American Home Shield

After 4 months of trying to get reimbursement for the water heater that we ended up having to spend $800 on and had to pay out of pocket which was the agreement with the authorization through American home shield American home shield has decided we only get $300 out of the $800 we spent out which was my cushion to be able to get my cancer treatment now I can't get my cancer treatment because American home shield has decided we don't deserve to have the $800 that we spent out taking them at their word that they were going to pay the reimbursement if we paid the contractor which we did and good faith thinking you know hey everything's going to be okay it took 4 months and they have sent $300 is going to take 21 more days to get because American home shield does not stand by what they say they're going to do they do not stand by their word they are thieves cheaters and liars! I would never ever ever use them ever if I were you I would look somewhere else for some home insurance because they will not do what they say they are going to do they will jerk you around for months at a time and they will not do you right don't use this company they are a piece of crap!

I have cancer I have 6 months to a year to live and now I can't even finish getting any kind of treatment for my cancer because American home shield is a bunch of liars they are not doing what they say they were going to do and I have proof and I will be going to a lawyer and I will be going to the new station so the entire country knows don't use this stupid company because they're going to lie to you and cheat you out of all your heart and money and they're going to steal what's rightfully yours! As you can see that first one says that American home shield will replace the cost of the water heater ( not a quarter not a third not any fraction of what was actually paid parentheses it says it will replace they will replace the cost of the water heater less than what the contractor was. Am I wrong? No I'm not wrong because that was the agreement we were to pay the contractor out of pocket and they were going to replace the water heater we dipped into our cushion That was supposed to help me get my cancer treatments and keep us with our heads above water!

They have jerked me around and my husband around for months 4 months to be exact told us this Dad or the other told us this life that or the other and then still most of the money that we put into it!

This is wrong on so many levels they are stealing our heart hard money we have been a customer for 30 or more years and that's over 3 Grand that they have not failed to withdraw from auto pay every single month and when you have an issue that needs to be addressed they take that money automatically before they even see anything in your house and see if it's broken! But that's okay I'm going to make sure everybody in this country knows do not ever do business with American home shield and I will be going to a lawyer to sue your pants off and I may not get all my money back I may die before it actually happens but I will make sure that everybody in this country knows do not use American home shield because they will still your clothes off your back and they will make sure that they don't do what they say they're going to do and they'll jerk you around for months months and months thinking you're going to just stop worrying about it and let it go away or let them get away with it they picked the wrong person to cross this time I promise you that the CEO and the CFO I hope you all are listening Tillman and what was the other guy's name I can't remember his name off the top of my head but I will make sure that the company home office gets a very nice letter with every amount of stuff from me

This company regularly sends out subpar companies for repair. They also refuse to replace one appliance for many months when it's clearly broken, requiring you to either replace it yourself or spend more money to request more service.

They raised my premium without my permission, outside the bounds of my contract, and when I tried to cancel three months ago, they made it impossible (and never recorded the request to cancel!). I requested to cancel again and they first hung up on me and then disrespectfully ignored my request multiple times. The customer service representative who helped me lied and said if I cancel now, I will be charged for three months. They declined to help or transfer me to someone who could help with my prorated refund.

They stated someone will call me about collecting the three months coverage fees. That is also outside the bounds of the contract! As the contract states, I may cancel and request a refund anytime for any reason. The service I received this year was less than what I paid in membership fees and I am owed a refund.

This company is a joke.

I know they have had at least two class action suits against them for failing to adhere to contracts / denying requests for repairs. Thankfully, I recorded my calls with them and am prepared to take them to court if I need to, to retain my refund.

I currently have AHS and opted for the payout for 2 failed boilers that a tech did not repair but slapped some wires together but it wasn't safe. I went down the rabbit hole and found some higher level corporate contacts email addresses to share my disappointment with.

I hope this helps anyone else dealing with AHS' slow and relaxed approach to fixing homeowners issues.

The sense of urgency is just not there and the fact that they have outsourced the customer service dept to people in the Philippines and countries in Africa is disappointing. The reason this is all so disappointing is because the people have no sense of empathy and you can tell that they're reading from a script and going through the motions.

This is by far the worst home warranty company I've ever dealt with. When you sign up, they assure you that everything is covered, but the reality is quite different.

As soon as you file a claim, nothing is ever included. For example, they wouldn't even cover something as basic as unclogging an A/C drain pipe. After a lot of frustration, I managed to get my money back, but the stress and aggravation weren't worth it. To test their promises, I called from a different number as a new customer and described the exact issue with my A/C.

They confidently assured me it would be covered.

Yet, when it came to my actual claim, it wasn't. This company is deceptive and untrustworthy.

Total scam. I have a hardwired garbage disposal that's broken.

They sent a contractor who brought a plug-in disposal which obviously wouldn't fit. AHS's resolution is to ask me to install an electric outlet under the sink so that their contractor could install their plug-in disposal. I thought it was ridiculous because the contract never says they only cover plug-in disposal, so I bought an identical disposal like the broken one for $117 and hired someone to get it installed in 5 minutes. I asked AHS to reimburse only the disposal, not the labor, because they refunded me the service call fee, but they refused.

This is totally unreasonable because they would have to pay for the part anyway, and the plug-in and hardwired versions are the same price. For an $85 a month premium and a $125 service call, AHS is a scam.

I had a sewer problem and the plumbing company came and took out the toilet the washer dryer and then the cleanup company came and put tarps up then they came back yesterday to finish the job. That's the cleanup company and when they were done, I asked them about the trap in the driveway, it's up about 2 inches from the driveway.

I'm afraid someone's gonna get hurt then I asked them if the toilet was put back on and what they were gonna do about the washer and dryer and they said that that should've been the plumbing company so now I have a washer and dryer that aren't connected. I have a toilet that's now sitting in my shower and I have , a trap in the driveway that is a tripping hazard can you help me?

On 11/28/23, a HVAC contractor advised AHS I was in need of a new air handler system. Then a second opinion was requested and on 12/7/23, another contractor advised AHS the same thing.

Nothing was taken care of. Then I ordered another request and paid another $125 service fee. This new contractor, again, on 8/19/24 agreed with the two previous contractors. I accepted the charges not covered, but, yet, after 19 days and having insufficient AC in Texas heat with children and pets, AHS has yet to approve the replacement.

I have contacted them several times via phone and chat and just receive "Someone will call you in 24 hours" or "It's still pending approval" and "We are requesting a second opinion" Despite already having 3 opinions.

Their only care is about money and not the customer's needs. Incompetent all around.

Had a clogged septic pipe and water leaking into basement . Called AHS for service request.

Was assigned a contractor who I had a prior experience before on another issue . Took 4 days to arrive and I said that to representative , he told me that was the only contractor in my area and to call them directly to get appt . Well I did and was told they may not get there for 2 days ! Sewer Water is leaking leaking !!
Call a local plumber and sent him a pic of leaking pipe and he diagnosed it as a clogged septic pipe and could be here at my house in half an hour .btw this is 730 at night .

I called AHS contractor back w diagnosis and was told by their contractor that they dont do clogged septic pipes.
Contractor I called arrived in 20 minutes and repair was made in 1.5 hours and charged 350$ . Now AHS refuses to reimburse me !!!

Their comment to me was how do we know what work was done !!??? How dare they call me a liar !!
Service stinks !!

"I have been with Arizona Home Shield (AHS) for four years and am generally satisfied with their service. However, Ive noticed that while their contractors may not be the best, the job gets done.

Recently, my AC stopped working, and I contacted AHS. They approved the repair, but I had to pay for the Freon. This is where the issue began. The contractor wanted to charge $150 per pound of Freon, estimating that I would need 5 to 8 pounds.

After researching, I found that a 25-pound container of Freon costs $345.
I spoke with an AHS agent, who informed me that I could opt for a cash-in-lieu offer. I requested a second contractor, but AHS only works with one. On August 16, I received an email from AHS stating that they had sent the cash-in-lieu payment and that I should contact them if I didnt receive it within 10 business days. Theyre telling me it could take up to 30 days, which contradicts their previous communication.

This delay is unacceptable.
The heat is unbearable, and I am a 71-year-old woman with heart failure.

This could be life-threatening. I want the payment and AHS to replace my AC immediately due to the hardship theyve caused.