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How to beat home warranty companies at their own game

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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109 comments
#2206764

Excellent summary of options available.

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ID
#135027 Review #135027 is a subjective opinion of poster.
Location
Reston, Virginia
Product
American Home Shield Warranty
New Reviewer

Awful company! They don’t cover major issues

We have had a contract with AHS for at least 16 years. They have repaired several appliances and a hot water heater but actually we had to hire our own repairman for that as they dropped the ball big time. Should have dropped them then. This week our AC went out in the...
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ID
#3844951 Review #3844951 is a subjective opinion of poster.
Location
Farmington, Utah
Loss
$4000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

The worst company I have ever dealt with

American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
American Home Shield - The worst company I have ever dealt with
Original review updated by user Aug 11, 2022
The worst ever. 2 contractors, 4 visits total. 5 weeks and I am still trying to get justice. They promised a refund of my $125 because things went so badly. That was just shy of 3 weeks ago. They tell me it was processed, I say BULL. Never again. When I fulfill my contract period, I am done. I suggest you stay away, unless you enjoy frustration.

User's recommendation: Stay away!

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ID
#3840146 Review #3840146 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • No way to hold them accountable
  • Determine who will do the repair
  • Customer service is not usa based
Loss
$125
Preferred solution
Full refund

Horrible customer service

I placed a repair request online on 7.15.2022. Ref. Service #13373****. No one can tell me anything at the service center other than someone will be contacting me. Here we are 15 plus days out and no one from your service department has reached out to me. I have...
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ID
#3824172 Review #3824172 is a subjective opinion of poster.
Location
Bakersfield, California

Refrigerator

Refrigerator not replaced after 2 years of it being deemed by Sears as no longer repairable. Two years!!! Help! I wont pay again until I am compensated.
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ID
#3818048 Review #3818048 is a subjective opinion of poster.
Location
Daphne, Alabama

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Verified Reviewer
New Reviewer

OPEN SERVICE

I'VE HAD A SERVICE OPEN SINCE 06/13/2022 IT'S 08/02/2022 EVERY TIME I CALL FOR THEY SAY THEY WILL CONTACT US AND GIVE US AN UPDATE, I NEVER HEAR BACK FROM THEM. THIS IS VERY UPSETTING. I DON'T UNDERSTAND WHAT IS THE HOLD BACK

User's recommendation: timely customer support.

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ID
#3817142 Review #3817142 is a subjective opinion of poster.
Loss
$800
Preferred solution
Price reduction

The worst customer service I have ever dealt with in my 60 years.

I called and filed a claim on both my AC units. One not working at all, and the other working but not blowing cold air. It is over 100 degrees outside I called and filed a claim and waited over 48 hours with no call from the Contractor (Quality HVAC, LLC out of Austin,...
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ID
#3806418 Review #3806418 is a subjective opinion of poster.
Location
Modesto, California

Need to speak with someone of Authority

We have been customers for over 30 years. Never had one problem until recently. Garage door not working, reported in April, company sent,started teardown of unit, left us stranded. Called so many times trying to get this taken care of. It is the end of July and still no one has attempted to follow up on our calls to AHS.
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ID
#3806400 Review #3806400 is a subjective opinion of poster.
Location
Sparta, North Carolina

Horrible I went without hot water for 10 days!!!!!

No one would help me except for the very last person (Morgan) everyone else spoke poor English and I went 10 days without hot water sure due to a broken water heater. I could not get any help whatsoever and had to find my own plumber as well as pay out of pocket in hopes I actually receive a reimbursement check. Wow I had to pay 2200 and AHS only paid 1800 supposedly that is if I get reimbursed at all. So with a warranty I had to find my own plumber, pay out of picket 2200 and wait on a reimbursement check and had to pay 400 out of pocket. HORRIBLE HORRIBLE HORRIBLE experience.
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ID
#3803330 Review #3803330 is a subjective opinion of poster.
Cons
  • Being on hold over an hour each time
  • No repair
  • Pricing
New Reviewer

They didn't do their job ar all and they were lying

We called to fix our heat and air,they came and were just playing games making us pay services triple from what we pay normal so we were unhappy with that and then they offered cash out for that problem but they never sent the check so i can say this Home shield is Scamming company that's all.

User's recommendation: Avoid them.

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ID
#3803208 Review #3803208 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Cons
  • Managers not doing job
  • Fustrating
  • Hard to get an issue resolved
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Do not renew/Cancellation of 3 contracts notice given by phone

Hello, I have provided confirmation by phone to not renew two of my contracts, and cancel a third one today. I was told I would receive an email about all three, but have only received email for one. It was frustrating to even talk to one of your phillipines based representatives. Please call me so I can discuss. Do not take this email lightly. Thank you.

User's recommendation: First American home warranty.

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ID
#3800802 Review #3800802 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Pros
  • Initially good but has gotten flaky
Cons
  • Do not honor the warranty
Loss
$389
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Need assistance

Hello, I have been with AHS for a long time, but this service request created a problem. It was created 6-17-22 and completed mid July. I have two a/c systems in my house and they have always been serviced together when I had a problem in the past. This time when I did...
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ID
#3800528 Review #3800528 is a subjective opinion of poster.
Location
Conyers, Georgia
Product
American Home Shield Warranty
Preferred solution
Deliver product or service ordered

Have a receipt for a hot water heater that i bought

American Home Shield - Have a receipt for a hot water heater that i bought
American Home Shield - Have a receipt for a hot water heater that i bought
It was to get with someone to understand me I couldn't understand them it was hard someone to give me the website

User's recommendation: Maybe.

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ID
#3797599 Review #3797599 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Requested air conditioner service a few hours ago

My air conditioner started blowing air that isn't cold about 7 o'clock tonight. I called and requested service. The recording said I would receive a call within one business day. The forecast for next few days is over 100. I'm 80 years old, have COPD and a heart condition. PLEASE make sure someone comes TOMORROW. I have no one to stay with and can't afford a motel room. Please help me if you can. I'm
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ID
#3795039 Review #3795039 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Your help in getting my central air conditioner fixed.
New Reviewer

Horrible Service

This is the worst home warranty ever. I waited 4 months to get my oven fixed! Had someone come out and look at my oven and worked on two times without fixing it. Coming out for a third time.

User's recommendation: Do not go with this home warranty.

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ID
#3793276 Review #3793276 is a subjective opinion of poster.
Location
Elk Grove, California
Preferred solution
i want a new oven bought and paid for.

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Verified Reviewer
New Reviewer

Called customer service twice the English is horrible and refused to let me speak with a supervisor

If a vendor comes out and deny service why am I not receiving a refund I didnt deny the service. We can pay for a service but ignored when there is an issue. Make it make sense!

User's recommendation: Be cautious.

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ID
#3792997 Review #3792997 is a subjective opinion of poster.
Location
Riverview, Florida
Loss
$100
Preferred solution
Full refund

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