Kirkland, Washington

Got an email to renew my policy. Call the number on the email.

Push a bunch of buttons and then finally get to billing department. Wait on hold 43 minutes. The unfriendly agent, with no apology, tells me I I called the wrong number (the one they told me to call in the email) and I'm transferred to another department.

The new agent condescendingly tells me I should have opened an account online and renewed it there instead. How much harder can I work to give them MY money???

Reason of review: Poor customer service.

American Home Shield Cons: Difficult to deal with, Too long of wait on the phone, Misinformation.

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Its even worse if and when you try to cancel.


Wait till you try to cancel.

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