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I tried to cancel in July 2019 for the usual reasons--lousy customer service, bad contractors, etc .I'd had the plan for more than a year.

Everything seemed fine until late October, when AHS deducted a payment on my credit card.

When I finally reached a representative, I was told that I'd agreed to 2 free months and would then resume paying for the plan. I never agreed to such a thing and have never heard of such a bizarre offer from any company.

I was told the issue would be investigated. It was not, and I have received two letters demanding payment and threatening me with a collection agency.

I have wasted hours trying to reach these people with no luck. I've opened a case with VISA and the BBB.

I worry about my credit rating, which is perfect.

This company is horrible. How they stay in business is beyond me,

Product or Service Mentioned: American Home Shield Warranty.

Monetary Loss: $180.

Preferred solution: Cancel contract.

American Home Shield Cons: Horrible customer service and business practices.

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