Las Vegas, Nevada
Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I have been a customer for 15 years and have just cancelled my contract due to the horrible service provided to me by American Home Shield. Our air conditioner went out and we contacted them.

The contractor came three days later . In the meantime we had to stay in a hotel as this is Las Vegas and 108. When the contractor came he said it was a compressor and it would be another week. We had to pay for a hotel for another week .

The hotel bill was over $600. In the meantime, we found another contractor who was $600 cheaper than American home quoted us out of pocket and he came right away and did the work . We have a warranty with American home shield and another contractor is $600 cheaper?

I called to cancel my contract and 3 days later American home shield proceeded to take a monthly payment from my checking. I just want my account cancelled and my payment for this month refunded to me.

Reason of review: Pricing issue.

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