Mobile, Alabama
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We are located in

Mobile, AL. Just had an inexcusable experience with American Home Shield and their contract plumber, K & S.

My wife's condo is being leased by a nice, young couple. They called to say there were multiple plumbing leaks in the master bath, and the guest shower valve was making an intolerable, screaming noise.

We contacted AHS, with whom we have a home warranty contract. They contacted K&S Plumbing, who sent "Bill" to make the repairs. "Bill" ostensibly repaired the leaks, listened to the valve scream, and said he would return in two days with a new valve.

AHS then denied the claim, saying they don't cover noise. We called K&S to have "Bill" explain to AHS that the valve was screaming because it was worn out. K&S stonewalled us, saying it was our problem. We again contacted AHS, and they likewise stonewalled us, repeating that they don't cover noise.

We now called a REAL plumber, Dixon Plumbing, who removed the shower valve cartridge and showed me the heavy erosion of internal parts caused by, most likely, sand particles entrained in the water. They replaced the cartridge and now the valve is quiet.

Incidentally, the leaks supposedly repaired by "Bill" were still leaking, so Dixon took care of them.

WE STRONGLY ADVISE EVERYONE TO AVOID AMERICAN HOME SHIELD AND K&S PLUMBING. Do not do business with either.

Reason of review: Warranty issue.

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