It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service provider be placed on hold for hours in order to speak with a human being. Moreover, you continue to play that annoying recording that says you are trying to resolve the long wait times.
Finally, I take offense to the issue of the type of machine I had to get for my replacement. I have no problem with getting a whirlpool washing machine.
However, if you are genuinely trying to replace what I actually have, I believe the color should also be included. I purchased a chrome color machine and expected a chrome color machine as it's replacement without any additional charges...to say the lease I am disappointed with your customers service.
Product or Service Mentioned: American Home Shield Washing Machine Warranty.
Location: Bay Village, Ohio