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American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called..

the came out and said low on Freon, so I paid $400 for Freon.. two weeks later it's froze again, so they said it need a defrost control board, and replaced that item that was covered, a week later, it was froze again.. Now they're saying it physically damaged and they're not going to fix it... So they spen money on it, and had me spend money on it, but when it could not be fixed, they said it's physically damaged, I've done nothing to the unit and nothing's changed sense they were making repairs.

Now, I've talked to multiple supervisors, they all agree this is not right, but My air heat pump is still broken..Now they're telling me I'll get a call back 3 times I've been told a supervisor will call me.

No one ever does. so now I'm being lied to.

Product or Service Mentioned: American Home Shield Heat Pump Repair.

Reason of review: Warranty issue.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

I liked: Friendly people to talk to.

I didn't like: Fact that they wont honor the warranty, Being told a super will call you and doesnt multiple times.

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Anonymous
#1696335

Your better off getting a credit card from home depot and make payments for a new A/C unit. I did and paid $85 a month for a new heat pump.

It's still running fine after 4 years and all paid off.. The guy down the street from me has been paying $125 a month for home shield for 5 years..

He had his A/C die on him and all they would give him was $800 on a $2,100 fix.. Unreal I thought about going with Home Shield I am glad I passed..

NauseatingOyster163
#1692269

Not surprising from this company! They are scam artists and do not care about customer service whatsoever. I am surprised you didn’t stay on hold for an hour before they took your call.

Anonymous
#1679675

Anyone who places their necessities and trust in a "warranty" company gets what they deserve. You're far better off to save your money and handle your own repairs, with reliable assistance of your choice.

Or, replacement when required. Think insurance company - "delay and deny" ...

not factory or manufscturer's warranty. At best, they'll put you back where you were yesterday - and old unit which "works" (maybe).

Anonymous
#1671627

The AHS contractor tried to do you a favor by getting it running—however the person they sent out was probably not the owner of the HVAC company. Whenever they forget the fundamental basics of working with AHS and the importance of DENIAL FIRST!

it comes back around to bite everyone. No good deed goes unpunished. They should have had your claim denied initially based upon the physical damage. It does not matter that you didn’t damage it, or when it occurred, or how it happened.

A meteor could have hit it this morning or Bigfoot could have sat on it 10 years ago—it doesn’t matter. The system was probably leaking freon, and they thought (and hoped) that recharging with more freon would keep it going a while longer. Since the customer has to pay for the freon, it was a gamble the tech (and you) thought was worth taking. The physical damage wasn’t given much thought until the system was deemed unfixable.

Then the contractor had to go there, lest he pay for the new system and the replacement himself. AHS only allows the HVAC company $200 per claim ($100 of which the customer paid). If the tech decides you need a new system and doesn’t get it denied, the tech’s company will have to pay for it. If the HVAC company continually charges AHS more than $200–then it will be adios amigos.

They will be replaced by a competitor as the preferred vendor, for not controlling AHS’ costs better. Do you get it?

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