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The company has many issues that do not allow them to provide good customer service or products as promised. They have low-level contractors who have no integrity and lie and say they have been to the home to fix issues when they have not even come to the home.
My contractor texted me three days straight he was coming then texted back I can't make it at 9 pm. He closed the ticket the same day like he did the work. They refused to research, verify and find a resolution to the issue so I canceled my policy.
I hear this is something that happens all the time because the contractors lack honesty and the company lack customer service resolution tactic. There is no telling how people have been done like this by this contractor.
Monetary Loss: $100.
Preferred solution: Full refund.
American Home Shield Pros: On line service.
American Home Shield Cons: Lies i was told, On hold time.
Location: Pine Bluff, Arkansas
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