Don't be fooled, AHS is merely a facilitator, albeit a poor facilitator of mediocre repair service.
My AC repair (in 100 degree heat) was delayed 48 hours because the contractor couldn't reach AHS for approval.
I called on his behalf pleading for approval. The first two CSR's had no ability to speak to the approval department. Only the third level managed to pry approval from this mysterious department.
The CSR will quote wait times that are at least 50% less than the actual. It's hard for to blame a small business owner for not being able to sit on hold for an hour.
AHS will not or can not exert any pressure on the contractor.
After reading the other reviews - my renewal decision is clear ... NO!
I can get treated poorly for less than $500 per year.
BTW - CEO David Crawford 901-597-8000 x8071