I have been a member for 3 years, with numerous customer service problems along the way this last time took the cake. It took a month and four different visits to fix a dishwasher in a rental unit.
First they ordered the wrong part, then broken parts came in , then another problem. The frustrating thing was American home shield said they had no record of my frequent calls to complain. The tech told me he wanted to replace it but they would not allow it.
It's better to take the money you pay them , put it aside and then if you need repairs find your own solution. They would not even credit the 100 payment to fix the dishwasher.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.