American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November of 2018 the condensing unit began to freeze over with ice, so I called..
the came out and said low on Freon, so I paid $400 for Freon.. two weeks later it's froze again, so they said it need a defrost control board, and replaced that item that was covered, a week later, it was froze again.. Now they're saying it physically damaged and they're not going to fix it... So they spen money on it, and had me spend money on it, but when it could not be fixed, they said it's physically damaged, I've done nothing to the unit and nothing's changed sense they were making repairs.
Now, I've talked to multiple supervisors, they all agree this is not right, but My air heat pump is still broken..Now they're telling me I'll get a call back 3 times I've been told a supervisor will call me.
No one ever does. so now I'm being lied to.
Product or Service Mentioned: American Home Shield Heat Pump Repair.
Reason of review: Warranty issue.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
American Home Shield Pros: Friendly people to talk to.
American Home Shield Cons: Fact that they wont honor the warranty, Being told a super will call you and doesnt multiple times.