Dallas, Texas
Not resolved

we are under contract with ahs company since 2001. we were new to this country.

in dec 2003 on our request ahs sent out an a.c. technician who changed the thermostat

but installed it wrongly. it would trigger both the heating system and air-condition

at the same time, resulting in a gas bill in excess of twelve hundred dollars.

one time ahs refused warranty claim for a dish washer. the technician told me

it is warranty claim but ahs refused the claim. on our repeated request ahs sent

another service provider. the new service provider found the problem to be

under warranty and completed the repair. we paid ahs twice the service fee.

ahs refused to repair the hot water system and we had to take care of it


on august 14-2012, on our request ahs sent a-1 affordable air technician for

repair of ac system. he says the problem is not covered under warranty, and the

thermostat is out dated and obsolete, but ahs do not approve upgrades.

technician says no warranty coverage. i agreed to pay for parts and labor.

a-i affordable air technician set an appointment for 8-18-2012 but he never

came even after several reminders to ahs and a-1 affordable air. i asked for

help from ahs they said sorry they cannot help. we asked for a second opinion

and agreed to pay the second service fee. ahs didn't agree, they said they

don't have such policy.

garbage disposal was leaking. technician approves repair under warranty but

recommended to use an upgrade as the existing garbage disposal was worthless.

the cost of upgrade parts and labor is 350 dollars. ahs offers cash out of 51


the customer service rep mr. bill was extremely rude over the phone. ahs policy

is to record all complaint.

i was put on hold by the service complaint department on hold for over 30

minutes twice on 8/20 and once for over an hour on 8/21. We finally got hold of

them this morning but ahs refused to help us with a second opinion.

Product or Service Mentioned: American Home Shield Warranty.

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I have had two different companies for this warranty service. AHS always did better by me.

That being said, AHS will do anything to avoid honoring the contract. The contract is worded so specifically that many repairs you believe are covered, they will not cover.


your first mistake was using American Home Shield. ANY company that is owned by ServiceMaster is a scam and a big *** ripoff.

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