlier email to CSR with no action taken are in quotes.
I thought all could be fixed with a gasket or a washer. The new tech said all problems could have been fixed per my suggestion. The service tech manager on 1/30/25 visit said everything needed to be replaced as new.
Bidet Never having used one there was no user manual. Reading the bidet installation instructions, under nozzle options, I noticed there are two additional nozzles supposed to be provided, each with a different spray intensity. These nozzles were not provided. Although a space was provided on the front cover of the installation instructions to write in the model number it was not filled in
The new tech said he had no idea what the model number is. He had no idea where the two missing nozzles are and in fact, they dont install bidets or work on bidets saying their company absorbs the cost of installation or repair. I asked the tech why the service manager visiting on 1/30/25 recommended the Kohler toilet and bidet that I paid $629 by credit card, if they are not supposed to install them. He said customers usually go through Lowes or Home Depot for the purchase. No one is interested in resolving the missing nozzles or missing user manual or bidet user manual
Standing up on Kohler makes thumping noise that can be heard throughout the house.
New tech said he could do nothing about it.
I pointed out the faucet, how loose it was, and the tech was shocked to see it was a new installation on 3/13/25. The new tech found the problem saying the 3/13 tech installed the 2 pieces backwards to hold the faucet, although the 3/13/25 tech at least mounted the new faucet square to the sink where the new tech did not. I guess it is better than flopping around.
Sink drain plug is not installed (laying on sink counter). Can lose anything, any time with an open hole in the sink
The new tech said they really dont make those kinds of repairs. I pointed out the 3/13/25 water break that the tech broke while installing the new faucet. He checked his truck for the broken piece, saying since I have an older sink, he did not have the piece the previous tech also broke but said he would have it, if he had got a chance to restock his inventory yesterday. He told me to call American Home Shield and ask for a recall for a tech to come back out to fix the sink problem. This is the most convenient way for techs to complete work orders, appearing to do a good job sent to United Air Temp, although there is still an unresolved problem. They just dont way to admit there is still a problem, cya. It is a work around the system. The tech had me sign the ticket saying everything was repaired but in fact it was not citing verbally the recall ticket. While we were chatting, I asked him if he could smell the musty/mildew smell under the sink cabinet. I told him it was due to the 3/13/25 visit where the tech flooded the sink cabinet/floor and basement and broke another water line during the toilet installation.
My daughter went into the basement to start some laundry after dinner saying the basement is flooded, the drywall is soaked and there is even water on the wall on the outside on the house and under the siding. My wife and daughter put a large plastic storage container under the water leak to catch the water leak until the problem could be found upstairs. While my wife and daughter were trying to clean up the mess in the water-soaked basement, I found the stream of water in the newly installed bidets water hook up during todays visit. Being disabled I had my daughter turn off the water shut off valve immediately that the tech installed today.
I called United Air Temp reporting the problem, created by their tech today, saying water was running from my bathroom to my basement today for 8 hours before my daughter discovered the problem, when she went into the basement starting the laundry. They told me to call American Home Shield for a recall. I asked why since their tech created the problem. They said it is procedure for a recall. I called American Home Shield and explained the problem and that United Air Temp said I needed a recall. After 32 minutes, mostly on hold talking to United Air Temp the recall ticket was issued. United Air Temp told American Home Shield, that I signed off on a completed work order. That is when I realized I was tricked, signing off on the work order with an unmentioned recall ticket not appearing on the work order to United Air Temp that the tech would have had if he restocked his truck the day before. I suggested to American Home Shield while fixing the water break, United Air Temp could also fix the broken sink added to the recall list. United Air Temp called me saying I was on call for tomorrow, 5/8/25. Frank from American Home Shield called me back saying the best they could do was next Tuesday 5/13/25, the day after my wifes knee replacement surgery. No one is taking responsibility for the water damage in the basement in any of the three water breaks caused by the United Air Temp tech, American Home Shield called me back and due to miscommunication, I am on call for tomorrow 5/8/25. As of 2 PM, I am still waiting for the call back.
I received a call about 4 pm saying Sergio was on his way and he would be coming about an hour from Baltimore. I thought thats quite a commitment for an on-call basis. He found the 8-hour water leak in our basement, which was a water connection that was not tight from yesterdays tech. Sergio did his best to try and fix the sink and left about 6 pm saying I did not need a recall ticket, where he would arrange to get the sink repaired and to call him if it did not, saying someone would call me for scheduling. Sergio was easily the most polite and informative tech to date.
So, who is going to pay for the water damage from the three water leak events? Who knows what hidden damage there is, that wont show for years, specifically the bathroom where the water that got behind the siding (spent thousands of dollars with Power Home remodeling to encapsulate our home to protect it from water damage, guaranteed for life, but probably dont guarantee water damage coming from inside the home), the water also ran down the basement cement on the outside of the house. My daughter is also concerned that sitting down on the toilet upstairs, I may end up in the basement, falling through the floor with the 3 water events, especially the last 8-hour leak, next to the toilet, from an untightened water line.
United Air Temp arrived on 5/14/25 about 11:15 am, scheduled to arrive at 10:30 am. He called earlier saying the incorrect parts were ordered and he was waiting for the correct parts. He was difficult to understand with his accent. I asked him if he could smell the mildew from under the sink from the broken water line from 3/13/25. He later suggested the sink cabinet should be replaced but never said who should pay for it. He then pointed out he was the original manager who came out the first time on 1/30/25. I did not recognize him. He said he was the manager of 5 groups in the local area with 5 employees in each group although there were 3 employees in one group (guess which one). He said when he worked in Virginia it ran much smoother. Gosh he is difficult to understand and could explain some of the disarray. He said they are not supposed to install my bidet and had to eat the costs of the bidet as well as the installation. It made me wonder why he as a manager of 5 locations would accept the order of the bidet, that I did not know at the time, that it was a separate entity never having used, seen or looked to purchase a bidet. Why would he, as a manager, not say anything at the time of purchase while paying $629 for what I thought was for the Kohler toilet with bidet. That would explain why the toilet showed up without the bidet that I thought was one unit. It would also explain the one- and one-half month delay with the Installation. The tech replaced the pipe assembly, and I think he called it the pop-up assembly, and I could now fill my sink with water, and not have *** in my sink to drop things into, like a ring in the drain trap, since 3/13/25. He left about 12:15PM just before Mary and Rachel left for Mary's physical therapy session after getting her knee replaced on Monday.

My name is Robert Howenstine. My address is 115 Alder Cir, Saint Simons Island, GA 31522.

Phone: 812-208-****. Email address is bhowenstine@***.com. I was formerly a 2-10 home warranty customer. I understand that American Home Shield has purchased 2-10 and that my warranty is now with American Home Shield.

I submitted a claim on my built-in Frigidaire oven and the service representative declared it unrepairable. 2-10 gave me a choice for replacement, and when it was delivered, it was the wrong size. I was advised to cancel the delivery and reorder. Please submit to me my new choices for replacement.

Here is the information that you need for this action. Robert Howenstine 115 Alder Circle Saint Simons Island, GA 31522 bhowenstine@***.com 812-208-****

oxidation and rusting - see pica after more cleaning. *** just returns worse and worse each time.

base of inside of stove integrity is lost with seemingly millions of hairline cracks, aeration, and moisture causing rust. tech says it cannot be repaired, base is part of stove-built-in. sears cannot find any tech's noted after we saw one submit replacement request - since November 2025, issues. 9 appointments, 7 missed as I am awaiting sears technicians to show up.

I watched tech type in replacement of entire range recommended. sears closed work order as if they repaired it. I refuse to pay for another appliance on my own when they have been paid $11K or more thus far. then they claimed they did not receive payment again when in reality they owed me for service calls I canceled far in advance.

currently, I am as a result of American Home Shield's negligence and failure to render services: 1. ingesting rust particles from rusted range. 2. eight appointments promised only two kept as I am taking time off to remain home all day for technicians who never show.

3. when they did show I saw them place their recommendation in the notes to recommend replacement and pressed send to sears. 4. now since last week April 02, 2026 AHS claims they do not see the recommendation I saw the technician place into the system via his work device.

5. now they say at AHS they see no recommendation for a range replacement. 6. this has been going on since 11/2025 whereas *** claimed I owed them $200 and as of last month they pretend they reimbursed me.

I cannot see the credit. 7. as of April 9, 2026 they started again pretending I did not pay for previous months which I have proof I did. 8.

this account has had a total of $11K paid into it that AHS has received and won't replace a simple stove after paid out of pocket for the following they apparently now do not cover: A. fireplace - $3,500 B. leak in yard, was not under house so it cost me $1,800 out of pocket C. brand new refrigerator they would not replace - $1,700 out of pocket D.

plumbing (at my rental property) they said they do not cover, $5K out of pocket is what I paid E.

stress and duress techs not showing up cost me 8 days of work... do the math, say no to American Home Shield.

Plumbers have been out 3 times and now the hot water faucet is leaking. I have claimed repeatedly under the trailer to turn off.

I am a 75-year-old woman with blood clots. They are to come July 7, and I've been charged a service fee AGAIN for things that have not been fixed; always the same problem. I want the $125 service fee returned asap, and the whole faucet needs to be replaced. The last guy tightened it so tight I couldn't move it.

Now hot water is running through because of it for about a week, and I can't fix it. I want my money returned asap, or I will cancel the policy. It's not fair for women my age and on social security to keep paying double when the problem is never fixed.

I will expect my $125 returned no later than Monday and a knowledgeable guy out to fix it. I thank you so much for your help.

Called for AC service on July 16, no return call for 24 hours. The next day, I was on the line with a tech who told me to vacuum the unit, check breakers, and do my own troubleshooting (and to go buy a shop vac).

I did this, and on July 17, I called again - new dispatch estimate of July 27. There was no way to escalate; the provider offered to do the job outside of the agreement as he had trouble getting paid by AHS, and the unit is still down. Now, on July 22, I am trying to cancel the agreement and I'm told the hold time is 50 minutes and they will call me back. That call was at 7 am this morning, and it is now 3:45 pm ...

no call back. Don't go here.

Update - It is 07/27 @ 12:17 PM - service has not been completed, AHS called to "reassign" my vendor, extending the E service another 28 hrs. (Tuesday (28th) by 4 pm.

Absolutely fraudulent.

My claim was approved for emergency status on Friday, July 24, at approximately 3:30 PM due to the extreme heat and the associated health risks. At that time, the National Weather Service had issued an Extreme Heat Warning, which remains in effect through Monday, July 27, at 8:00 PM.

Despite the emergency approval, I have not been contacted by any assigned vendor. Sunday I was informed that I could not hire my own licensed HVAC contractor, that the cost of a hotel would not be covered, and that I would need to wait an additional four hours for a new vendor to be assigned and accept the work order.

I was then told the newly assigned vendor could take up to another 24 hours to respond.

This means that an emergency service request approved on Friday afternoon may not receive service until Monday evening at the earliestapproximately three days after the emergency was approved.

Given the extreme temperatures and the lack of timely emergency assistance, I had no reasonable alternative but to hire my own licensed HVAC technician to restore cooling to my home. I also had to purchase a portable air conditioner to prevent my pets from suffering heat-related illness or death, and I incurred the expense of one night in a hotel because my home was unsafe to occupy without adequate cooling.

I fully expect to be reimbursed for the emergency HVAC repair, the portable air conditioning unit, and one night's hotel accommodations, as these expenses were necessary solely because emergency services were not provided within a reasonable timeframe.

I have my oven display not working. I cannot operate my oven without the temperature display.

The technician came and told me that the display is not working and he is going to place the order for the part and let me know when the part is in stock. In the meantime, I got an email from AHS that my service request is denied because no mechanical part is broken and the oven display is working fine without the display! Does it mean they do not cover electronic parts? In the past, AHS also denied my request to replace broken plastic parts in my overhead microwave oven and washing machine.

AHS will find illogical excuses to deny your legitimate claims.

This service is truly a RIPOFF service. Stay away, not worth doing business with this company.

A non-English speaking contractor (Russian I think) was supposed to fix my dryer. The first time he came here, he worked hard and replaced a part, which I really appreciated. After that, the dryer would get warm but not hot, so we had him return. He was here for around 10 minutes, and decided it's broken (he said the word "broke") and needed to call AHS to find next step." AHS received a claim about our broken dryer since it couldn't be repaired. About a week later we got a message that our claim was denied because the diagnosis was that it was the ventilation system. Why would they submit a claim because of the ventilation system in the first place? But he never said the word "Vent" and it doesn't make any sense. He said it was broken. I actually have the receipt which says on the Service Performed area of the receipt "Not even heat" or not even hot or maybe the heating wasnt even, but his lack of English isn't my biggest complaint other than he should be able to communicate what the issue is. After EXMORE REPAIR SERVICES INC initiated the claim, they later said the diagnosis was the ventilation system. So he lied to one of us.

After that I went into the chat and spoke with Michael who kept saying thats what they said. At first I was trying to make a complaint about EXMORE REPAIR SERVICES INC lying to one of us causing us to get denied a claim, but now I was getting pissed off at the customer service person who either didnt want to do the paperwork of just didnt care because he was insinuating I was lying to him.

I asked several times to speak to a supervisor, and finally toward the end I was very irate because he just wasnt listening to what I was telling him (or blatantly ignoring me). Never let me speak to a supervisor about this.

Finally, as I was screaming mad at his lack of social intelligence, he offers to send someone over for a second opinion and that I would be responsible to pay it if they have the same diagnosis.

The amount we have to pay each month has gone up several times and so has the service fee. The LEAST AHS could do is look into it for us. The could send an expert over to verify; especially because my receipt says NOTHING about the vent being the issue. If it was, I would have taken care of it already and we would be drying our clothes by now.

AHS is worthless! There should be a limit to how many times a customer can call someone over before AHS would replace the faulty item. They also need to provide their Customer Service with training on how NOT to imply the customer is lying. They shouldnt be taking sides on an issue. They could call them and ask them why they told us something different than what they told AHS. Even do a three way call so nobody feels safe and we can hash it out over the phone. *** ridiculous. Michael is an ***

My AC went out. I called AHS; they sent someone out to verify.

They came back saying that my AC needed to be replaced. Repairs were approved. AHS ordered a replacement, but it was the wrong one. A new unit needed to be ordered.

I cannot get the tracking number; I can't get any information on the new unit. It has been going on five weeks without any AC. The temperatures in Barstow, CA, have been over 105 degrees for the last five weeks. I cannot get any information on my service call.

I've had to put out for hotels and eating out. They will not reimburse me for any of it. PITA!

My wife and I are in our 60s with no way to cool down except to go to Walmart and walk around. This is a terrible company.

Paying $50.00 a month over a year with only one A/C claim that cost $125.00. The A/C company sent for service a limited experienced repair tech.

Then, after much thought, I tried to contact them to cancel, and they sent me through a very long runaround. First, the chat took forever; then, the chat tried reselling the service after I made it clear to cancel the contract. Then they said I had to talk to someone else by phone, who then tried again to sell me on staying. This whole process took 1 hour and 15 minutes.

I would not recommend this service unless you have a home that is falling apart, but then you may or may not get the service you need.

Once finally canceled after 2 hours (now) they charge me $50 cancellation fee for administrative effort!!!

They should pay me for my time it took to cancel this. Horrible service.

I am incredibly frustrated with the complete lack of urgency, conflicting information, and awful customer service from American Home Shield.

I filed a claim for a pool leakan issue causing thousands of gallons of water to waste away dailyand was assigned a contractor. After the company failed to contact me, I called AHS.

The representative explicitly told me that if the contractor didn't reach out by the next day, I could call back and they would reassign the order. I tried contacting the contractor several times myself with zero response.

When I called AHS back to have the order reassigned as promised, they completely went back on their word. Despite knowing that my pool is actively leaking thousands of gallons of water, they told me I just have to wait "several more days" for a response.

Fed up, I decided to cancel my service. AHS makes it incredibly hard to cancel.

I had policies for two separate properties with them, and it took hours of jumping through hoops just to terminate my accounts.

They clearly do not care about serving or retaining loyal customers. Save yourself the headache and go with a company that actually values your time and property.

Do not waste a single *** on American Home Shield (AHS) or their joke of a contractor network, including Summit. They operate a total racket that belongs under a fraud investigation, not running a legitimate business.

You pay your premiums faithfully, but the second a major system breaks down and you actually need them, the scam begins.

They use weaponized fine print, endless delays, and incompetent contractors to avoid paying out. When they finally do send someone out, you are hit with massive, hidden out-of-pocket costs, or they just flat-out deny coverage for completely fabricated reasons. It is a calculated runaround designed to exhaust you until you give up and pay for the repairs yourself.

If it weren't for the mandatory arbitration clauses hidden in their contracts to protect themselves, they would be facing a $100 million class-action lawsuit for how they treat hard-working people. It is shameful that companies like this are allowed to operate in this country.

Save your money, skip the home warranty nightmare, and find an honest, independent local contractor instead.

AHS is a total rip-off and Summit is a complete joke. You have been warned!