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2.6

Wait time on the telephone is unacceptable. Wait time up to an hour at times.

Inability to comprehend operators when trying to explain a problem for assistance. Recently charged a second service fee on an HVAC after they tried to call for a senior service tech to fix the problem. Neither the HVAC company NOR AHS bothered to tell us it would be a separate service call, especially since it was 3 times the company had to come out in a 2 week period.

There is not a way to give feedback online especially when it has a tag line to give it. There is no followup from operators when they say they are attempting to fix a problem and will call you back.

Reason of review: Poor customer service.

Monetary Loss: $100.

American Home Shield Pros: Punctuality.

American Home Shield Cons: Troubleshooting, Problem fixing, Website.

Location: Cisco, Texas

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