Update by user Jun 11, 2018
June 11th, I'm still waiting on my check. They can't provide a tracking number..smh.
this is comical, I work with Soldiers.
I'll definitely spread the word on AHS for new home buyers. I'll update every week until someone answers this review.
Original review posted by user May 24, 2018
I replaced my water heater with a tank less one. I was told by home shield that they would pay a third of the cost after the installation.
I sent them the invoice and was told a check would be on the way. four weeks later I was told the check was sent to the wrong address. How did my check go to the wrong address when this is the only address on file? I was told I had to wait 21 days for the check to be cancelled.
This all happened in March. It's the 24th of May and I still haven't received anything yet.
When I call in I'm always directed to a worker not a manager or anything else or transferred to the financial department. I'm a disabled veteran, I should not have to deal with this.
Product or Service Mentioned: American Home Shield Homeowners Policy Claim.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Send me the check!!!!!!.
I didn't like: Customer service is terrible.