filters
state:
Show
city:
Show
product:
Show
We have had AHS for years with no issue. Yesterday USA Air tech told us we need the coils replaced in the AC We called AHS today and were told the coils are not covered due to us misusing the AC by not replacing it. Age =misuse???? The foreign accent female told us a...
Read more
1.1
#1264310
Reply to reviews
I am so unhappy with this company company. I will be looking for a new place to get my services I call and tell them that my AC has a burning smell and stop working They put in a request and tell me they cant come for two days.... i tell them that i have a small child...
Read more
#1263605
Reply to reviews
I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation. I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong...
Read more
1.0
I didn't like
  • Customer service is terrible
#1263162
Reply to reviews
Plumbing leak detected on Sunday 05/20/18, water dripping from second floor bathroom through ceiling onto first floor hardwood floors. Made service request with AHS same day. Their contractor left me a message Monday afternoon and when I called him back got no...
Read more
1.3
I liked
  • Ala carte coverage options
I didn't like
  • Wait time
  • Incompetent help
  • Fraud
#1262722
Reply to reviews
I was scared into buying this insurance as a first time home buyer. I had my annual hvac check up paid $85 to local co who services the hvac and was told I had a leak and Freon would be $300 w no guarantees it would last. I was also told my coils and air blower needed...
Read more
1.0
I didn't like
  • Cannot talk to representative
#1262354
Reply to reviews
I called Americian Home Shield to complain and asked for the supervisor they said i have no supervisor or another time they told me we can transfer you to the supervisor which they did and it was an answering machine. No one called me back. My issue is they assigned a...
Read more
2.1
#1261821
Reply to reviews
AHS on 5/3/18 assigned Royal A/C company to service our A/C. Royal A/C came to our home & added less than 2lbs of refrigerant to the A/C ( He claimed that he ran out of refrigerant) . The serviceman, Henry did not diagnose the problem. I was charged $100 by AHS & $140...
Read more
2.6
#1260906
Reply to reviews
Show

American Home Shield - AC unit out

My Ac unit went out 5-19-18 I called and placed and emergency call. I have a disabled child in the home. The representative was very nasty on would only say call back the system is down. Her name was Angelia based out of Texas. She told me that supervisors don’t talk to people on Sunday.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1260335
Reply to reviews
Show

American Home Shield - AVOID AT ALL COST

This company is the biggest rip off. They freely take a very expensive fee and then will tell you that they do not have service providers and that you need to find your own vendors and they’ll send you some money. Supervisors hide and never call back! No one takes your request seriously and they will NOT give out any information to write to someone concerning an issue. A TOTAL SCAM
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1259063
Reply to reviews

Contact American Home Shield

Mailing Address:
American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
More
I asked for help with my drier. The guy was here for 15 mins, then left. It took 3 weeks to get some help. but then no one toThat is not real. When asked for help got no help. So am expecting some money pure your orders and I want you to take care of it, like you...
Read more
#1259052
Reply to reviews