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I have been a member for 3 years, with numerous customer service problems along the way this last time took the cake. It took a month and four different visits to fix a dishwasher in a rental unit.

First they ordered the wrong part, then broken parts came in , then another problem. The frustrating thing was American home shield said they had no record of my frequent calls to complain. The tech told me he wanted to replace it but they would not allow it.

It's better to take the money you pay them , put it aside and then if you need repairs find your own solution. They would not even credit the 100 payment to fix the dishwasher.

Product or Service Mentioned: American Home Shield Dishwasher Warranty.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Sep 20.
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Anonymous
#1564882

Sigh. The reason this happens is not that the parts were so hard to find.

They’re not. The problem is that the appliance repairman has to keep AHS’s costs so low that they have him footing the bill and not able to charge them. It’s a self-cannibalization of his business, but without the warranty company business, he would have no business at all. He is losing money whenever parts have to be ordered, because he is the one that has to pay for them, NOT AHS.

In order to keep getting new AHS service calls, he has to keep the costs ridiculously low to AHS, and include the parts and multiple trips! Why would he be a part of this racket, you may ask. It is because AHS specifies what the average ticket costs WILL BE, and he has to comply with that or lose the contract and a high percentage of his business. How does he make money doing this?

By getting paid the SAME amount, even when the customer’s claim was denied, or even if the customer missed the appointment, or by charging the homeowner extra for non-covered items. The lost part ploy is all part of the act of looking incompetent.

They know exactly where your part is, and if you were paying full price for the service, you would have had it much sooner. If the repairman explained it this way, you would be livid, so they just pretend to be incompetent.

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