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This month the number of American Home Shield customer service requests is much higher than usual.

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Bob D Chm

Reviews why should sign up when you show 1 star reviews

Top question

Your reviews are horiable why should I sign up?

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Irene Moore
Shopping Expert


According to the Pissed Consumer website, American Home Shield has 1.4 out of 5 stars. The rating presented here is based upon the feedback offered by consumers in 1508 different American Home Shield reviews. There are 10 resolved issues. Customers are dissatisfied with poor customer service and zero integrity. However, they like easy payments and the ability to submit a service request.

Ianna Gkc

Totally agree. I have called today, trying to get an answer to a service request I've place twice. Once 5/10/[LOCATION_COORDINATES]/17/20. Was told by the automated system before I decided to wait to speak to a representative will be approx. 1 hour, so far as I write this it has been 40 minutes. Totally unacceptable!! Don't give me the reason for the wait is due to the virus, this has been a long going with issue with AHS for as long as we have a contract with them (15 years). Interesting, AHS took the service call cost out of my checking account after the first request was made.

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Emily P Lhs
Verified Reviewer

Was I charged for these service calls?

was I charged for the following service calls? If so, which dates and what is the cost per service ?

** service request dated 1/15/2021 -Service Request #: 4580**** -NOTES: says it was completed. Nothing was completed. *** A Sears rep. was scheduled to come to fix fridge on 2/4 between 1pm-5pm.

The person never showed up and did not call to cancel the appointment. A service request dated 2/11 (#4979****) appears to be closed out, according to my online account and notes,”Parts Ordered.” ***-Service Request Date: 02/11/2021 -Service Request #:4979**** -Service Professional: SEARS (MONTEREY/SANTA CRUZ) -NOTES:NOTHING REPAIRED/WAS TOLD BY REP.

AHS WOULD ORDER PARTS OR IF PARTS WERE UNAVAILABLE, REPLACE MY REFRIGERATOR. SCHEDULED A RETUNR VISIT FOR 3/3 **March 3rd: Technician no call no showed

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1 comment
Larry Taylor
Home Improvement Expert

According to the AHS FAQ page, you'll pay a Trade Service Call Fee for each different kind of trade professional (plumber, electrician, etc.) that comes to your home to provide service. In addition, you may be responsible for any repair or service costs that aren’t covered by your home warranty.
You can check the status of your service request by logging into MyAccount.
For further assistance please contact AHS Customer Service by phone at 888.682.1043.

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Stephanie D Kpi
Verified Reviewer

How do I get my refund from you all taking the money out of my bank account before time

I called in January for to get this and the information that I was giving was they would start taking the $49.99 out of my account on February 24,2021 but in stead they took it on the 23 of February there was no money in my account at that time when I spoke with this person name Eric I said make sure that you don’t take it out until the 24 of February he I will make sure but they took it out on the 23 of February and the bank charge me for that payment of $49.99 plus a nsf of $25.00 dollars I have been calling about this matter every sense they are giving me the run around she said that they’re going to refund me back the $25.00 dollars because it was there fro but I have not received anything yet and I have not gotten the paper work showing me what I have order fist time they said in 10 days and been about 2 in half weeks so when I talk to them on March 3 on Wednesday they it will take 20 days asking for my email address both times haven’t emailed me yet about anything I guess they took it upon themselves to take it out on the 23 of February in which I knew that there was not going to be any money in my account that is why I told them 24 of February they me that for now on it will be taking out of my account on the 23 of each month which will be the same problem that is going on now I am trying to set up for every 29 of the month so I will call it in or go online make a payment if my nsf of $25.00 dollars is not in my account by the 10 of March I will be stopping the payment for the 23 of this month

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1 comment
Irene Moore
Shopping Expert


According to the American Home Shield Service Request Terms and Conditions, by providing your payment information to AHS, you accept their terms and conditions. By agreeing to the terms and conditions, you are authorizing American Home Shield to charge the payment method you provided. You may revoke this authorization at any time by contacting AHS at 800.776.4663.
In the case of a transaction being rejected for Non-Sufficient Funds, you understand that AHS may in its discretion attempt to process the charge again within 30 days. You agree not to dispute any recurring AHS billing with your institution so long as the transactions correspond to your agreed payments to AHS.
Unfortunately, there are no details regarding the early charges. Please contact AHS Customer Support at 888 429 8247 for further assistance.

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zohrab k

when the electric guy will show up because he came and take a picture and send it to you how much i will wait to fix my electric

i need an answer for my electric problem my contract 3 is27102****

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1 comment
Irene Moore
Shopping Expert

According to the American Home Shield faq section, to determine if your claim is approved or not American Home Shield evaluates the contractor's diagnosis. There are many factors that affect how long it may take for your covered item to be fixed (such as the nature of your issue, parts availability, and scheduling matters).
To get more information about your request, please contact the American Home Shield customer care team:
  • by phone at (800) 776-4663 (toll-free number within the United States);
  • via the company's social networks;

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Pamela W Vui

HOW AND WHEN CAN I GET MY REFUND

NOBODY ANSWERS THE PHONE: Customer REQUESTED CHECK for BATCH ID: 57212**** Replacement for GE Refrigerator that J&J Mechanical could not repair CUSTOMER FILED SEVERAL COMPLAINTS WITH MISSOURI ATTORNEY GENERAL AND TENNESSEE ATTORNEY GENERAL Contractor: J&J Mechanical Customer Contact: 314-741-**** Customer Contact: 314-440-****Customer Contact: 236 Paddlewheel Dr. Florissant, MO 63033

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1 comment
Larry Taylor
Home Improvement Expert


Unfortunately, we cannot contact the company on your behalf. Please try to reach out to American Home Shield Customer Service by phone at (800) 776-4663 (toll-free) or via the support form on the Pissed Consumer website and provide them with full details regarding your issue. You may also try to contact the company via social media networks or write to their corporate office
American Home Shield Corporation 860 Ridge Lake Blvd. Memphis, Tennessee 38135 United States.

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BARRY N Lfr

CAN i GET A REPAIR DEDUCIBLE REFUND

Dishwasher leaking- order number 000855********. Sears inspected and ordered parts.

Scheduled repair for 7/11. Sears cancelled appointment...no part.

I Chatted today, 7/23 for status said part is back ordered with not ETA available. Part is readily available on line that I can purchase myself and install, but would like the $125.00 credited to my account.

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1 comment
Larry Taylor
Home Improvement Expert

According to the American Home Shield FAQ page, the company offers a home warranty that helps with the cost to repair or replace covered home system components and appliances when they inevitably break down due to normal wear and tear. When you request service, you'll pay a Trade Service Call Fee to initiate the service request. A licensed, independent contractor will schedule an appointment with you to determine the issue. If the problem is covered by your home warranty, American Home Shield will direct the contractor will to repair or replace your covered item subject to the limitations and exclusions of the home warranty.
For further details please American Home Shield Customer Service by phone at (800) 776-4663 (toll-free) or via the support form on the Pissed Consumer website.

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Della F Iiq
Verified Reviewer

How long does it take to get cash out for my airconditioner

American home shield claim they could not fix my air conditioner they claim they were going to call me with an offer for a cash out for my parts for air conditioner they have yet to all me I always end up calling them to get the run aaround.

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1 comment
Irene Moore
Shopping Expert


According to the American Home Shield coverage overview, in some instances, the company offers the option of accepting cash in lieu of repair or replacement services. This offered amount is based on what American Home Shield would expect to pay for parts and labour for covered items less than the incurred cost of the contractor’s diagnosis.
If you accept such an offer, you are required to repair the item or provide a new replacement and send the acceptable proof of your actual itemized costs to American Home Shield before any reimbursement amount will be paid.
To get more information about the American Home Shield services, please contact the American Home Shield customer care team:
  • via the company's social networks;

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Helen F Nmy

How much would it be to cover my home in Springfield, MO?

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1 comment
Irene Moore
Shopping Expert

According to the American Home Shield FAQ page, the company has three home warranty plans designed for residential real estate transactions. To get a home warranty for a home you're buying or selling, get a quote for a real estate plan here https://www.ahs.com/pricing-and-plans/real-estate-plan/#moreWarrantyPlans, then ask your real estate agent to arrange for the warranty to be purchased from AHS. Real estate warranties are usually paid at closing. If you're selling a home, you can get coverage to protect your listing while it's on the market by adding the Seller Coverage Option when you build your quote.

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Kelly Xtz

Washing machine

I need to be reimbursed for my washer claim. When I go to the website they gave me, it says it doesn’t exist. Please advise.

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1 comment
Irene Moore
Shopping Expert

If you need any assistance, you may try to reach out to American Home Shield Customer Service by phone, by email, by mail or via their social media networks.

American Home Shield Customer Service
  • Mailing Address: American Home Shield Corporation 150 Peabody Place Suite 300 Memphis, Tennessee 38103 United States
Please note that American Home Shield Customer Service is available Monday - Friday from 7AM to 7PM CST.

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Willie S Alq

Replacement / Reimbursment Refund

What is the status of refund for dishwasher? Reference Contract #23816****

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1 comment
Irene Moore
Shopping Expert

Your question seems to be quite specific. The best way to get the answer is to reach out to American Home Shield Customer Service by phone at (800) 776-4663 (toll-free) or by email at customercare@ahslink.com Monday - Friday from 7 AM to 7 PM CST and ask for assistance.

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Dean J Sgk

water heater

I just found out that my current Home Warranty does not cover the entire water heater, only parts and not the tank. When my tank started leaking, I had to pay $1,200 to get a new one.

What does American Home Shield cover on a water heater. email please, do not call.

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1 comment
Irene Moore
Shopping Expert

According to the American Home Shield Sample Contract, water heaters are COVERED: All components and parts, including tankless water heaters and circulating pumps, except for auxiliary holding or storage tanks, noise, fuel storage tank and energy conservation unit. For more details, please contact American Home Shield Customer Service at 888 429 8247.

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marsha w Pfj

email

I can't reach you by phone. Need your email for C-S. Marsha West 210-488-****

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1 comment
PissedConsumer Official
On Behalf of PissedConsumer Help Center
On Behalf of PissedConsumer Help Center

You may send mail to

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, TN 38120
or
email to corporateinfo@servicemaster.com

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jack m Hyn

contract

What do I have to do to get my recently renewed contract? Have called twice and nothing so far.

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1 comment
Irene Moore
Shopping Expert

If you need any assistance, you may try to reach out to American Home Shield Customer Service by phone, by email, by mail, or via social media networks.
American Home Shield Customer Service:
  • Mailing Address: American Home Shield Corporation 860 Ridge Lake Blvd. Memphis, Tennessee 38135 United States

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Homayoun A

Reimburstment

Dear Sir, I have submitted my documentation for reimbursement almost 4 weeks ago and have not received my check yet. Can you tell me how long more do I need to wait for this please?

Thank you H. Ahmadi

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1 comment
Irene Moore
Shopping Expert

Dear H. Ahmadi, your question seems to be quite specific. The best way to get the answer is to contact American Home Shield Customer Service by phone at (800) 776-4663 (toll-free) or (888) 429-8247, by email at customercare@ahslink.com or via their social media and ask for assistance. You may also use their live chat.

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Donna T Eiu

Coverage

Does my warranty cover Electric panel?

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1 comment
Irene Moore
Shopping Expert

According to the American Home Shield FAQ page, they offer a choice of home warranty plans to cover parts and components of up to 21 essential home systems and appliances. You may check out their home warranty plans here ahs.com/pricing-and-plans for a complete list of the systems and appliances the available plans can cover.

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Susan M Drf

Coverage do water heater replacement

What does AHS Coverage for removal, replace and set up if my water heater?

I understand that quake straps, pans and permits Ext are not covered.

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1 comment
Irene Moore
Shopping Expert

According to American Home Shield Customer Service, if you are a current customer with the company, once you pay your service fee, then they pay for the cost of parts, labor, disposal or replacement.
American Home Shield covers major components of up to 21 home systems and appliances - including 11 fully covered items. They cover normal wear and tear malfunctions during the contract term. This includes malfunctions of covered items resulting from the following situations prior to and during the contract term:
  • Insufficient maintenance, rust, corrosion, or sediment.
  • Improper installations, repairs, or modifications.
  • Mismatched systems where the indoor and outdoor units were not properly matched to each other incapacity or efficiency for proper operation.
  • Undetectable pre-existing conditions which are defects or mechanical failures that could not have been detected by visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability. A simple mechanical test is defined as turning the item on and off to ensure that it is operational. While turned on, the item should operate without causing damage, irregular sounds, smoke, or other abnormal outcomes.

American Home Shield will not repair or replace malfunctions covered by a manufacturer, distributor, builder, or an extended warranty. Coverage is for owned or rented a residential property, not commercial property or premises converted into a business.

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Cynthia G Sln

Billing

I'm mailing my payment and I need the address to send it to? I'm in CA.

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1 comment
Irene Moore
Shopping Expert

According to ahs.com, the American Home Shield payment address (invoice) is as follows: American Home Shield P.O. Box 851 Memphis, TN 38101-0851.

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Josephine S Orc

Fax no.

What is the fax number to fax the proof of purchase for replacement of appliance?

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1 comment
Irene Moore
Shopping Expert

The American Home Shield fax number is (901) 537-8005. You may find full AMS contact details on the American Home Shield Contacts tab on Pissed Consumer.

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jimmy j Wlu

water heater repair

i call Saturday Nov 25th for my water heater to be repaired. I haven't had hot water since friday the repair man can't get to me until Tuesday . Can you get some one out here today?

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1 comment
Irene Moore
Shopping Expert

According to the American Home Shield faq section, once your coverage begins, you can request service online ahs.com/request-service. You can also call 888 682 1043 to request service.
Please note that there are many many factors that affect how long it takes for your contractor to arrive. It's the American Home Shield job to assign local contractors to your service request within 24 hours.

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rochelle K Pqg

customer service

Live chat do you have it

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1 comment
Irene Moore
Shopping Expert

Yes, American Home Shield offers a live chat option for their customers.

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