AHS approved me for a new water heater. Quality plumbing scheduled a 6/10/15 appt.
between 1-4pm. No show. Called at 4:57 to inform us that AHS sent the wrong unit (electric) instead of gas. Rescheduled for 6/12/15 appt.
between 1-4. No show. Called at 5:12 to inform us that the SAME exact mistake was made by AHS and that a rescheduled appt. was required.
The owner (Brian) responded to our complaint of two full afternoons taking off work that "at least it was only 1/2 day due to the 1-4 appt. time". I assured him that both of our employers require us to take full days off. Mr.
Brian could care less... After another 10 minutes of arguing, Brian, owner of Quality plumbing set another appt. for Monday June, 15, 9-12 pm. ANOTHER DAY OFF!!!
(#3). It is now 2:37pm. NO SHOW!! NO CALL!!
I contacted AHS to request another contractor. AHS policy does not allow that... Way to go Brian!!!, owner of the year!! AHS has no recourse with their contractors.
That's how a *** like Brian gets away with it.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
American Home Shield Cons: No integrity.