Glen Carbon, Illinois
Not resolved

Purchased their best warranty when we bought our home. Air Conditioner went out.

Filed a claim, waited 5 days for them to call repair company. Repair company came out, found problem and advised American Home Shield that the coil needs to be replaced. 5 days later American Home Shield called me and said now they need a second opinion. I asked why they did not trust the first repair company they sent out could not give me an answer.

Now they are pushing me to go with a lesser company. Would not recommend this company to anybody.

Can never speak to the same person and nobody calls you back.

Product or Service Mentioned: American Home Shield Claim.

Reason of review: Warranty issue.

American Home Shield Cons: How long it takes to get ac fixed, Intentional delay, Ahs utilizes subcontractors that are unvetted, Very poor customer service.

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