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service ahs customer customer service home repair water heater warranty phone problem
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2.4
Details
American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called.. the came out and said low on Freon, so I paid...
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9 comments
Mostafa
#1818322

They are out to get your money and don’t want to pay your claim!!!! They say a new gas furnace should only cost $400.00 what a joke I had to pay 3000.00 don’t use them!!!!!!!

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Featured
ID
#1487132 Review #1487132 is a subjective opinion of poster.
Service
American Home Shield Heat Pump Repair
Pros
  • Friendly people to talk to
Cons
  • Being told a super will call you and doesnt multiple times
  • Fact that they wont honor the warranty
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Most helpful review
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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90 comments
Anonymous
#1828414

But just know... do not tell anyone your gonna do it yourself because the EPA and states have codes that require anyone that handles the old stuff with a Section 8 refrigerant cert.

They have anonymous complain reporting for any you suspect of doing any kind of work with refrigerant not being qualified. Not making that up... read it for yourself on the EPAs site. Research goes a long way.

If it's not the old stuff R-22 I think your good. But look it up...

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ID
#135027 Review #135027 is a subjective opinion of poster.
Location
Reston, Virginia
Product
American Home Shield Warranty
1.0
Details
American Home Shield - Bait and switch
They are failing to service a senior citizen client of mine on a concerning safety claim in a timely manner. After he paid top dollar for a home warranty he is getting slow, non-priority treatment on an electrical issue thats presenting many safety issues: crackling...
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ID
#1966298 Review #1966298 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • No emergency action
  • Highly question the competency of contractors they hire
  • Long wait time for technician appointment
Loss
$630
Preferred solution
Apology, admission of negligence, immediate order to outside service person

American Home Shield - Didn't recieve the service I need

1.1
Details
I placed service request on 5/29 and made sure to tell the customer services that the unit i have is old fashion and need specialized technician but they assured me all their technicians and contractors are well trained and they will be able to fix it. First contractor checked the appliance diagnosed the issue and next day the request was transferred to another contractor to fix it. But they apologized for not being able to fix it. I've been tying to contact American Home Shield for 2 days and no one of the customer services is picking up the phone. The website doesn't give you the option to email customer services or anyone else. The issue is still one and they already charged me for the service request fee $100.
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ID
#1965436 Review #1965436 is a subjective opinion of poster.
Location
Annandale, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
I am a permanent and totally disable Veteran. Last year in June I begin experiencing issues with one of my AC units. I went all summer with no air while AHS sent out contractors that never fixed the problem but always tried to up sale me on a new unit. Finally, in...
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ID
#1963781 Review #1963781 is a subjective opinion of poster.
Location
Lithonia, Georgia

American Home Shield - Absolute NO service from AHS - do not respond or take phone calls- send out incompetent contractors - my refridgerator has been out 4 weeks - fixed three weeks ago and broken with same problem 2 days

1.5
Details
My fridge is broken and has been for 4 weeks - contactor sent out by AHS waited 5 days after they recieved the part and came and installed it knowing that it was a bandaid and not a repair and sure enough, two days later it quit cooling again- and after i had stocked freezer and fridge again- now ive lost another $300 in additiom to the &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;800 i lost the forst time

User's recommendation: Look elsewhere.

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ID
#1963106 Review #1963106 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Service
American Home Shield Refrigerator Repair
Cons
  • Lying by customer service reps
  • Customer service told us we had to wait five days
  • Making customers wait for weeks without any claims updates
Loss
$850
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
This all started with an inquiry for coverage about a inop garage door, to find out the only way to verify if it was covered is to pay the service fee and have a repair company check it. Of course not covered, paid a service fee and labor to the repair company. When...
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ID
#1962202 Review #1962202 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Customer service is something they refuse to give
  • Total waste of money
Loss
$640
Preferred solution
Price reduction

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American Home Shield - Horrendous customer service. Unable to contact by phone or email

1.0
Details
Sat on hold because too busy for 45 minutes then finally connected but put on hold again as she was goigong to transfer me to proper site

User's recommendation: go with a different company.

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ID
#1960292 Review #1960292 is a subjective opinion of poster.
Location
Cantonment, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details
I have been a member of AHS since 2016. I have made payments many in full, and I never missed one payment. I requested service in March this year. On March 28, 2020, American Home Shield sent Greenway services to my house, I have papers to show Greenway came to my...
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ID
#1957608 Review #1957608 is a subjective opinion of poster.
Cons
  • Refuses to correct their mistakes
Preferred solution
Deliver product or service ordered

American Home Shield - Lack of service

I requested service for my AC unit. They took $108.65 out of my back acct but I never received service. Ive spent 3 days and over 2 hours trying to reach this company.

User's recommendation: Don’t use this company.

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ID
#1956373 Review #1956373 is a subjective opinion of poster.
Loss
$814
Preferred solution
Deliver product or service ordered

American Home Shield - I need my furnace and AC fixed

I was told a contractor would call but no one did. When I called the # given to me it was a plumber. $108.75 was withdrawn from my account when I didnt receive service. Ive spent 3 days and more than 2 hours trying to reach this company but cannot get through

User's recommendation: Don’t waste your money with this company!!

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ID
#1956364 Review #1956364 is a subjective opinion of poster.
Location
Tonawanda, New York

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
Contact American Home Shield Customer Service

American Home Shield Products and Services Reviews

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American Home Shield - Plumbing not repaired.

Leak under home. Plumbers came out checked and said there was a leak at a tee. Said they could not repair it without first installing a pressure restrictor. They said it was a law. Contacted AHS to complain. I was told they would investigate and call me back. Its been a month and I still have not received a call. Meanwhile my neighbor checked the tee. He said it was not leaking. So whats going on here. Meanwhile while Im out $100.00. What a rip-off.
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ID
#1955555 Review #1955555 is a subjective opinion of poster.
Pros
  • More than happy to take my money
Cons
  • Lack of a call-back feature when waiting on hold
Loss
$100
Preferred solution
I want my leak repaired.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American Home Shield - Not responsive. Crooks, don’t use.

1.0
Details
They had to replace a AC unit. Then they and there subcontractors stopped answering there phone altogether. These Gus are crooks. Should be sued and put in jail. I go some place else.

User's recommendation: Don’t use.

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ID
#1955089 Review #1955089 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Whole experience has been beyond frustrating
Loss
$3000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American Home Shield - Worst experience ever

1.0
Details
I have been going through American Home Shield to get my heat pump fixed. Its has now been three weeks. First they ordered the wrong compressor and now its been over a week and still nothing has been ordered and told the parts are still probably three more weeks out and thats when they get around to ordering the. Asked for a cash in offer to replace myself. The offer given wouldnt even come close to getting the parts. Have been trying to get ahold of the parts department and have been told someone would call me back the same day. Going on day three contacting them. Have been a hold for 40 minutes only to be disconnected. Now on hold again.

User's recommendation: wouldnt.

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ID
#1953971 Review #1953971 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

American Home Shield - We are not getting the service we paid for

1.0
Details
We are going 11 days without a working refrigerator because AHS keep giving us the runaround.

User's recommendation: Do research and beware.

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ID
#1953313 Review #1953313 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American Home Shield - Problems getting the right contractor

I have completed the application online, called 4+ times, and still cannot get the right contractor to fix my septic system. I have been on hold for over an hour, on one call, and have been hung up on every time I have called. My septic system is overflowing and will enter the tub, shower, and all over the back yard. FYI I have already had the $75 co-pay pulled from my bank account.
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ID
#1952348 Review #1952348 is a subjective opinion of poster.
Cons
  • Being on hold and simply awful incompetent service
  • Still relies on stone age faxes
Preferred solution
Deliver product or service ordered

American Home Shield - Status of repair

1.0
Details
Ive been waiting almost 3 months for a refrigerator repair- orders wrong parts 2 x, offered but out and took offer back, wont answer the phone still waiting on parts

User's recommendation: Buy from another company.

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ID
#1951633 Review #1951633 is a subjective opinion of poster.
Service
American Home Shield Refrigerator Repair
Pros
  • Eventually the job might get done
Cons
  • Inconsiderate
  • Managment does not call back
  • No emergency action
Loss
$600
Preferred solution
Deliver product or service ordered