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You can never get a hold of anyone! The automated system works well if you are just scheduling a repair. No customer service what so ever. Hold times can be anywhere from 40 minutes and up to and hour and 20 which is when I gave up several times. Under our warranty...
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#1195422
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After 2 years , I wanted to cancel my coverage with American Home Shield. They told me I would have to pay a cancellation fee of $105 and it is disclosed in the contract. The problem is it was not disclosed to me two years ago, and I never signed a contract. I simply...
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1.2
I didn't like
  • Cancellation policy
#1195312
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American Home Shield - Poor customer service and failure to provide adequate servic

The first representative was rude, provided poor service, and no provider to service my appliance that's covered for a week.
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1195122
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I purchased a Home Warranty contract with AHS in Aug 2017 and filed a claim with them in November for a broken Dishwasher. They had NO vendors to assist me. When I called to cancel they promised to reimburse my expenses to handle it myself. I did what I agreed to do on...
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1.0
I didn't like
  • Sales department - just wants your money
  • Customer service - impossible to reach
  • Retention department - poor communication
#1195105
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spoke with rep on phone, she repeatedly said everything was covered including our pool pump, signed up for auto pay, a couple of weeks later a email came thanking us for signing up with them and to view our contract click here, which we did not do. 6 months later our...
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#1194879
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Our dishwasher went nuts. Tech Comes in and says the dishwasher isn’t mounted correctly. Takes out the bolts holding it in and removes it to unplug it till the part comes in. Part comes in, installs it then just shoved the unit back into the hole without mounting it...
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3.7
I liked
  • Quick turn on getting a technician
#1194008
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We have been trying to get our washing machine operating properly. The clothes have to go through the spin cycle twice because the washing machine is not pulling all of the water out. There have been 3 different folks from 3 different companies contracted by AHS to...
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1.1
I didn't like
  • Customer reps -most of them
  • Run around
  • Choice of contractors
#1193827
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The sink handle is the kitchen was leaking and no hot water was coming out of the bathroom. We called American Home Shield who sent a contractor. The contractor did an estimate called and told us what we would have to pay. End if the day the plumber tried to jack the...
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1.6
#1193572
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Two and a half months later, and many, MANY phone calls still waiting to get our furnace fixed. I'm NEVER AGAIN contracting with AMERICAN HOME SHIELD! There is no way to contact them besides phone call, and they won't solve the issue regardless of calling them over and...
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1.6
I liked
  • Was very easy to enroll
I didn't like
  • Scam artist
  • Lack of care or concern i pay you to care
#1193377
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I had AHS for a couple of years, rarely used their service. When my Microwave broke and technician determined that it needs to be replaced, it took 2-3 weeks of calling and waiting on the phone for 1-3 hours each session to get an agent and get transferred again....
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1.0
I didn't like
  • Terrible service
#1193071
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