This will most likely go no further than being read, but as frustrated as I am with this company and not being able to get any answers, I wanted to at least try. I have had a contract with AHS since 2016 and this is the second time I have used it.
I filed a claim for my a/c on 9/17/20. Emerald Coast Heating an Air came on 9/18 and determined that the compressor had gone out. It took until 10/5 to get the compressor installed. Once it was installed a leak in the coil was found.
That same day that part was reported back to AHS. When I tried to find out when the part would be here for installation, I was told possibly 5 to 7 days but could not tell me for sure. For 2 weeks I was on hold from 40 minutes to 2 hours and no information.
I was told today that I could not be transferred to the US. This is the worst customer service I have ever had to deal with.
User's recommendation: Abolutely NOT, Find another company!!!!!!!
Preferred solution: Deliver product or service ordered.