I'm sorry there have been so many bad experiences with AHS based on what I have been reading. All I can say is that I have had AHS for over 2 years and in that time have called on them for a furnace, microwave, and water heater repair.
Overall it has been a positive experience. They sent a different service company each time (because of the different appliances), but all were professional and presentable. The first call required a replacement of a 75 gallon water heater which was done without any hesitation. All I had to pay was the service fee of $75.
That repair alone paid for the annual service contract several times over. I live in the northwestern suburbs of Chicago.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Good customer service.
American Home Shield Pros: When i needed service they were easy to reach.