American Home Shield
Reviews and Complaints
They are out to get your money and don’t want to pay your claim!!!! They say a new gas furnace should only cost $400.00 what a joke I had to pay 3000.00 don’t use them!!!!!!!
- Friendly people to talk to
- Fact that they wont honor the warranty
- Being told a super will call you and doesnt multiple times
But just know... do not tell anyone your gonna do it yourself because the EPA and states have codes that require anyone that handles the old stuff with a Section 8 refrigerant cert.
They have anonymous complain reporting for any you suspect of doing any kind of work with refrigerant not being qualified. Not making that up... read it for yourself on the EPAs site. Research goes a long way.
If it's not the old stuff R-22 I think your good. But look it up...
American Home Shield - Call center representative was rude
User's recommendation: Get the representative name and get the call id incase they try to hang up on you.
- I wish i could give them zero stars
- Different story each call
- Wash i got from reps when i requested a supervisor
- Poor vendors response and skill set
American Home Shield - Claim from Nov still open in May.
User's recommendation: Don't waste your time or money.
- Easy to sign up
- Inability to contact company
- You can never get anyone to help
- Problem fixing
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Verified ReviewerAmerican Home Shield - Declined claims repeatedly
User's recommendation: avoid like the plague.
- Turn around time for service
- Wait times for evaluation
- I had to hire another company to repair what ahs is billing for
American Home Shield - Did not cancel contracts and then continued to bill
User's recommendation: Get yourself a good handy man and property warranties.
American Home Shield - Denied
User's recommendation: find a better company.
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- Rep by the name of kim tried to be compassionate and assist me
- Long lead times for repairs to be performed
- Were i had to do all the calling
- Customer service or their technicians
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Verified Reviewercontact the better business bureau
- Fast response
- Poor serviceman & very poor followup on the compalint
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Verified ReviewerAmerican Home Shield - 1.7 hour wait to cancell
User's recommendation: self insure not worth $600 year.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmerican Home Shield - Charge an admin fee on cancellations $69.00
User's recommendation: Self insure not worth $600 a year.
- Poor business practice
- You can never get anyone to help
- Unwillingness to take care of a simple problem
American Home Shield - Pool equipment
Update by user May 14
I want to join class action suit against America Home Shield
Original review posted by user May 14
When I got my contract I ask specific questions because I have lived in Florida for 40 years. I told the young lady that I have a saltwater pool and wanted to make sure it covered specific parts I was told yes. Last year doing my due diligence I called to make sure the remote was covered the young lady put me on hold for 20min to talk to supervisor, when she came back she said it was covered. I have been trying since late April nothing but run around. They a recording of phone call verifying they said yes, but they told they were sorry but the young lady misinformed me. I have spent hours on hold to get a run around they refuse to up hold their word!!!!User's recommendation: Find another company.
- Representative
- Denies claims most t of the time
- Unreliable
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Verified ReviewerIt’s not the contractor’s fault that you chose to go with a home warranty, and then decided to go with a temporary fix, instead of asking for a cashout. Obviously, a poor choice was made by the customer, as the contractor was only doing what AHS requires.
AHS only cares if the repair holds throughout the recall period, which is usually Only 60 days. The AHS contractors sacrifice their own reputation in order to remain on the AHS provider list.
All home warranties are scams, and only a fool would expect otherwise. Their promises are too good to be true.
American Home Shield - Complain
- Ahs customer service
- Waiting for call back and never getting one
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Verified ReviewerHome warranties and insurance companies are not built for speed, and are completely useless in an emergency, especially on the weekend and holidays—making the breakdown so much worse. You are basically on your own, or have to suffer through endless inconvenience and frustration. At least you got the problem resolved, and used someone not associated with the *** home warranty business.
American Home Shield - Air condioner
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You probably have a bad compressor—but do NOT let AHS replace the compressor! If they don’t outright deny your claim, and offer a repair, do the smart thing!!!!
Ask for a cash in lieu of repair settlement and they will send you a check (eventually) for the amount the repair was going to cost them.
It will be pitifully small, but at least you can pick out your own contractor and buy yourself a new system. If you don’t follow this advice, you will likely be dealing with a fiasco all summer long.